LA Fitness

If I could give Negative stars I would. The person who is supposed to be the FACE of the company who stands in the front is the most rudest person I have ever met. I went in after going numerous other times to this location to find out that all of a sudden I’m not allowed at that location. When I asked the «face of the company» if he can explain to me what happened this is new news to me he told me I need to go to my home location and figure it out there. I tried to solve the issue by explaining to him that when I signed up they told me I can go to any location expect the few fancy ones and he continued to interrupt me and raise his voice asking if I have the persons name who signed me up. No Einstein, I don’t I signed up a few years back how am
I supposed to remember the persons name who signed me up. I then asked to speak to a manager. He said I can speak to him. Are you the manager? No. Again I want to speak to the manager, are they in. He tells me to sit down. I don’t want to sit down I have to sit all day and will stand. He tells me that I’m all up in his way which is impossible, everyone who goes there knows there’s a semi circle counter that separates them from the customers. I then asked for his name, he continues to be rude and says «BRIAN, the ONLY bald headed black man there». How immature and unprofessional to bring up race or gender. It is neither here nor there and has NOTHING to do with me trying to go to the gym. He continues to rant saying that isn’t his only job… Ok. I guess meaning that since I got his name and asked to speak to a manger he realizes I will complain about him so he doesn’t care since he has another job and obviously this job isn’t important to him since he thinks it’s ok to speak in a rude way and push customers out of the gym and loose the business for LA fitness instead of try to fix the problem for the customer since I believe that is a major part of his job. He has checked me in before and I asked why this wasn’t caught earlier, he acted like he was doing me a favor before by saying he let me in before, so he knew something is wrong but didn’t follow company policy and all of a sudden he decided to take out his anger or problems on me tonight?!? NO I will not allow that. I deserve the same respect that I’m giving.
I waited about 30 minutes for the manager who luckily was very nice and understanding and fixed the issue by transferring my old home location to this current location and explained that the person who signed me up before years ago should have charged me the initiation fee so that I can use most locations instead of being tied to one location.
No one had explained that to me before. All BRIAN had to do is explain that to me or refer me to someone who can help me instead of raise his voice, be rude, bring up race and gender, and rant about how he has another job. So this job is unimportant and he can treat customers anyway he wants to because he doesn’t care about the results of his poor behavior and actions.
Don’t waste your time going to this location or even this Institution. If their company keeps people like him on board your better off going elsewhere to get treated like a customer and not HARASSED by the employee!
Daniel the manager was great! Otherwise negative, rude, disrespectful employees… ie BRIAN!!!

Nice, friendly staff. Awesome kids club, the staff is super good with kids. Not too crowded. One of the better LA Fitness in the area.

Had to pay a guest fee just so my girlfriend could watch me play racquetball for an hour. she didn’t do anything and wasn’t going to work out just watch

I’m just really not a fan of this location. I live down the street and have been asking for years for kickboxing. Well, I think they listen at 24 hour. It’s old but the classes are great, and that’s what I go for so, I’m sold and switching. I just don’t understand why it’s so hard to offer more classes in the evening. There is a obviously a demand, just look at other reviews… They say the same thing too. The Zumba is stupid. Not everyone wants to do only Zumba.

So I’ve been with LA since the summer and I’ve been going on a pretty consistent basis. My main gym is the on the Greenville which is my absolute favorite out of all the locations I’ve been to because it has all the machines I need in one spot. I have been to the Las Colinas and the one on Preston.
Pros:
Raquetball rooms are huge compared to the other locations.
Has all the amenities like other gyms like sauna, swimming pool, kiddie gym, etc.
Cons:
No smoothie bar like the other locations.
Machines are slightly outdated compared to some others.
Staff is not as friendly and professional

Although I wish this site offered afternoon Group classes other than ZUMBA, The staff is wonderful! THANK YOU Rick for listening and adding a floor fan in the Women’s RR for me and for always being so friendly.

BEWARE OF THE GENERAL MANAGER!
I think his name is Rick. He will talk to you like you are the scum of the earth. I think his second job is to look for an argument. He will lie to you right to your face.
This location has the worst customer service because of him. I was told that I would have access to all location in Dallas after signing up, that was lie. I figured that out once I got denied access to the Preston location.
I called this location to fix the issue and the general manager was the worst. He was very abrasive. Didn’t listen to anything I was saying and continued to remind me that I could cancel my membership at any time.
The staff was delightful especially Connor but I had to cancel my membership because of the managers attitude and demeanor. I didn’t feel comfortable coming back.
I went in to speak to Connor about why i was charged $ 29.99 and not the $ 24 I was promised (a discount through my employer) and the manager quickly came by, hovered over the desk to tell me I didn’t listen to him and he explained all of this to me when i called. His attitude and demeanor had me a little shook. Being a women, I will not tolerate any man talking to me like that. I wouldn’t recommend this location to anyone, especially a women.

