J & A Auto Repair

I really hate long reviews but in order to fully explain how much I appreciate these guys I have to give the full story, as short as possible, so read on if you’d like:
I bought my first car (used) earlier this year and every warranty available to me. Being the naïve new buyer that I was, I assumed that my warranties would cover majority of major repairs (I know, I know, silly girl.) I didn’t even get off the lot before having a tail light out so that should tell you how this story is gonna go. In the first week of owning the car, I had to go back to the dealership multiple times for a creaking sound, turns out it was the strong arm that needed to be replaced so the dealership replaced it for free. Inconvenient, but cool, no cost to me. SO fast forward to 6 months later and I noticed a grinding sound coming from my driver side wheel. Took it to the dealership assuming, again, my warranty or the dealership would cover it since it hadn’t had the car long at all. They charged me $ 100 for a diagnostic test just to tell me that the wheel bearing was bad and that my warranty would cover the wheel bearing itself but not the components needed to replace it (nuts, bolts, bullshit, etc…) so after my deductible, the warranty would only cover $ 75 of the $ 600 repair. Oh and I had to pay the diagnostic test fee before I could pick up my car AND they wouldn’t send the «courtesy» shuttle to come pick me up because the driver was going home in 20 minutes and he couldn’t make it to my place and back in that amount of time. I paid over the phone for the test and told them to leave my key with the receptionist, never to go back to that place ever again. Ever.
SO you can imagine how frustrated I was over the entire thing. My mom suggested calling J&A because she has always been treated fairly when she brings her car there. Called them up, got a quote and I couldn’t believe the price he gave me. It was literally HALF of the quote the dealership gave me, labor included. I made him repeat himself 3 or 4 times because I was in disbelief. I could have cried.
The owner said he could be done with my car by noon if I had it there first thing in the morning. I didn’t know what time they opened so I showed up at 8am just as he was opening the shop. Not only did he prioritize my car because we spoke the day before, he had my car done by 10:30am so I could get back to work and not miss anymore time. While I was waiting for my car to be finished, I had the most delightful conversation with the owner (I didn’t get his name otherwise I’d use it, he was a such a nice man) He told me that he doesn’t have much overhead cost so he tries to keep the cost of repairs low so he can «help the people out.»
That statement right there is the reason I’ll be a J & A customer for as long as I have a car.
I have never had such a good, comfortable, easy experience with an Auto shop before. No oogling eyes coming from the garage window, no whistles, just friendly smiles and a few hellos. Many Thanks to the gentlemen (because that’s how they conduct themselves there) at J&A, they helped me out in more ways than I can count. I’ll be seeing you all soon for my next oil change. :)

I’ve been coming here for over a year now. My car gives me nothing but problems, and going to a mechanic can be such a nerve-​racking process cause you don’t know if you’re being ripped off and if they’re trying to suck money from you. Thanks to J&A I walk in confidently knowing that they will fix what’s needed for a reasonable price and that they’ll be honest on the things you can wait to fix later. The best part is that, as a woman, I can walk in and not feel like a piece of meat by the other workers. Any woman reading this knows that is huge! Highly recommend them!

Came here because I was recommending J&A to a friend and wanted to show them the reviews, but I suppose I’ll add in my own two cents while I’m here.
My very picky, curmudgeonly dad has always done about 98% of all our auto repairs because he’s a former mechanic/​current electrical engineer — even full engine replacements! But whenever he didn’t have the manpower or equipment for a repair, he called in Mr. Diep for reinforcements. This is the only place he ever trusted, and so do I.
I’ve always been treated fairly here. Honest diagnoses, honest pricing, and honest work. Pricing has always been equal or lower to the standard price (you can look around online to find general ballpark pricing ahead of time).
I had some front-​end clunking that didn’t resolve with alignment or balancing or rotating the tires, and I kept getting the answer that nothing was wrong, that is was just random clunking. But I didn’t trust that I was safe until I went to J&A for a third opinion and they said the same thing (I had gone to an alignment/​front end shop and a discount tire first). They could have lied and said they found something, but they didn’t.
And another thing: when I took the car to them for some other random issue and they came back and told me that in addition to the original problem, the timing belt was also looking mighty worn, I trusted them. And indeed it was badly worn, so I feel confident that they generally look out for their customers. They don’t advertise at all that I know about, they really rely on the word of mouth, so it figures that they’d be honest.

