Bella Rose

Our church gets our altar flower bouquets here. They are always very lovely and are very affordable. Florist is very accommodating!

My sister ordered flowers for her husbands funeral. She specified certain flowers and one flower to be a certain color. She requested a specific color ribbon.
The flowers were delivered to the church for the service.
They were received by church personnel. My sister of course did not notice the arrangement right away. When she did she saw the errors.
She called about 4 days later to let them know the error. She had to keep calling and it was about 7 days after the service that she reached them. They asked her why she waited so long to call. She explained how she was of course still in mourning.
He finally agreed to refund her and never did.
I called, it took me 5 days with several attempts each day to finally reach the person in charge.
He stated the arrangement was done right he kept saying it took her too long to call. After several minutes of back and forth he agreed to refund her some money. But ! only if she brought in the arrangement. I feel he is uncaring and unconcerned if he does the right thing. My sister took in the arrangement. He never greeted her nor did he apologize for the errors. He just handed her the money. Definitely not the way to do business. Especially if you want return customers!