Pretty decent gym. It’s clean, the equipment is well maintained and there’s always plenty of parking.
The front desk staff is kinda unpleasant and at peak times there’s a ton of people at this location so you may have to wait to use certain pieces of equipment. I’ve started going to the location on Forest since it’s closer to my work and it’s not nearly as busy between 5 PM — 7 PM.

People don’t return equipment to their rightful places. People hog equipment for a long time. I have seen people sit on a machine, texting/​chatting on the phone and not let other folks use it. Although this is a fault on the part of the people who go there. Some sort of management can be done to improve it.
Also lacks short straight bars. All of them are EZ curl. and for cable the bars are too small.
All in all, go if you want have no other choice, if you can find some better ones, don’t come here.

Request for a tour turned down. What gives?

The trainer was so rude to me when I told him I have to think about signing up with his session. As soon as you say may be to them, they turned their back on you. However, the gym is pretty decent and locker room is not too shabby. Its a good place to work out with friends

I love this place! It’s clean and the staff is helpful and fun!
It’s never too busy and the pricing is surprisingly affordable for a college kid.
I have been member for about a week and I love the classes offered by the gym :)

Been a member here for 2 – 3 years now, decent place to work out. During non-​peak hours, you can pretty much have the place to yourself, not a lot of waiting when moving between machines and/​or benches. Avoid peak hours because it is very difficult to get a hold of a bench or machine (s) you really want, plus the dumbbells on the bottom rack pretty much empty the whole time. And yes, the men locker room smell REALLY bad, that’s why I stopped using it.

I have to say this gym out of all the ones I been to is the one that sucks. No motivation what so ever. Trainers are not professional. Oh god if you’re a guy watch out for the locker rooms. Seriously smell feet/​poop.

I been here on and off for the past month and it’s a good place to work out. It’s much better than 24 hour fitness. I hated when people can’t handle the weight and slamming the bar. I always seem to have a spot at the bench or machine. The only complain with LA fitness is they been closing a lot of locations in Other states that I travel to. This is one of the best gym focuses on customer service.

Good place to work out. They have recently renew almost all their machines and equipment. But one of the bad thing about this gym is TV. So I go workout on a sunday. So I will assume everyone will either want to watch a basketball game or football while you are working out/​doing cardio. So I ask them to change the channel. Almost everytime they just response saying they don’t have access to the TV. I am like complain to management so tell them you guy need access to it. Other than that. It was a good gym.

Locker rooms smell like dirty feet. I have no idea why they put carpet in there and after all this time haven’t changed it. I keep forgetting to bring my slippers too.
Besides that, the layout is good and the price is reasonable. The staff could use a refresher on customer service but I guess I’m pretty tired after a workout to say «bye» anyways. I guess I need to stop comparing it to my last gym and I won’t have any more issues with it.

Horrible establishment, I cant believe I even thought about giving them my money!
I signed up with Rick Anderson, seemed like a «decent» guy but turned out to be a complete prick. I have never dealt with someone so rude and un professional. At one point i felt like i was arguing with a 10 year old.
I signed up for a membership with Rick. He told me there was going to be a first payment of $ 34.99 NEVER once mentioned they also add the end of the month fee. So i gave him my card information to sign up he also told me they were gonna call me for approval before they charged.
To my surprise they charged my card without my approval something which i was willing to overlook but they also took $ 64.46. I went to go ask why they were charging me so much. Right off the batt Rick had an attitude with me when i told him he never told me about the end of the month fee that was also added. He stated he has worked there for 15 years and always tells his customers about the extra fee as if to say i was lying. I began to get annoyed and started getting defensive. He then quote told me «WE CAN JUST CANCEL THE MEMBERSHIP WE DONT WANT PEOPLE LIKE YOU IN OUR GYM ANYWAYS» and then proceeded to stare at me.
I have never dealt with anything like that before in my life. I canceled my membership before even using it. The thing about this was that if he would’ve just talked in a polite manner to me i would’ve still kept my membership. I will now be looking for a better gym. Good luck to the people who choose to give their hard earned money to such a horrible place.

Basic, yet decent gym; although I prefer the location on LBJ.
Decent layout and good for getting in working it out and going home. I have not tried any of the classes and on this one visit did not visit the dressing/​locker room. Front desk girl was nice and approachable.

A friend of mine recommended me to come here while I was looking around to open a gym membership. This place is the cheapest I’ve seen hands down… But what made me not open a membership was the manager. Me and my fiancé came and Blake gave us a tour. Nice guy and knew his information pretty well but when we came to sit down, he came off as pushy and rude.
I understand that they may need people to join considering all the flyers and signs outside but if I say I’m looking at other gyms and I’ll see about opening a membership after considering all my options then that’s what I mean… And the guy kept asking why wouldn’t I sign up and I felt like I was just pissing him off. For a moment, there was an awkward silence and I felt really guilty… And when I asked for a card to keep in touch, he handed it to me with a pissed attitude.
He probably didn’t intend to… I don’t know but after that, I didn’t want to be going back to sign up for a gym membership even if it wasn’t him helping me sign up because I would probably be trying to avoid him every day I came.