Heidi Lisker, MD

I had an issue with my eye and do not have a regular eye doctor so when I called dr. Liskers office I was thrilled they could take me that morning. The problem was — I waited for over an hour for this appointment!
When I was finally called back, the doctor only needed a few minutes to help me. She didn’t give me a lot of time to explain, I was literally in and out.
I was asked to make a follow up appt so here I am sitting again!!! I thought the first time was a fluke — nope! 45 minutes for an «evening» appt. I don’t know why but she just called a man back who walked in 10 minutes ago. This Dr. has no respect for your time. I will never come back here again.

I called yesterday morning after having a sinus infection which led to awful eye pain upon any movement. Luckily, they got me in two hours later… but that is where the good stopped. I had all these things done (drops and dilation without being told what they were or what it looked for). I waited in the waiting room after the dilation and my 4 minute exam. She looked and was worried about cellulitis and sent me to the ER. After the ER, I went home and rested.
I called this morning to follow up after the ER visit since the CT scan was normal and the front desk staff was the rudest people I have ever met. They put me on hold for one minutes (claimed they spoke to the doctor), said Dr. Lisker wants me to see my primary care since it wasn’t what she thought it was… ARE YOU KIDDING ME? I went to you for SEVERE eye pain and you won’t help me? The fact that there was no follow up after being sent to the ER, refused to allow me to speak to the doctor, I am far from impressed, hence my 1 star. I DO NOT RECOMMEND THIS PLACE

Dr. Lisker has no respect for her patients. She makes you wait for an hour or two before seeing in. She is also self-​absorbed that refuses to hear any complain about any doctor. She forces the patient to be gainful for rude and abrasive actions of the medical doctors. She sent my mother to an out of state doctor only to be refused because they do not take out of state Medic Aid. Instead of listening to the problem, she insists that she needs to get the surgery and to pay it out of packet all because the other doctor is her friend. My mother does not have the money thus she cannot get the surgery out of state. She refused to do Mom’s surgery all because we complained about the abrasive and rude behavior of her fellow doctor. What happened to the dedication for «care of the patient»? Stay away from this doctor!!!

I have been seeing Dr. Lisker for years. She runs a tight ship and manages to fit you in for an emergency without a problem. You do need to wait a bit, but she stacks the appointments in order to get you in and out. When she is performing your exam you have to get your eyes dilated and then wait for that. But she moves patients through quickly and efficiently.

Stay far away from this doctor. She has no respect for your time AT ALL! You can expect to be there at least two hours. On top of that she is very anti-​contacts. So if your going for a contact fitting she will spend the whole appointment yapping about the evils of contacts and try to convince you why you should switch to a nice pretty pair of glasses. Just save yourself the time and annoyance. Find someone else. Huge PITA!

Two appointments with her and both were a bomb. She was extremely late and unprofessional.. .as far as wanting to know my insurance company before she treated me.. .after her staff took the information. Weird. Her front office staff was not too nice and she was incompetent. I still can’t see well out of my lenses.. .after two additional visits but she claims they are fine.. .whaaaaaat? Would not refer her to my dog.

I went to Dr. Lisker for my annual eye exam. I have been wearing contacts and/​or glasses for the past 20 years now. My eyes are horrible (haven’t been able to see the E on the chart for 10+ years) and she was honest, prompt and did a great job. I cannot ask for me.
As for my contact lens prescription, she just had me fax her the box that my lens come in since I have been wearing the same brand for years. She then wrote my prescription. She was prompt and courteous. She sees a lot of patients everyday and her poor receptionist has to manage everyone.
All doctors offices run late because people run late. It happens… just a fact of life, unfortunately.

