Firestone Mastercare Service Centers

i got two tires, $ 150. Done in an hour, in an unplanned stop by. COOL
They daily calls asking for my review of their service. NOT COOL.
I will not return because of these. Why can’t you just have a receipt survey like everyone else.
Hard to rate, price, service– 4 stars.
Calling me after service really sucks and you only get 2 stars now.

My power window (driver’s side) is not working anymore and someone checked it for me and said it was the radiator plus the motor. In order to save some money, I went to Auto Zone and bought the parts myself. I drove to Firestone and asked how much they would charge me to install it but they said they can only repair using their own parts, which would cost me $ 60 more than what I paid. Seriously? I understand if they refused to install old refurbished parts to avoid liability but if the part is brand new, sealed and recently purchased, what’s the matter? I understand that as a Corporation they have to nickle and dime, but they make money anyway with all the work they have, however they lost one service plus a customer who could possibly go back in the future for more and more services as needed. Is it a good business policy or what? On the top of that, I will expose my experience to everybody around me. The reason why i decided to give them a shot was because a friend recommended me, so word of mouth is powerful, but this mouth will keep talking for sure.

I’m being generous by giving them a 1 star (and that’s only because I can’t give a 0). I took my car in because the light in my car was telling me that I needed to check the tires. I took it in, and 2 hours later they let me know that I have a screw in my tire, but they can repair it. Well within minutes of driving off the light went off again! I couldn’t turn around since I was on my way to class.
The next morning I wake up to a big fat flat tire! It wasn’t even the same tire they had fixed, but what a coincidence that I just «happen» to run over another nail on the highway minutes after leaving the tire place. Complete BS, they probably punctured my tires so that I purchase a new one. Complete thieves and I’m reporting them to the BBB!

so pissed. took my honda here for an issue with the transmission that i had previously diagnosed and literally just wanted a second opinion to make sure there was nothing else or something i missed. no big deal right? WRONG.
My brother is a mechanic but he lives a little far away so i didn’t want to have him come all out to Revere to just confirm my suspicions. Anyway, I take it to Firestone in Revere and drop it off. GOD DID IT TAKE FOREVER. Honestly dropped it off at 9AM and wasn’t ready until4:30PM I told them exactly what I wanted them to check and what not they told me 2 hours max. ya. not cool
Here’s the kicker. these scumbags tried telling me I needed a whole new transmission replaced. You kidding me? It’s a 2011. How many thousands? YA RIGHT and boy oh boy when I told them they were wrong what a scene. These guys are nothing but conartists trying to push their credit card down your throat to cover thousands of dollars in labor and parts (the parts are 4 times what an auto parts store would charge).
BEWARE OF THESE GUYS AND THIS STORE. Looking into options with the BBB and Attorney General now.
The kicker? I was right the whole time when my brother came to look at my car. Loose motor mount.

