Fusion Dental

Fusion dental has been a great experience for me over the past 5 years when I moved here from CA. I always have healthy teeth and only one filling over 20 years ago so I’m kind of a baby when it comes to having anything done to my teeth other than routine cleaning. Yesterday, Dr. Rusz was absolutely wonderful in ensuring I was okay and understood the simple procedure of having my old fillings replaced. I would recommend him and the staff to anyone!

I must join those bewailing the incompetence of Fusion Dental’s front office. Dr. Synott must be a superb dentist, because even though I beg my wife to change to my dentist, she refuses. If she did the bills she might change her tune. She has not made a visit in which Fusion did not screw up the bill. Every visit costs me multiple calls, pages of phone notes. And a thick sheaf of paper.

Our entire family loves Fusion Dental. The services they provide are excellent. I had an emergency visit and the staff was very thoughtful, and insightful regarding my prognosis and treatment. I have been a client for many years now and they have always delivered excellent service and dental excellence second to none. They make you feel like family.

First and foremost, my dental experience here was always satisfactory. I really liked my hygienist and always received adequate care.
But, I would give this dental office no stars if I could because of their billing processes. My insurance did not cover the full amount of a routine cleaning, so I would be billed an additional fee. I would always promptly return payment instructions to the PO Box that was pre-​printed on the invoice. The office though time and time again claims they would never receive it. They requested I send it directly to the Bethesda office, even though their invoice included the PO Box. When calling, their staff was always rude and unhelpful.
I would receive threatening letters claiming they were going to take me to collections for a $ 50 bill. After going through this every 6 months for almost 3 years, I cancelled my upcoming appointment and will take my business elsewhere.

I’ve been a patient at Fusion Dental since 2007. Wouldn’t go anywhere else. First, it’s one stop shopping. Every sort of dentist is available in the one office. I see Dr Synnott and Dr Abril. I was very happy with Dr Perez and when he retired, I was apprehensive about starting with a new periodontist. Dr Abril is terrific and my apprehension disappeared. Roxana, his assistant, is the very best. Dr Synnott is excellent. And all the administrative people are courteous and very pleasant. I highly recommend Fusion Dental.

I went to Fusion Dental after receiving a promo card in the mail. I am not going to lie the previous reviews had me a little nervous, but I was over due for a cleaning so I just went with it. I can honestly say it was one of the best dental experiences I have had in this area. First of all they had late hours which was perfect because I didn’t have to leave work early. Even though it was after business hours everyone was friendly and very welcoming. Dr. Rusz was super nice and had such a joy and passion about dentistry that even if I was nervous his attitude would have calmed me right away. He was very thorough, taking time to explain every thing in detail and making sure I fully understood what he was telling me. I even had a few cavities (totally my fault) but the procedure to fix them and the pricing was explained before I left. Zenobia did a fantastic job on my cleaning, I definitely almost took a nap (which is how relaxed I was). The only reason they got 4 stars instead of 5 is because the dental assistant who did my x-​rays kept messing up and another assistant had to come in and finish. They explained she was in training which I don’t mind, I just would’ve preferred they told me up front because the process can become painful after repeatedly trying to take the x-​rays over and over again. Overall I was very pleased and will be returning.

Dr. Doyle and her assistant Elisabeth are extremely pleasant people to deal with and very good at their professions. The Reston office is extremely well run — I’ve never had a negative experience there (and most people would not say that about going to the dentist!)

I can’t say enough about the wonderful experience I had with Fusion Dental with Doctor Synnott. I am a HUGE chicken and needed to have really serious and extensive work done that I put off for 10 years. I am also needle phobic. Dr. Synnott accomodate my needle and pain aversion requirements. My teeth look great, there was NO pain, and I cant say enough positive about Fusion Dental and Dr Synnott. He texted me after each procedure to make sure that I was doing well!

Dr. Rusz was so gentle and informative. He educated me and made me feel comfortable the whole time. His assistants were great as well. I Normally experience pain and discomfort when going to the dentist office, but never with Dr. Rusz and his awesome staff.

