Edible Arrangements

Well, for the price I paid and supposed to be delivered Saturday. Now, Sunday night still not delivered! Tried calling their store today, no answer! The voicemail will just give you the longest ad. I’m supposed to be excited for my order to be delivered as a surprise to a good friend of mine. Now, I’m frustrated. I paid a $ 13.99 for the delivery. They’re not doing a great job.
Monday night: I got a text from the recipient. She actually received it Sunday, but the card is missing! Great job Edible Horrible! The sweet message and the note where it came from was MISSING! I’m so disappointed. You guys deserve a half star!

A friend purchased an arrangement for my birthday, but I did not find out until three days later when they finally left a note on my front door because I was at work every time they tried to deliver. The note did not have an order number or date, just their telephone number and address. When I called, I went through a ridiculous rigmarole trying to help them find my order, and had to repeat my information numerous times because the person apparently didn’t understand much English. I finally gave up and said I would pick the damn thing up myself, but I will just ask for a store credit instead.
Would NOT recommend this place to anyone who wants timely service or good customer service with employees who understand English. If you’re up for an exercise in frustration, though, then this is the place for you.

I placed the order yesterday online, for a delivery for today. I wanted to send something a bit different to my husband. He received it today as excepted delivery went smoothed and he and his coworkers LOVED it. He also thought the soccer bowl was awesome so they will put it to good use after! Thanks again Edible Arrangements!

My Mother-​In-​Law RAVED! EXCELLENT!
I can’t wait to place an order and have it delivered to ME, the way she went on and on about how awesome the gift was. She said the strawberries were HUGE and PERFECTLY ripe. She said even the packaging was awesome!

We receive fruit arrangements from here a few times every year. Never disappointed. Looks like the picture and the fruit has always been fresh.

I SHOULD HAVE READ ALL THOSE USEFUL COMMENTS BEFORE I MADE THE ORDER!!! MY HUGE MISTAKE.
— 2 starts because Customer service is good.
— Chocolate covered Strawberry is what I have ordered. Those strawberries don’t look like what they shown in the pic. It can’t even be compared to the same product I picked up from the the Arlington Store. There’s a HUGE diff. The strawberry shapes are UNEVEN, LONG, and NARROW. Come on now! SIZE MATTERS! What’s going on with all these inconsistencies? It needs a control for inventory purchasing or receiving process!

Awful customer service. Say one thing over the phone and then don’t honor it in person. Rude owner and managers.

I was suppose to receive chocolate covered Strawberries on Friday 10÷12÷12. They attempted delivery at 8:40 in the evening… whats with that??? We were out for the evening, and we hadn’t received a phone call to prepare us for delivery. Next morning we get a call to let us know they will re deliver and ask when we will be home. We told them all afternoon. Didn’t get the strawberries till around 7PM, Keep in mind how well strawberries keep… NOT! Also, they called us late afternoon saying they couldn’t find the address meanwhile someone from their company had tried to deliver the night before… I don’t get it??? By the way… our home is about 3miles away from this facility.
Anyway…I feel bad for my friend who mean’t to send a nice gift so I wouldn’t complain to her… however you the public needs to know since fruit and edibles like this are very perishable and expensive when sent in this manner.

i previously posted– i said i hadn’t received my arrangement after 3 days. TRY TWO WEEKS. it’s STILL NOT HERE and only after my boyfriend called them ten times did they answer and do anything about it. and they didn’t even offer to waive the price.
ABSOLUTELY HORRIBLE AND USELESS. i’m about to explode.

HORRIBLE Valentine’s Day experience! First, let me say that I placed my order 3 weeks in advance, so it’s not like I was a «last minute» customer. Now, for my experience… I wanted to send chocolate covered strawberries to my fiancée at work on Valentine’s day. When I placed the order, I specifically stated in the comments section that my fiancée leaves work at 2:30p, and provided the name of a coworker who could provide access to the building. At 1p on Valentine’s Day, there was still no word from Edible Arrangements, so I tried to call the Reston store (where I’d placed the order). The phone was busy. After several unsuccessful attempts to call the store, I sent them an Internet message — no reply. My fiancée actually stayed at work til 4:00 on Valentine’s Day, and by 4:00, her order had still not been delivered. I again tried to call the store to cancel my order, and the line was still busy. I sent another email message to cancel my order, and again… no response. At about 4:45, I received a call from the delivery person asking if I was at my financee’s work (letting me know he never read the comments section of the order which would’ve told him who to contact). He identified himself as the manager of the store, so I expressed my dissatisfaction and told him to cancel my order. His response? «It’s Valentine’s Day, and we are very busy today.» Well, no kidding! You think!!! Didn’t you see that coming!!! Anyway, my refund has allegedly been processed, though I’ve never been contacted (via phone or email) by anyone from Edible Arrangements to confirm this. I can’t speak to the quality of their product, because I never tasted it, but their customer service SUCKS! Looks like Shari’s Berries will be getting my business from now on. BTW, I paid a $ 12 delivery fee, which (in my opinion) should’ve guaranteed prompt delivery.

Called 2 hours in advance to place an order, when I arrived everything was ready. The arrangement looked great and fruits were fresh.

One and a half stars. The concept behind this franchise is cute. After all, if the gift is going to be temporary, why not make it consumable? But as much beauty as there can be found in art, I can’t accept that what I sampled from this place was sour. Dipping a poor selection of fruit in chocolate does not make the experience okay. If you’d told me that they sourced their fruit from the grocery store in the same plaza, I’d believe you because their produce isn’t so hot, and neither was this. They’re only getting another half star for decent service and free sample promos, but I won’t be back.