Victoria’s Secret

1 star for the one and only employee who acknowledged us the whole time we were in the store. Went into this location for the firs time with my roommate and had two employees walk right past us and not say a word. The first thing you should have learned working in retail is to acknowledge your customers. As we walked around I was shocked to see how torn apart the store was. I know with the semi-​annual sale going on that it will be a little harder to pick up after all the foot traffic, but it looked like the store hadn’t been picked up all day. The sport bins had bras hanging out of them and the PINK panty table had stuff just thrown on top of it. The mess in the store made sense with there only being one visible employee on the floor picking up and organizing the bins. We did finally get acknowledged by one worker in the PINK side of the store who was very sweet and asked if we needed help finding anything. We were very disappointed at the lack of attentiveness of the employees here, and with how trashed the store was, we will not be returning. We are new to the area and heard many great things about this shopping center as a whole. The next time we need anything from Victoria’s Secret, we will head to the meadowood mall.

Tried to return a purchase today with my receipt and credit card and was denied a return since I didn’t have my drivers license with me. I wasn’t driving, so I didn’t have with me. I had other ID with my picture and I knew my DL#, but the staff refused to return my purchase. What’s very odd is that no one asked for my ID when I purchased from this store. Thanks for not working with a previously good and satisfied customer.

Idk…
As I have gotten older this store is just losing its mojo with me. Yes, I love the bras but I use to go in here to find that «JUST RIGHT» undergarment for that certain night of fun… Those «classy/​sassy» outfits/​undergarments just aren’t in the store anymore. So I go to «Adam & Eve» now days…
The store was clean and the service was nice. But there just wasn’t anything there this time I wanted

Today l stopped by at this very convenient location of Victoria’s Secrets at the Summit Sierra. I was cordially welcomed right when I walked in, and offered help. I received very professional and personal service. I came there to buy just one item, but left with three due to great service by Coral

Unfortunately I didn’t get any help today. «The Guy» who stands guard up front didn’t even say hello but continued in conversation with two other customers. I stayed in his area for a good 5 minutes with zero help or acknowledgement. I walked towards the back to see if someone was willing to help me. Nope. One Employee who had headgear & a walkie talkie walked right by me. Two employees in the fitting room came out and looked my way and didn’t say a word. This is my first time EVER coming into a VS store & not receiving any help! I’ll shop online from now on! Very disappointed.

Quite possibly the worst VS store I’ve been in. Each time I’m in, there’s another disappointing experience.
Went to go exchange something today, and it took well over 30 minutes. Not including the time I spent in line. The girl was new and had been there only a week which I completely understand. I was more frustrated that not one of her colleagues offered to help her no matter how many times she kindly asked for help. Not even the manager on duty. The manager on duty came over and didn’t offer any help. She stood there and looked completely irritated… I felt so bad for the new girl. The manager wandered off without even helping her new employee. She also really didn’t take into consideration how long I had been standing there patiently just to make an exchange. A little over 30 minutes later I finally got to leave. The girl that had been helping me was very apologetic and thanked me for being so patient with her.
Pretty unbelievable. Horrible management, lack of training and assistance. Not only was the new employee left frazzled and stressed, so was I, the customer. I much prefer the store in the meadowood mall which is where I’ll be shopping from now on.

The girls here always seem scattered. There seems to be just one or two that know what’s going on but the others are just waiting for orders from the others. Someone needs to be more aware of people who are in need of a dressing room. They are all friendly and willing to help though IF you ask for it.

First let me start by saying I NEVER shop at any Victoria’s Secret, but I needed something quickly so I popped in. The customer service was good. They asked if I needed help and were helpful when I asked for a size. However, the place was FILTHY. In the dressing room I was afraid to take my shoes off. It literally has not been vacuumed in, well, ever and had a ring of filth around the edge of the floor. Sorry, but that is just not ok. Won’t be headed back.

This is a very small VS location. They don’t seem to have the best selection in my opinion, and they are usually out of 36B bras. I prefer the one at Meadow Wood even though it is busier.

This store is hit or miss depending on the day and time I’m in here.
someone always does ask if I’m looking for something, and usually I just want to be left alone. This time I was looking for something specific, and actually did need and want some help.
A girl started to help me, I explain to her my size and what type of bra I was looking for. She was very helpful and it was nice that she went to get me different things she thought would work, or that I might like, without me having to get dressed, pick out something different, and then try it on again.
Sometimes the customer service in this particular store is lacking, the girls are socializing more than working, however. I have seen several times where everyone is working hard and I’ve got great service as well.
LIke i said, just depends.

I love this location! The one at the mall is usually a mad house, and I like I little peace when I’m shopping.
I went in over the weekend for a particular bra (men, feel free to stop reading!). I wanted to replace my racer-​back bra that I bought there that I LOVE, but they don’t last forever, sadly. The one I had has a clip on one of the straps so you can wear it the traditional way, or clip the straps together to make it become a racer-​back (GENIUS!).
The moment I walked in, there was an employee in the lobby area who greeted me and asked me if I needed any help. I was in the mood to browse, so I said no thank you, and made my way through the store. Once I got to the back of the store, another employee asked me if I needed help, so I told her what I wanted, and she happily pointed it out to me. She then asked to show me a different line of bras that become racer-​backs, but by swapping the straps. She explained the benefits of the one over the other, and I was sold. She asked me my size and helped me find one in the color I was after.
I didn’t even have to try it on because I’ve been fitted at that store, and I’m confident that their sizes are standard after buying all of my lingerie there for years. Yes, I shopped for a bought a bra in under 5 minutes!
Everyone was friendly and helpful. I don’t love that one of the employees tried to sign me up for an in-​store credit card, but I know she was just doing her job, and I’m pretty good at saying no!
Finally, you just can’t beat the quality of Victoria’s Secret bras. They are a little more expensive than discount stores (mine was almost $ 50), but they last a long time, don’t stretch out, and keep their shape. It’s the only place I go.

I recieved a coupon for Victoria’s Secret and I wanted to put it to good use on a new VS Pink sweater. Sadly this Victoria Secret store does not have a good selection of VS Pink items. I was shocked on how little they have to offer. I was not able to use my coupon because there was nothing to chose from at this location.

Good deals on scents and makeup. The store is nice. I love this store bc of the body products. I kinda like the one in the other mall better. Seems pretty busy here though.

Went to this location to restock my lingerie, there were two people in the store and rather than offer assistance I was told. You just have to look through the items on top and see if your size is there… matched sets… well if there is anything matching they are on top of the counter. Okay, off to Dillards I went and was successful restocking my drawer. Thank you Dillards… Victoria Secret I won’t be back!

I’ve been to this location several times, and the customer service is always great. I’m always asked if I need help finding anything and if I do, they go out of their way to help look around for me.

got some good deals here and lots of help, made my GF real happy for Christmas!

I was pretty disappointed with this Victoria’s Secret. Mostly because of the customer service. I love lingerie, and am somewhat picky, but I love so much lingerie that it isn’t hard for me to find something lovely to buy. I almost never walk into a shop and don’t find at least one or two things. But I do appreciate it when the employees are helpful.
I looked for something cute in a certain style and the girl just said, «Yeah, we don’t have anything». But I kept looking around and did find a couple things in that style. She could have at least tried or at least suggested something. She was crabby with me too and not friendly at all. I nearly gave up and walked out, but I hate to waste my time. So I did get myself something cute.
As a plus, the store was fairly organized and generally well stocked. I wish there were some cute independent lingerie stores in Reno though. Vics Secret just isn’t cutting it.