All these reviews are not ACCURATE AT ALL… i dont know what people are expecting on here… Fusion Dental is AWESOME… HIIIIIGHEST QUALITY OF DENTAL CARE… Heck, yes you will pay more for high quality… you all are comparing Hondas with Lamborghinis… all the doctors are well trained and super smart… again you get mad at what your bill is… what did you expect??? For Fusion Dental to be a Mother Theresa Clinic? No way…
The dental care anyone gets at Fusion Dental they are getting the best treatment possible.
Anyways.

I was a long term patient at Reston Dental Arts. I never had any complaints. I moved from the area and saw other dentists. I moved back to the area and returned to Reston Fusion Dental. In November 2014 I needed some expensive work. The office manager Diane insisted on full payments and than directed the insurance payments to the dentist practice. I asked about the overpayment and when I would receive it. Diane told me «we review the insurance payment overages a couple of times a year and than send ou the overpayments to the patient». That was the last straw. I informed the Diane I would not be coming back to Reston Fusion Dental. I asked for a final statement, a dental impression that had just been done, xrays and the money owed me. It took many phone calls to finally receive a
check for $ 29 at the end of March. No final statement, no impression, no xray. I have contacted The Better Business Bureau. There has been no response from Reston Fusion Dental. It is to late to use the xrays or the dental impression. So I will pay (again) someone else to take of this. Terrible experience .I used to recommend Reston Dental Arts to friends when I lived in Reston. Reston Fusion Dental is horrible.

Beware of these crooks. I am just now finding that I have a judgment on my house for a $ 200 bill (including legal fees making it extra ridiculous) I knew nothing about dating back to 1999. these are bastards… they don’t inform people of any outstanding debt then years later pull these stunts. I am livid, as I’ve been extremely accessible without ever receiving any notice of a judgement for an $ 80-​something dollar balance plus legal fees which equates to not even $ 200 back then. Hell, I would have paid $ 80. Now, they wait to run the interest up making the bill about $ 1k and want to put a lien on my home. I never would have known of this unless I refinanced my house. I’m glad I did to find this out now before waiting 20 years to sell my home to an even more ridiculous balance (intentionally racked up)… now that i know about it, i can’t even make progress getting this resolved with their «legal office» which is not only becoming a legal issue as it’s a barrier in my refinance till this is resolved but the whole matter is ridiculous over $ 80! Goes to show dentists and doctors are all about money… I know no one who does this over $ 80. I plan to look into the legalities concerning intentional and purposeful neglect as for notification of a debt to put a lien on someone’s home 15 years later… there is a responsibility to notify people properly of these issues. It’s called proper due diligence which never occurred.
Update: All the reviews about the ineptness and rudeness of this front office are accurate… Carol being the worst (which is why she’s an office manager at a dentists office I suppose in the first place).she refers to these dentists as «her doctors» for one and refuses to assist with their billing issues, claiming I’ve reached the wrong practice when it is in fact the right practice. Unless you feel like getting ripped off unbeknownst to you, and finding out years later, go somewhere else. this Dr. Forsberg (sp — I AM NOT TAKING TIME TO LOOK UP THE SPELLING OF HIS NAME) claims to be a man of faith according to his bio. don’t think so. men of faith don’t rip people off, refuse to be reasonable and claim to be religious, demanding money years later for a bill that can no longer be proven… according to these reviews I’m reading they seem infamous for overbilling anyway so I’d be willing to bet I’m another victim of overbilling which is why it took this long for me to find out about it (after records are purged). i’m going to pay this stupid bill to get this negativity out of my life but best believe i will practice my 1^st amendment right and post reviews on every possible site to warn the public of this rude and greedy office. Their legal people are OUTDATED… and they claim to present settlement offers to this office, refusing EVERY ONE OF THEM which I find suspect. I’d be willing to bet their legal office hasn’t ONCE communicated with this office on my offer but comes back to me telling me it’s «rejected.» DON’T SAY I DIDN’T WARN YOU IF YOU PROCEED WITH THIS OFFICE.

I had a great experience here. I had to get a root canal when I was 8 months pregnant. I was so nerves. Matthew was so awesome he even gave me a call the next day to see if I was ok. I wish he could be my regular dentist.

