Inova Emergency Care Center

Came in here yesterday after getting food poisoning and walked out feeling a 1000 times better. No wait time and got discharged soon. Thanks guys!

I am sure not surprised to see these low ratings for this place. I have been there twice in ten years and the first time could have literally given rise to a lawsuit: I went there –alone– while I was almost unconscious from a breathing problem and the ‘doctor’ performed an «abdominal examination» — he lifted my gown to look at my naked body underneath and touched me inappropriately on my lower belly supposedly «checking» (for what it was never explained). I reported this to the director a few days later over the phone and while he looked at my chart and agreed that an abdominal hand «exam» was never warranted –at all– he had the arrogance to deflect and ask ‘so what do you want’? No apology was offered, no concern, just deflection. The second time was in 2012 for a minor food-​related accident. I was made to wait for 1−½ hours while I could see the doctor on the internet «researching» information about a patient that had gotten in ahead of me. So, because of his access to the internet, he spent literally at least an hour looking around for information that he should have had already at his disposal. By the time he came to me he got so close to my face, I could smell his cigarette breath — he had stepped out to top if off to have a smoke. I will NEVER go back to that place again.

Do not waste your time or money. I went here after a car accident to make sure my neck and back were ok because I was in considerable pain. I was the ONLY patient there — the waiting room and parking lot were empty. The man at the front desk was prompt and kind, but that was the end of my good experience. I was taken back to a room to wait for a nurse. I could hear the nurses in the back, gossiping. I could hear the man from the front tell them they had a patient waiting. They continued their conversation for 15 minutes before one of them deigned to come and see me. This is an EMERGENCY center — what the hell? She was the slowest nurse in history. She had trouble with the computer system and told me she couldn’t see the keys, so I have no idea what wound up getting entered for my medical history. She then could not work the blood pressure machine. When she finally finished these tasks, she told me to wait for the dr. I was still the only person there, but it took 20 mins for the dr to arrive. He at least seemed somewhat competent but he did nothing for my condition — told me to take ibuprofen, which I had already told the nurse I could not take, but I’m sure she failed to enter it into their computer system properly. To top it all off, since my visit I’ve been getting daily calls and messages from their billing department, but when I call back, no one can tell me why they needed to get in touch with me. I am preparing myself for the billing situation to be a complete disaster. STAY AWAY.

I went to the emergency room on 4÷22÷2014 with a buzzing sound in my head that wouldn’t go away. There were no patients so I went in immediately. The nurse took my blood pressure and I noticed that it was over 180 but she didn’t mention anything. Then Dr. Coleman came in and did a few tests of balance, etc and said there was nothing that he found wrong, and did not order any tests. He said to go home that it would go away by itself. When he was leaving the room I asked him how was my blood pressure and he said «oh, let me check» so he went to the computer and looked at the nurse notes and turned around and said it was 182 and that it was a little high but nothing to be concerned about. I told him I thought anything over 140 was too high, and he said a reading of 182 is not going to kill me. My husband and I looked at each other surprised that he didn’t pay any attention, however the discharge papers said something very different. The diagnosis was high blood pressure, said that I needed to see my doctor for further evaluation, etc. I think the doctor failed to check my vital signs and when I mentioned it to him, he was embarrassed and thought that not given enough importance to the symptoms was going to take away his bad judgment. I went to my doctor the next day and he couldn’t believe they didn’t even do a blood test or anything related to my symptoms. My doctor gave me Losartan and my buzzing sound disappeared. Dr. Coleman showed no respect for my symptoms, even on an empty emergency room. Oh and the bill for his portion? $ 1,335 for his 2 minutes of bad medical services. He needs to go back to medical school!

This place is ok if you have a known issue that needs treatment. But don’t go here expecting an accurate diagnosis of an illness. The incompetence of the medical staff in diagnosing what should have been clearly recognized as Lyme disease has cost us not only years of dealing with health issues, but a small fortune in medical bills. I don’t trust them, and wish I could get them to pay for their incompetence.

Efficiently got us in and out with little waiting time. Medical personnel were knowledgable and compassionate. Paperwork was easy and the followed up with out current doctors within hours. We had a pretty textbook experience.

After going here because my doctor was closed and I had a sore throat, I’ve been left with the worst physician care, a waste of 2 hours and outrageous bills that cannot be justified. The doctor gave me a cotton swab test for my sore throat, sent it to a lab, charged me over $ 1500 for the whole visit, and I never learned my results in a timely manner. To make matters worst, their customer service over the phone was very condescending and unprofessional. I will never go here again and would recommend you go elsewhere if you want professional service and no hidden fees.