Had a bad experience. Would not recommend this company. Had a rear main seal leak on my jeep instead of fixing the problem the first time they told me that changing the oil pan gasket would be the cheapest easiest way which was $ 250. So I trusted them because I’m not a mechanic and of course that didn’t fix the problem so I still have the same issue. I wasted $ 250 and still have the same problem. They told me they would fix the rear main seal which why would I take it to someone that I don’t trust anymore. Instead of fixing the problem they try to fix multiple things to make more money. I know as a customer that’s what I try to avoid in mechanics. So please read this and save yourself trouble and go somewhere else.

These mechanics couldn’t even figure out what was wrong with my car after 3 days and told me to take it to the dealer or leave it there for a month. They also refused to pay for another tow truck. I had brought it in 2 days earlier because the service engine soon light was on and then 2 days later it just stopped working as I was driving it. They obviously didn’t catch what was wrong with it. I would NEVER advise someone to go there. If mechanics can’t even fix a car, what does that tell you about the mechanics?

great work. great price. Diep, the Vietnamese owner speaks reasonably good English, and I’ve never had a problem. He cares about what he’s doing, which this world needs more of.

Straight up honest and great mechanic. I had a problem with the check engine light on my car and after taking my car to a few places, i decided to use Unilocal.I got this shop and Mr. Diep, the owner was very professional, fast and above everything else, charged me less than half the amount i was quoted by three different places. I highly recommend that you use him for your next auto repairs. Call first and ask him the best time to go see him as he tends to be very very busy.

These folks are honest. I called for an appointment and said I thought my axle was broken. I took my car in to be repaired and expected a huge bill – even told them I would need a day or two to get the funds. They called me back and said it was my shock, the bill was $ 150. They could’ve easily taken advantage of my naiveté but chose to be honest. They are extremely busy and well known for their quality work and honesty amongst the surrounding area. If you’re far away – it’s worth the drive.

My mom discovered this place and several of my family’s cars have been brought have been repaired by J&A due to the honesty and integrity of this business. When it was my turn for repair (brakes and rotors) I was quoted several hundred less then Firestone (even with one of their coupons!) and a few other local competitors. I live nearby so someone gave me a ride home. They got my car in right away & finished way before expected promise time. I will be taking my car here for all future needs! I just cannot say enough wonderful things about them. Highly recommend!

I was told by a friend that lives in this neighborhood that this shop is honest and fair.
They were right.
5 Stars
I’ve already brought my girlfriend’s car her too, with an electrical problem.
Mr. Diep fixed that too!
I’d give these guys 6 Stars if I could !

Honest. Very reasonable prices. My car had «check engine» light on. Took it here and was told the air mess flow calculator is defected. They charged me $ 260 for parts and labor. On the same day I took my car, I asked them to check the lights inside of the gages as some of them are off. Got a quote to replace lights inside of gages for $ 350-​$ 500 at other places; this place charged me $ 100 for it — including part and labor. Very satisfied with the quality of work and customer service.
One less star as they forgot to give me a call and deliver my car before the end of business day. As they needed the part, they asked me if I’m going to pick up the car and re-​drop it on the next day OR keep it in the shop until the next day. I chose the former one and asked them to pick me up (when asked before dropping the car, they said they would give me a ride to– and from– work). They said they would give me a call when things are slowing down. They never did. I called them 5 times between then and the next day — just to get the busy signal. So, I had to ask for a ride after work and before work to others. So, one less star for that.

I’ve been going here for car maintenance and minor repairs since 2009 and they’re great. It’s a Vietnamese owned shop and the boss, Diep is very straight forward and honest. He’s really good about giving you time estimates for service work so you can plan your day ahead. He also does his research on car parts that are needed and reasonably priced for your car repairs. Prices (including labor) are reasonable and service work is great. Location isn’t shabby either. Unlike locations of some car repair places I’ve seen (ex. East dallas), it’s located in a very nice suburban area of Richardson so it makes you feel comfortable and worry free. What’s also great here is that they open on Saturdays from 8am — 2pm. Hours like this helps me out tremendously because I hate taking off work to run errands.

Been taking my car here for quite some time and always found it to be reasonable and honest. Wish I could say the same for the transmission place next door…

The owner of this shop will go out of his way to make sure you spend only what you need to fix your vehicle. After running the Lexus through the diagnostic test. He would find all sorts of stuff that I already knew was going on with the vehicle. Starting only with essentials, we completed the repair and allowed to vehicle to pass inspection and at the same time resolve all issue at minimum cost. I think Lexus was wanting something like 3k for the repair which ending up costing me a little over 500 to repair.