Reston Radiology Consultants

They didn’t even file a claim with my insurance company, didn’t attempt to do the preauthorization, and didn’t tell me that this was so. (Even though I spent a half hour on the phone when setting up the appointment so that they could get this info).
I now have to do all the legwork.
Receptionist was rude, too.

I’ll be talking to my referring physician about this place too, but this is not a good place to deal with. I get a phone call a 4:20 p.m. the day before my appointment about an issue. I’m told that I must call before 5 p.m. or the appointment will be canceled. I was at work and not in a place I could make the phone call, and they only gave me 40 minutes. They called and left a second message, minutes after the first message.
The morning of my appointment, I’m told to not come in because of something with my insurance. It’s an issue that other doctors have said happens all the time, and the insurance company says all the time. They refused to allow me to come in while the insurance was worked out. I’d attended other doctor’s appointments with the same issue and those offices did not have a problem.
«OK» in a whatever tone is the answer I got. Not good customer service. I fear for people who have to go here as it’s obvious they know they’re a big name in MRI in the area, but bad reviews are never a good thing.
So now, it’s time for my appointment and I’m still at home waiting for them to call me back after checking with the insurance company. Now it’s coming out of my pocket and I have to do all the leg work when the insurance issues are resolved.
Thanks for calling so late in the game to give me time to get these issues resolved so I can get the MRI I need before my prescription expires and I have to pay to go back to another doctor to get another prescription.

They are lucky I gave them one star I call for an appt and they were rude and arrogant from billing staff to manager I have yet to complain to owner u ask for an explanation of bill and get so much of an attitude from the staff and they tell me I am rude but they do not acknowledge there own rudeness they are a nightmare I would recommend to anywhere but this place

Great experience. From the man who scheduled my appt, to the wonderful tech (also a man) the were wonderful!
The checkin lady at the front could’ve greeted me a bit better, but she wasn’t rude, just not overly welcome.
I also love the flexible appt times they offer!

On time they are not! I had orginally scheduled an appointment for Sunday at 11. I get a call at 10:30 on Sunday saying that the tech called out and that i should call and reschedule. Luckily i live fairly close but i would have been highly irritated if i lived father and had gotten there to find out it was not going to happen.
My experience was somewhat unusual in that after being rescheduled from Sunday to Monday NIGHT at 8:30, i was told to go to the wrong place. After finding the correct building, they were running late. My 8:30 appointment got me home at 11PM.
I did leave with the images and was told that because it was so late that they would fax over a copy of the report to my drs office. They did not. Customer service was fair and the staff was helpful.

My Orthopaedic Surgeon sent me here for an MRI on my elbow.
Appointment was scheduled for 5:00 pm. I arrived at 4:45 pm. For some reason they were running behind. They did not start my MRI until 5:50 pm — which was somewhat annoying as I had plans to be somewhere else — plans I ultimately had to cancel due to their scheduling issue.
In any case, the two MRI technicians that I interacted with were nice folks. They could not use the Open MRI for this scan as they needed the highest resolution scan possible to find the problem with my elbow.
Being in the MRI tube is loud, uncomfortable, and annoying. I had to lay face down with my left arm extended above my head, my right arm by my side, and my feet were propped up on some sort of foam insert.
They gave me the MRI scan imagery on a CD to take to my Orthopaedic Surgeon.
Even though the scan went late and the experience of the MRI machine was unpleasant — the folks were nice, professional, and the MRI scan allowed my Ortho surgeon to find the tear in the tendons in my elbow.
This place may also be referred to as «MRI of Reston.»