Alright so it has been 7 months since I fell…1 week later I was not back to normal. Still experiencing excruciating pain and not able to walk without crutches, I went to my doctor and she noticed ALOT of swelling and that I had twisted my leg on the way down in addition she believed not only had bruised my patella at the base of the femur but I had also bruised the patella ligaments etc. She suggested I go to the orthopedic in 3 weeks. So 3 weeks later went to the orthopedic where he confirmed my primary care doctors suspicions in addition to a MRI which showed I had a tear in the soft tissue behind the knee as well as a paralabral cyst. So I tired PT for 3 weeks to see if it would heal on its own before taking the surgery route and that didn’t do much so I had surgery March 11^th, 2013… turns out I had also damaged the bone and the cartilage and ended up having to get a chondroplasty and lateral release done. Fast forward till now still recouping from that surgery SMDH all of this would’ve been resolved if the Doctor on October 25^th, 2012 would’ve taken the extra steps to check my knee out, if he had only listened to me.

I had a lot of pain in my back along with urinary burning for about a week. Because it was a weekend, I couldn’t get an appointment soon enough to stop my pain and I found that Inova accepted my Blue Cross/​Blue Shield insurance, so I went.
It was a Saturday morning around 11 a.m. and I was the only person there. The front office staff was very helpful and they admitted me right away.
Then, I was asked to give a urine sample and take it back to my room. I went back to my room and waited. The nurse practitioner came back after about 10 minutes.
Then I waited alone in pain for 50 minutes. I heard the doctor outside the room asking the staff for his lunch orders and I heard other patients come and go. And I still waited.
Finally, Dr. Bruther came in. He seemed nice enough from the 90 seconds I saw him. He said «It looks like you have a kidney infection.» Then he poked me in the back (ouch!) and said that I would be getting antibiotics. He was gone within a minute and a half. Then I waited for another 20 minutes. I was really ready to leave, so I got dressed even though they didn’t really tell me to.
The nurse returned and gave me a shot of antibiotics, gave me 3 prescriptions, and the paperwork explaining my condition. She answered all my questions and took time to explain my prescriptions and explain what I needed to do next. Her name was Jennifer and she was the best part of the whole experience.
I went to check out and the man at the front office said that I was good to go.
I would recommend that if you need a doctor right away that you go to Inova. But be prepared to wait, even if the place looks dead. At least you’ll get the medication that you need and you can start feeling better.
EDIT: They charged my insurance $ 924. I’m not sure why considering that they didn’t do all that much, but keep that in mind if you don’t have insurance.

Absolutely horrible! I went in for a routine dislocated shoulder where I had to wait for 45 mins in the waiting room before seeing someone. …I WAS THE ONLY PERSON THERE! After that whole ordeal was dealt with I am continuing (8 months later) to receive bills in the mail when I HAVE ALREADY PAID YOU! Their finance department is illiterate, and completely nonfunctional. I had to go to my bank to find the records of me paying off these bills prior to these new bills. They did absolutely nothing for me, no medicine, no follow ups and no recommendations, but yet they still seem to find a way to send me a bill. I saw 1 doctor and have been asked to pay up 4 different departments in order to make sure my CREDIT doesn’t get messed with because they will send your bill to a Collections Bureau before you can even receive it. If I was given this information before entering the building I would have walked right back out and asked the closest homeless person to help me out. Will never go back and I will pass on the word to everyone I know. I find it hard to believe that 1 dislocated shoulder costs the average person $ 600 after you insurance picks it up. Go pull a fast one on someone else.

Returned to take the stitches out and the nurse that helped us last week recommended we come in before 10am to avoid the crowd. We arrived a little before 8am and NO ONE was there! My son was processed, vitals were taken, stitches were removed and we were on our way by 8:15!

Fastest Emergency Care Visit Ever!
Even with their computer systems down, I was in and out of there in just about an hour with my eye brow glued back together and a surprise tetanus shot!
The doctor that performed triage on me was hilariously grumpy about the computer systems and openly sharing her views about it as well as other doctors.
The doctor that glued me back together was real chill, but my only annoyance was when he left for a second to go grab something and blood was running down my face and I think even down my eyelids into my eye. No biggie.
I’ve been to emergency rooms many times in my life for breaks, sprains, tears, stitches, and staples, etc and this visit set the record for shortest duration!