Matt’s Express Carwash

I just left from getting my car washed and I’m extremely disappointed in my car wash and customer service that I received. After running my car through the wash I got out to vacuum it and realize that it was still very dirty. So I asked to run my car back through the wash again and I was denied the opportunity. So I ask for a manager and I was greeted by the assistant manager Eric, who is extremely rude and sarcastic. I was explaining to him and showing him the dirt on my vehicle and ask him to run it back through the wash, he denied me the opportunity and walked away while I was still speaking to him. Based off my experience just from today I would never ever recommend this car wash to anyone.

The staff here is amazing. I came here for the first time today and was a bit confused about how the process worked. One of the gentlemen came over and helped me through the process. After my car was washed, I went to the FREE vacuums and finished the job on the inside. Unfortunately, I ended up locking my keys in the car. Another employee allowed me to use his phone to call for assistance. During my the hour long wait, a third employee came and offered us some water. And finally, man who looked like the owner came and asked if everything was alright and gave words of encouragement. The service here is great. I will definitely be back.

I’m giving this place two stars because the last couple of times I’ve been here it was pretty decent but today I went in for my free vacuuming I seen that it was blocked off and I had never seen this business do this before so I asked one of the boys could I still get a free vacuum and he said yes pull around and as I was waiting in line one of the other workers I didn’t catch his name but he had holes in his ears and was Mexican kept checking out my car eventually he walked up to my car so I rolled my window down and he asked me has my car been washed yet I said no and then he went and said that he was sorry that I couldn’t get my car vacuumed around that time I had been sitting in line for about 10 minutes and I told him I’m going to get my car vacuumed I’ve been sitting in line there’s no way that I’ve been sitting in this line and I can’t get my car vacuumed and he shook his head and said that he can’t let me vacuum and that his manager was being a Dick about it so I told him to get his manager so he did his manager came out his name was Eric by the way Eric was very rude he comes out rolling his eyes bends down and looks me in my eye and says «look what’s the freaking problem here» I was amazed just buy that and how this guy could be manager he told me I’m not taking my car in to get a vacuum and that the guy should not have let me through so I told him that that was his problem and then I’ve been sitting in line for 10 minutes and I should get my vacuum so he looks about the other guy and I could hear him say under his breath stupid b**** I’ll be calling the 1 – 800 number about Eric he was very rude I will not go back to this car wash again because of the manager Eric this guy really is a dick

Just washed my vehicles today. I purchased the ultimate wash and vehicles come out with pink spots along the sides. So I spoke with the manager (Dave) and he said it was because my paint was oxidized. It also happens to other cars if you look at them. He’s wrong about it because I have brand new cars and paint is not oxidized. I suggested the soap was staining it and he got mad stating that he could run it thru and it would come out the same. I will not be going back because of the managers bad attitude. He is not customer service oriented. OWNER SHOULD RE EVALUATE THIS MANAGER «DAVE»

2stars because their machines get my car cleaner then the place in Fontana on Sierra south of the freeway But their handicapped spot for vacuuming is the only spot in the whole lot not under shade and it is the only spot with a vacuum on only one side for use not two. When I asked the manager why this is he said” My names David, not Matt. Ask Matt” when I asked for a card with Matts phone number on it I was told” look it up on the Internet” then he stepped away and started spraying my car even though my window was still down.

Just came here to get a car wash and wow I can’t believe what I just experienced. First off my car didn’t get washed or dryed right. I asked to speak to the manager and the assistant manager Erick came out I explained to him how I was not satisfied with my car wash and that I am a loyal customer here. I couldn’t believe the response I got he said that I was dumb and he cussed at me. I can’t believe this is the assistant manager horrible customer service and he was screaming at me as I took off in my car. I will be contacting the general manager tomorrow and whoever else I have to contact in order for this guy Erick to get re-​evaluated on his position.