Here are the primary reasons I would not recommend Dr. Lisker:
1. The Front desk staff is extremely rude — not sure of the name, but one girl especially, seems like she is pained by having to process patients in. She is not friendly or very professional. She acts like she hates her job and just life in general. For some one who is supposed to face customers everyday, she is in the wrong career.
2. Dr. Lisker is very friendly and seems very nice. The challenge is that she is always late. The few times I have been there, I have been told the wait is 45 minutes, but end up being over an hour. When I talk to the other patients in the waiting area, they validate that it’s also always their experience that she runs 1 — 2 hours late. I did try making early morning appointments, the 1^st one of the day at 7:45, and she was still late, but only about 15 – 20 minutes vs,. the more than an hour.
3. Dr. Lisker charges for follow ups. Now, most other doctors who require you to come back in for a quick follow-​up to make sure they are seeing progress on a condition they have already seen you for don’t usuallly charge, Dr. Lisker always charges. If you have high-​copays like we do, this is a big chunk. Especially if you are waiting for long time, and she sees you for 2 minutes.
I think that for the money and time committment, a patient should at least get a staff that is friendly and a doctor who takes some extra time to talk to the patient.

I was referred to Dr. Lisker at least eight years ago by my internal medicine physician and collegues. I have been consisently impressed with her thoroughness and competent examinations. My husband are both long term patients of hers. She has ensured that I get my bifocals done by respected opticians. She even treated my mother in very short notice. I like that she does not push glasses and other retail products that seems to be a trend in the industry. I consider myself a fairly particular consumer and very fussy about my medical care. She even greets you personally and has a conservative and professional approach. I highly recommend her.

I was referred to Dr. Lisker by my primary care physician after experiencing severe irritation and pain in both of my eyes. It turned out that I had ulcers as a result of falling asleep in my contacts.
At my first appointment, Dr. Lisker managed to get my name right. She asked me what I do, and since I am in graduate school, I bartend. When I told her the name of the restaurant that I work at, she spent several minutes talking about how much she dislikes the restaurant and how another is much better in her opinion– incredibly unprofessional if I do say so myself.
In subsequent appointments (I had to see her every day for a week and a half, and then every few days for several weeks), she did not manage to say my last name correctly even once, and it is a very easy to pronounce, phonetically spelled, 6 letter last name. She called me by the wrong first name several times as well. At each appointment, she asked me about work and reiterated her opinion of the restaurant, as well as suggesting I find another job.
After my eyes felt better and I was pronounced «healed», I quickly decided I will never go back to her. She wanted me to come in for monthly appointments— no way. She also tried to get me to change my contacts, although I had just been fitted for new contacts.
Ironically, I have seen her in my restaurant several times since then (but of course, no sign of recognition).

The only plus is that this doctor was able to see me right away and she was close to my job. Unfortunately, my prescription for glasses was totally off base and her staff blamed it on an overcorrected prescription in my original glasses rather than Dr. Lisker perhaps just getting it wrong. I’d rather go with overcorrected (which they weren’t and that was verified by another doctor) than not being able to see. She was on vacation for a month and could not see me to reevaluate. This turned out to be a blessing. I was able to see someone else who got it right!

The reason why I decided to visit her office was because Dr. Lisker was the only ophthalmologist (not optometrist) in reasonable proximity to where I live, covered by my vision insurance. I regret the decision for the following reasons:
I was forced, despite clearly stating that I had been wearing contacts for the last decade, including wearing the same brand for three years, to pay ridiculous $ 200 for contact lens fitting fee. The fitting fee included 2 (out of 5) samples of the same lenses I was already wearing, trying them one at home by myself and showing up with the best two pairs. $ 200 for three (3) samples of contacts is considered a bit too much in my world. Getting a refund is extremely hard: staff lie about not receiving faxes and have nothing to say when presented with the fax confirmations. They do not do credit card refunds, and I’m sitting for the last ten days, waiting for a refund check to arrive. Besides the money issues, Dr. Lisker tried to refuse prescribing the contacts because «she does not like them». I have not seen so much professionalism in a long time! I know quite a bit about my own eye sight and eye problems, so she did not really insult me. The overall unfriendliness and lack of respect, however, showed towards other patients in the waiting room. I do not recommend Dr. Lisker as a professional to trust your eyes with.