Veronica Sutherland, DO

I usually see the nurse practitioner and had seen Dr Sutherland once probably a year or so ago. She was very nice then. I saw the Dr earlier this week and she was extremely unfriendly and completely lacked any compassion. Her nurse was the same way. It was as if they were annoyed that I was there. It’s now the end of the week and I am still waiting for an answer on what our next step is to make me better. She also told me that a specialist I wanted a referral to wouldn’t deal with the possible condition I may have when in fact I spoke with a nurse at the specialists office and she told me that Dr Sutherland was wrong and that they deal with those problems all of the time. She also didn’t want to give me a referral to the specialist at that time because they were scheduling 2+ weeks out. Well it’s been almost a week and I’ve gotten no plan of action from Dr Sutherland and no referral to the specialist. I’m beyond angry as I’ve been through the ringer with doctors this last month and she’s only making it worse! I will be changing doctors!

Dr. Sutherland herself is fine. She is down to earth, sensible and competent, but her staff is (What words can I use here and still get printed? Think of a nasty word that would be censored and that is perhaps the one I was thinking of using.) Andrea Butters, Dr. Sutherland’s nurse practitioner, is rushed, inaccurate, unhelpful, and she has a poor memory for what she said she would do. She basically asked me for a diagnosis and plan of action for my medical problem. My record there is mostly inaccurate and cannot be corrected apparently. Ms. Butters made no attempt to diagnose, explain, find out anything. She did give me the referrals I asked for, but I was hoping for a more educated opinion than my own and a more informed plan of action. Since she was uninterested in my medical condition and had no time for anything but small parts of my opinion, she was of absolutely no help to me. There are probably angels among the (expletive) who work in this office. I don’t want to paint them all with the same brush, but finding the (expletive) is easy.
I recommend getting medical advice from your bartender, drug dealer, snake oil salesman or mother-​in-​law rather than from Ms. Butters.

Terrible Receptionist!!! When I tried to make an appointment she said, No, I owed money. After 3 hours talking to Billing & Collections, I was told I didn’t owe any money. I called back to make appointment and the Receptionist, oops, you’re right. On my appointment day, I checked in at 9:59 for my 10:00 appointment, was given update forms. When I turned them back in, the Receptionist said, «It took you too long, now you’re late, so you will need to reschedule. It took 3 days of calling often to finally get them to answer to make the first appointment. Once I had a 104 fever & my mom had to drive down there to make an appointment because they didn’t answer the phone in 2 days. There is never more than1 or 2 people in the waiting room & I have to sit there for 1 hour to be seen. To think I was very sick & it took me 15 min to fill out the update forms, & they wouldn’t see me. I am looking for a new Dr.

Difficult to see and not very open minded. After establishing as a patient 4 years ago, could never get same day appointment the few times I was sick. Always told to go to Urgent Care — difficult to establish a doctor-​patient rapport that way. After a recent follow-​up to an Urgent Care visit when I *finally* got into to see her, I realized our personalities just don’t mesh. Found her less than friendly and extremely unbending. I’ve since switched to a new practice.

STAY clear of this doc as she is less then friendly and not helpful at all. I was trying to find a new doc and she is close to home. She thought I should come in every 30 days to refill a prescription I have been on for 7 years (non-​narcotic). I suspect she was planning on billing my really good insurance policy $ 300 a month for a $ 10 prescription. She made me feel terrible about my existing health issues almost as if it was my fault I was sick. I left there very upset and never went back. I got lucky and found a new doc that is awesome and very helpful. Just remember folks, you DO NOT have to listen to any doc, go with your gut and if things don’t feel right, find someone that you can trust and that is not just in it for the money.