While going through this car wash, my tire got hung up in the track, which caused it to malfunction, so when it was done, I still has soap all over the back of my car. When I told the attendant about it, the manager walked up very quickly, and began insisting it was my fault and said that he saw me back up, so that’s why it screwed up. I told him it was in neutral the whole time and he started to get more argumentative and confrontational, insisting that he saw me do it. He said, «let’s go watch the video then» and I agreed, although I was thinking who cares. just run it thru again and call it done.
While we were watching the video he had to ask me which vehicle I was in… wait… I thought you «saw me back up» while it was going thru the wash? But you don’t know which car I’m driving? I showed him my car on the screen and we watched my tire get hung up in the track, Then he quickly changed his opinion, now saying it was because my tire pressure was too low (apparently I didn’t «back up» now, as he told me several times). Thing is, I have low pressure sensors on my tires and my pressure is right where it should be.
He ended up letting me go thru again, but at a price… I had to sit there for about 5 minutes while he cued up the video and treated me like a child before I could get what I paid for. And after the 2^nd time thru the wash, I still had soap all over the back of my car again (even though my tire didn’t get hung up this time)! I had to wipe off the extra soap myself with about 15 napkins that I had in my car. Afterwards, the vacuum one side of the station didn’t work, so I had to move my car to a different station to vacuum the other half of my car. Between the shitty car wash, and the manager’s unprofessional and confrontational attitude, I would wash 20 cars by hand before I’d ever take a car back there again.

When it comes to my weekly wash I always come here. This place is super fast and for five bucks you can’t complain. Your car gets reasonably clean plus you get free vacuums, semi-​personal attendants to cater and help you get thru and a wash reminiscent of the the old-​school automatic washes. The only difference is rather than watch your car go thru, you sit it in, vacuum it yourself, and do your own windows. It’s not a bad trade-​off when it comes to saving a a total of $ 12.00-$ 15.00 when you include tip. Total time and money saver. If I need my car babied I’ll go to a traditional full-​service car wash, and get the works… wheels, armor all, air freshener… etc. But those places are a dying breed, which is a shame and it’s hard to find a really good one. You have to be careful to make sure you find a place that will still give you what you pay for. Many of those places are doing a crappy job now and saving money where they can because they’re losing a lot of business to the express washes.

Matt’s Express is a the best place to get a quick exterior car wash for a low price. And I like that you can use the vacuums for free!

I usually get the $ 5 wash and sometimes upgrade to the $ 7. You get what you pay for, some people have high expectations. This is not a hand wash car wash, it is a convenient fast machine car wash with free use of the vacuums. I bring my car here every other week and does a decent job of getting the car clean. You do have to park and dry it because the dryers don’t do a great job at drying the car. The free vacuums are awesome, this place has about 3o spots to park your car and use the vacuums. The only reason I’m giving this a 4 stars and not 5 is because it is always busy. I go close to opening time (7am) to ensure I can use the vacuums and can dry the car before driving off.

Love this car wash inexpensive, and self vacuum service. To bad is far from my home. Please open one by Riverside

This place is TERRIBLE. I wanted to go somewhere else but this was on the way. After I paid for my carwash my car wasn’t clean. I had to get it by hand myself. So told the manager (Ernest) and he was very rude and disrespectful. He says come around and I’ll check. He didn’t give me a rewash after he says the system has to read your car. I don’t recommend no one to ever come to this place. I know I will NEVER be back. This gets an F and the only reason why I gave the 1star was bc I had to. I really wish I could give them a 0.

It’s not a perfect car wash that is why it is express but it gets the job done. If you need a quick wash this is the place for you.