I had a terrible experience with Dr. Brian Lee (orthodontist). I began treatment, full braces top and bottom, which I was told would take 10 – 12 months. About 6 months in my teeth and bite were actually worsening. Each visit I would express my concerns to Dr. Lee and he would assure me that everything was going as planned. 10 months in, when none of my teeth met and I could not chew food anymore, I got a little more forceful in demanding him to fix the problem. Long story short, at 12 months I saw two other orthos for an evaluation. Both told me my teeth and bite were a mess and could not believe I had been in braces for a year.
I had Dr. Lee remove my braces and I started treatment with another ortho. It took another 12 months to undue what Dr. Lee did and I spent another 1 ½ years in braces for a grand total of 3 years 6 mos! It also cost me another $ 5000. I am 54 y.o.
I have spoken to others that had similar concerns and results as a patient with Dr. Lee. I was told they would refund half of my money ($ 2500) which they never did. I now have to take them to small claims to recoup some of my money!!!

Pediatric Review: I have to sit down and write this because now that I have had a second opinion and experience, the differences are astonishing. Also, I now have the word of 3 other mothers who have switched to a new pediatric dentist for similar reasons.
Doctor Fernandez is competent (hence the 2 stars), but to me she has been condescending, extreme about what she expects my kids to be doing for their hygiene, and I have felt downright bullied and made to feel like a neglectful mother for not agreeing to her treatment plan.
After a fixed cavity at the new place, where my child was not «traumatized for life» like had been suggested by Dr. Fernandez if we chose to use a less expensive/​invasive treatment plan, I realized the blessing of switching!
Dr. Lee, the Ped Ortho, is wonderful. I have also been fine with the adult care I have received.
I don’t enjoy writing a negative review. But I just want to have the backs of all the other parents out there trying just as hard as I to be a sensible, good parent. The relief I felt today walking away from my child’s new dentist compelled me to sit and write!

Dr. Joseph Rusz is conservative, friendly, and always takes his time. I’ll be returning every 6 months!

I have been terrified of dental work since I had a sole practitioner in Reston hit my gum with a drill (no novacain). after YEARS of avoiding the dentist I went to Fusion Dental — and have had wonderful treatment. They did everything that they could to win my trust. Dr. Dillion and her hygienist Larry are awesome. Larry actually showed me how to use Chinese pressure points to help my gagging mechanism. I don’t get the negative comments here at all.

I have been going to Dr. Dillon since I first moved here the summer of 2000. The hygienists are nice and every dentist there is amazing. My entire family goes there also and we love them. I never have had a bad appointment and my teeth look fabulous!

Fusion Dental is AMAZING. I felt my wisdom teeth coming in and they were quick to get me in once they knew I was in pain. They have a variety of services offered in the same office, so I was able to get my x-​rays and general consult done upstairs with Dr. Hockman (who is FABULOUS and super professional) then make an appointment with the oral surgeon, Dr. Little, downstairs for a few days later to get my teeth out. They even accomodated my crazy work schedule!
I cannot say enough good things about Dr. Little. He was an AMAZING oral surgeon and totally put me at ease. He is hilarious and loads of fun and made an experience that would normally make me really anxious actually pretty enjoyable (as enjoyable as it could be!).
I HIGHLY recommend Fusion Dental… they take great care of their patients!

I can’t praise Fusion Dental enough. Yes it’s a bit «assembly line» in that the dental chairs are not in separate rooms, but rather separated by cubicle-​like dividers. It’s a more socialized version of dentistry, similar to Kaiser’s facility but better. If you’re uncomfortable in the dentist’s chair, they have relaxing photographs of natural settings mounted on the ceiling. They do cleanings until 7 pm during the week, which is great for us cubicle slaves!
Try to get Dr. Forsbergh if you can — he is popular and you may have to wait a few weeks for an appointment but if it’s just a cleaning or filling, it’s worth the wait. He’s great. And Dr. Little — the oral surgeon — is an absolute trip. Think wisdom teeth extraction while the Red Hot Chili Peppers are playing on the boombox.
I will miss seeing my past dentist in DC but alas, the traffic has become so bad that venturing from Reston to DC may as well be going from Reston to New York City.