Farrell Pediatrics

We usually see Dr. Karp who is great and the experience in this office has been positive.
But this time, we had to see a dr. and he was not in. So it was Dr. Suzy Thompson who we never met or knew about. Nothing special during the exam. Then she left after her part was done. Mins later, literally one or two mins max, we also walked out the room.
There they were, a group of nurses and Drs, standing close by each other and Dr. Thompson was talking with great emotion about my preference of Catheter for DD. I heard her loud and clear that she was «shocked». As soon as one person saw us and gave warning «there they are», she stopped.
Guess what, I, myself, am more than shocked!!!
First of all, you just turned around and talked about your patient and her parent in public. What are those patient confidentiality form for?! And excuse me, we are still in your office!
Second, every child has her/​his different experience/​attitude toward potty. Do you even know my kid?! She had been unwilling to do potty say the least. So she hold everything in for a day and that was why we made the trip to see you in the first place. We ended up having to give her diaper for her to release everything. It is worst feeling for any parent to be judged. Let alone, this person happened to be a children’s dr., whose job description does not include being judgmental.

The office staff are very rude in particular The black Lady with glasses at the Front desk she is very rude and she treats patients like garbage. as long as this lady works there I will never set a foot in that office again.

I’m giving this practice a 5 because of Dr. Karp who is an extraordinarily great doctor and a wonderful man. Knowledgeable, with great bedside manner, he is a gem! The nurses have always been very friendly too and always return calls promptly.

Really, we love it here. The doctors are all fantastic and the nurses have all been wonderful with my kids. The front office staff is not always warm and cuddly, but they’re efficient, which is preferable to super chatty in my book. There seems to be a bit of a turnover in front office staff, so there’s always a new person around who gets confused, but if you specifically ask for someone who has been there awhile, everything gets done fast. It’s still miles ahead of other offices I’ve dealt with. I’ve never had to wait long to get an appointment when it was urgent, and even manage to get in for cancellations when I’m scheduling routine visits. The waiting room doesn’t have a lot of space or toys, but I’ve never had to wait in it for more than a couple minutes, so that doesn’t matter. I really recommend this practice.

Dr. Karp is the best pediatrician I’ve ever met. He is thorough, smart, and very warm He never rushes the appointment and engages the kids in conversation, which I appreciate. I’ve taken both my boys there and they both really like him. My oldest (6) actually said as we were walking out, «I really like that doctor a lot!» The only reason why I gave the practice 4 instead of 5 stars is because the nursing staff is not that friendly, but I’m willing to deal with it in order to see Dr. Karp.