Decent car wash. Gave three stars because I had to wait in line to use the vacuum for ten minutes :-(

I will never come here again after being yelled at by their staff. I’m 32 years old. Not a little punk kid. I bought my wife’s car here because I wanted to surprise her by cleaning the seats. Went to Pepboys and bought Turtle Wax carpet and upholstery cleaner. Came to Matts car wash, paid for the $ 12 deluxe wash, parked to vacuum, sprayed my seats, and vacuumed again.
I didn’t have any trash, wasn’t making a mess, wasn’t double parked, or blasting music. I just vacuumed twice and someone I assumed to be a manager got pissed when I did the second vacuuming. Never said hey you can’t use cleaners. Just yelled «you need to move, ten minutes only, hurry and go now. I got other people you know. «no warning at all. Really disrespectful tone. There were plenty of parking. No excuse for being that rude.
I didn’t bother telling him I was already done. In fact I didn’t say anything. I just left. Other people noticed too. The lady next to me gave him the sink eye. He didn’t care. And that’s fine. I’m more then happy to take my business else where.
Btw, it was a black Mazda 3. Not a big car by any means.

If you have an old car put down your own antenna because the attendance will NOT! Now I get a return my grandpa’s truck with a broken antenna. I didn’t even know the thing went down. After I called to speak with management no one ever returned my call. I waited three days. Thanks for nothing

I like it but prob would give ¹¹⁄₂ stars, heres why…
Don’t take ur car there if its EVER super duper dirty cus it wont come off (mind you I pay the top notch car wash)
«at times» the workers can be rude and un observant…
ive went in plenty of times now and seem to always have to get the $ 12 (top notch) wash and the smallest dirt DOESNT COME OFF!!!
ITS FRUSTERATING… I like how vacuum is free but man, maybe they gave it free cus they know it aint all that of a wash. I ONLY recommend this place IF you just washed ur car like 7 – 10 ago AND IF it hadn’t rained within that time, if so don’t go here and just scrub ur car at home, cus this wash wont help and wont make it shine like u prob could/​would

Good pricing for the cheapest wash 3.00.
Most expensive wash which is 12.00 is slightly better than the 3.00 wash. What a waste of cash !!! Told Mngr on duty, says he didnt see the dirt on my SuV, received second wash free. Dirt was still present and then he saw the dirt ! So… if you want to wash your vehicle every other day… Stick to the 3.00 wash ! Otherwise go elsewhere if you want a better wash that’s more than a rinse !

I can’t say enough about this place, but I will keep it short.
I came here a few days after Christmas because my poor car was disgusting. I subjected it driving from Northwest Arkansas to New Orleans, back to Arkansas, then to Los Angeles. In the middle of that trip, we were stuck for 12 hours on icy roads in Texas because Texas sucks and doesn’t know how to handle winter weather on their highways. Anyway, my car was coated in dirt, salt, sand, gravel, crap, and whatever else you can think of.
I found Matt’s Express Carwash on Unilocal (thanks guys!) and went there prepped to have to run through two washes because my car went to hell and back. I got up to the pay machine and one of the employees, perhaps Matt himself (?), said «Woah!» He came up to us and asked WTH happened to my car and assumed I’d been up on the mountains. Well, it was worse than that and I told him I was planning on the $ 12 wash and then some… When I paid he showed me my ticket and said because I paid for the fancy wash, I get half off my next one. I got around to the auto wash track and he made me put it in park. He beckoned another employee and he pre sprayed my car with water and both of them scrubbed my car with giant brushes from front to back. He let me go through the wash and when I made it around to the FREE vacuums (woot!) I got out to check the progress and to my surprise my Jetta was beautiful again. Totally spotless and it did not need a second wash.
The same guy popped over to the vacuum side to see if we were satisfied with the wash and we absolutely were. We vacuumed with the awesomely strong vacuum and detailed the car a bit (from the roadtrip mess). We were happy to see a sink and vending machines (for additional cleaning supplies, if needed). They even had a public bathroom for patrons, just in case. We were done cleaning up and were happily on our way.
I really love the special attention the employees gave to our car situation and the results of my auto wash. I absolutely recommend this place and if I lived closed by I would be a regular customer!

It’s a decent machine wash since its new. I would go for only the $ 3 wash since the rest of them are worthless and get high into hand wash territory with their price. Whatever wash you choose will come out the same. Remember you gotta dry-​up and clean windows after and leaves a few spots. It’s good if you’re in a rush, but I’m a little picky.