Liberty Mutual Insurance

I have been a Liberty Mutual customer for almost 20 years for both home and auto insurance. Last winter was one of the worst pot hole winters in the DC area. Unfortunately I hit a deep pot hole and I had major damage to my vehicle. In fact there were over 19 vehicles who hit the same pot hole and were all sidelined with flashers on with flat tires, wheel damages, etc. Liberty Mutual did a good job with my claim and my car was fixed. To make the long story short, my annual premium jumped over $ 500+ this year and I asked the agent to explain the reason. The reason was one speeding ticket over a year ago and the pot hole incident, which was claimed as an «accident». Needless to say, they did not want to retract the pot hole incident as an accident and my premium would stay at the newly inflated rate. They did not want to work out any deals and unfortunately for them, they lost a long time customer. I guess one strike you are out of luck with this company (total opposite from their TV commercial). I am angry and extremely disappointed on how they handled this situation. As they say, «it pays to shop around», and I am very happy I did. I found a new insurance company with the identical coverage for both auto and home, and I must say, I am saving over $ 2400 combined annually. Perhaps I should have been shopping around a lot earlier and perhaps I have been getting ripped off by Liberty Mutual. I am not here to endorse any other insurance companies, however, I am very glad I made the changes to leave Liberty Mutual. 09÷11÷15.