Brought my 07 Nissan here on two separate occasions.
First time, they got maybe 3 stars. I went in for an oil change and they told me it would be an hour or so. I didn’t make an appointment ahead of time, so I was pretty forgiving of the time issue. They called me later and said I also needed a serpentine belt replaced. I balked at the total cost (about $ 225 or so) but knew it needed to be done.
The second time was absolutely disastrous. I brought my car in on a Sunday afternoon for a strange engine noise I heard when I drove at higher speeds (45mph+) and to replace the muffler which had become insanely loud at this point. The engine noise had been present since before the oil change they performed about 6 weeks back (see above paragraph). I thought it had to do with how old the oil was, but apparently not. I gave all these details to the service guy, including the point that the noise was only heard over 45mph. I drop off my car at 1pm and take the bus and T home. I haven’t heard anything from them by 3:45 and I call back, explaining that if the car’s going to be done today I need to leave by 4pm in order to get there by the time they close at 5pm. I also explain I understand if the car won’t be ready today; I can stop by tomorrow morning. The tech explains that he doesn’t have the parts for the muffler so he’ll have to do that tomorrow and I say that’s fine, go ahead and do it tomorrow. He says the muffler should run between $ 300 – 400 He then explains that the engine noise was due to a low-​charged battery causing the alternator to work harder. He can change out the battery, but won’t know if there are other problems with the alternator until he does that. I absolutely HATE having to pay this guy to change my battery; it was working fine all before this and even I can change a battery for little cost going to AutoZone or whatever. BUT, they already have my car so what am I going to do? I tell the guy that’s fine, change the battery. He then says I need new brake pads and rotors. I’ve known my brakes probably needed to be replaced for some time, so this isn’t a shock, but at this point the price tag IS starting to shock me. I tell him just to do the pads, not the rotors as I can’t afford all of this right now.
Now, strangely enough he calls back at 4:30 saying my car’s ready, all set to go. My mistake I don’t specifically ask him to recite back to me all the work that was done; gee, we just talked about it 45 mins ago! But I figure he must have found muffler parts and the alternator was fine. I explain I can’t get there today, but I’ll be there tomorrow morning.
The next morning when I get there around 8:15am, the guy (not the one I spoke with the day before) says my total is $ 338, which is way lower than what we had previously discussed. I say, «that’s for the brakes, battery, and muffler?» and of course he says «no, it says here you declined the muffler». EXCUSE ME??? WTF??? I in no way EVER told them not to fix the muffler; that was one of the two main reasons I brought them the car in the first place!!! So the guy who was working on my car won’t be there till 9, but I realize I need to leave now in order to get on the bus and make it back to my house in enough time to get on the T and get out to work. I leave and tell them to call me when they’ve finished the muffler. I get a call around 10:30 later that morning, and SURPRISE, they had to get dealer parts for the muffler so instead of it being $ 300 – 400, it’s now $ 625!!! I’m beyond livid, but again… they already have the car so what can I do? Start this whole saga again, wasting 90 minutes each way getting to work? They end up doing the work, and I end up with seriously empty pockets.
BEST PART OF THE STORY:
My engine still makes the noise. So they conned me for a dealer-​priced muffler and about $ 100 for an unnecessary new battery, AND they never fixed the problem I went in there for.
BOTTOM LINE;
DO NOT EVER TRUST THESE HACKS WITH YOUR CAR!!! THEY WILL OVERCHARGE YOU AND NOT EVEN FIX THE PROBLEM!!!

Got a coupon for a $ 19 oil change — that’s quite a bit cheaper than anywhere else I’ve seen so I decided to brave all the lights on Route 16 and head over to Firestone in Revere.
Like the other reviewers noted, it took way too long for an oil change, though it looks like I lucked out waiting only 1.5 hr. The guys at the store were very friendly however, which I really appreciate. There’s TV and magazines and there are also stores in the area to browse if you don’t want to wait in Firestone’s lobby. Fluid top-​offs aren’t included in the oil change fyi.
All around solid experience. I would go back with another coupon (it’s $ 29 for an oil change without which I think is a bit steep).

Wow. I thought having a flat tire on my birthday was bad, but waiting 2 hours to complain about my car still not being touch when promise to be fixed «within the hour» is even worse. These people are suppose to be professionals, but the whole time waiting in the waiting room they were having a fiesta while MY CAR WAS STILL PARKED AT THE SAME SPOT! Total wait time was 3 hrs. and 20mins btw.

So I took my fiancée’s car in for an oil change to be a nice guy. I had a coupon for Firestone so I thought I would try it out. I arrived at 11:10am and they told me it would take two hours. That seemed like a long time, but my fiancée was running errands as well, so I figured what the heck.
I read some magazines, grabbed lunch, and read some more magazines. Two hours pass and I see the car still sitting where I parked it originally. I asked how long it would take, and he said it would be another 90 minutes, claiming that he originally told me it would be 3 – 4 hours for an oil change. That is completely false; had he quoted that long, I wouldn’t have stuck around for half a day to save a few bucks. He told me he would try to «work his magic» and get the car in, as though it were a favor. Meanwhile, a bunch of people have been told «about two hours,» and quite a few have come in complaining that their cars are over an hour late.
If you ever go here, I highly recommend you add a couple extra hours to your schedule.

LONGEST WAIT EVER FOR AN OIL CHANGE. Seriously. I was waiting for about 2 hours.
The guys in this place are like broads. They gossip and swear, LOUD. HELLO. I’m trying to watch Dr. Oz in the waiting area. SHUT UP. Jerks.