Randall Automotive

Randall is an arrogant person and a thief. He double dips on labor and does not deliver on time. He will hold the car while he works on new work.

This is the most unprofessional business I’ve ever been to. My boyfriend purchased a vehicle from Randall, the vehicle wasn’t fully ready or had even passed inspection yet and Randall insisted on having the money for the vehicle. The truck failed its first inspection but magically an hour later passed. My boyfriend was still told the vehicle wasn’t up to Randall’s standards and would need to be kept over the weekend for additional work, when asked what work needed to be done Randall said he didn’t know. Finally after days of waiting my boyfriend finally gets his truck, only to have to be brought back the next day because both of the front calipers were bad. How weird that that wasn’t noticed when Randall wanted to keep it for a few extra days cause it wasn’t up to his standards. Also how weird that the vehicle passed inspection when a break test is done, if this were truly done the truck would not have passed. Luckily the truck is under a 30 day warranty, so not a dime came out of my boyfriends pocket. Randall got in both mine and my boyfriends face, screaming and talking over us all because my boyfriend said he wasn’t happy about the situation. Randall had my boyfriends truck up on the lift and kicked us off his property, refusing to lower his truck. In the midst of Randall going off on my boyfriend he also proceeded to put his hands on him. After telling him we were calling DMV because he was doing very illegal things, he finally dropped the truck. Not even a full week later the truck had to go back AGAIN because it was over heating and leaking transmission fluid. When we lifted up the hood and checked the coolant it was completely empty. We then checked the radiator where we discovered some type of «stop leak» which if any of you are familiar with it, it’s a cheap and easy fix for a leak which will eventually damage the entire vehicle. So the radiator had stop leak and the transmission was also leaking. We brought it back to Randall and my boyfriend asked for his money back, Randall refused to void the sale and then refused to speak to anyone besides my boyfriends father. My boyfriend is the one who paid Randall, everything is in my boyfriends name, for Randall to refuse to speak to the actual customer who purchased the vehicle is absolutely childish, unprofessional and ridiculous. After 3 days of waiting for the truck to be finished, Randall tells my boyfriends father that he broke a brake line while working on the truck, a brake line doesn’t just break, it had to have already been rotted, it then took Randall another 3 days before we could pick the truck up. My boyfriend was sold a junk truck and is being refused a refund. This is the most disrespectful, unprofessional, grimy business I have ever seen. I’m disgusted with the way Randall runs this business, DO NOT DO BUSINESS WITH RANDALL OR ANYONE ASSOCIATED.

I have been getting my car serviced for over 10yrs by Randy. Even when I moved out of the area, I would call his shop, describe the problem and he would tell me what was wrong with it. He has saved me lots of money (and headaches) over the years. I trust him to take care of my cars now that I am back in the area.

Always very good service on my Saab. Almost 4 years now. Highly recommend.

To sum up, Randy sold me a broken, jimmy-​rigged car, that wouldn’t pass inspection, gave it a sticker, then ignored me when I asked him to make good on his promises. I got ripped off of about $ 2000 — $ 3200 (If you count driving the car for a little over a year or not).
Here’s the whole story:
I bought a used car from Randy, he promised to fix anything that went wrong within the first few months. I immediately had a Check Engine light on (meaning that he had reset it, then given the inspection sticker), so I brought it to him. He said it was an air pump of some kind (I don’t know much about cars) and I left it with him to fix, I got the car back days later and the Check Engine light came right back on, I took it to a trusted guy I know to pull the code, and it was indeed that air pump thing. I took it back to Randall Automotive on appointment and they said they had to replace something else that had to do with it. They said they did it, Check Engine light came back on on the drive home. I figured I would just take it to him when the next inspection time came and he’d just do what he did last time.
I also had discovered, when it got not out, that my A/​C didn’t work at all, I brought it to him, left it there a week, and he said he was doing this $ 600 repair to the A/​C for free for me as a big favor… And it worked again, for a couple weeks, and then no cold again. I took it to a friend and he said that Randy just charged the unit and didn’t replace anything.
Inspection time came, I brought it there, and Randy told me it was going to be $ 700 to repair for the inspection, I turned him down and went somewhere else after the light had went off again (it would come on and off periodically). Shortly after, I hit a pot hole that dislodged something in my exhaust. I took it somewhere and they told me that someone had out a U bend on it to hold it together temporarily, to avoid replacing the whole exhaust system. They also told me that it was most likely the guy who I bought it off of, or they definitely saw that it was like that before selling it to me.
That repair would have been more than the value of the car, and I lost her… It was a little emotional actually. I loved my ’98 S70.
I called Randy a couple times, and no return call. I stopped there and the little coward refused to come out from the back to see me. He’s a spineless worm, and a lying cheat. Don’t do business with him.
I had given a prior great review for him just after the A/​C «repair» he said he did. I felt good that he had done such an expensive repair for me for free… But no, he lied.