Luk Arthur DDS

As other reviewers stated, the customer service SUCKS here. The lady at front desk is not courteous, helpful at all. Just called in to schedule an appointment through my DHMO plan. I need to be added to their roster list first before I could schedule appointment. Called cigna and have them update the list for me. Called them back to schedule and her response was they can’t schedule until the roster is updated the 1^st of next month. So I asked if it’s the following Monday. Her response was ‘I DON’T KNOW’. May be ‘I DON’T KNOW. LET ME LOOK THAT UP FOR YOU’ could get you a new patient. Sucks to be your employer. I will find another physician. Doesn’t worth spending money on these guys.

Dr Luk’s office staff is incredibly unpleasant, especially the front desk manager. She is rude and defensive and goes out of her way to make it difficult to schedule an appointment. I would not recommend this office to anyone.

Love, Love, Love. My family and I have been seeing Dr Luk for 10 years. He was recommended by a coworker. At the time my youngest child was 5 and he and his staff was great with her.
a couple of years ago 12 year’s front tooth was knocked out knocked out at Vallyball practice. The tooth was shattered and could not be put back in. Dr. Luk did a great job with the replacement.
We plan on seeing Dr. Luk for as long as we can.

I selected Dr Lux as my dentist in my Cigna DHMO. I called the receptionist 2 times about setting an appointment and both times she put me off saying they did not have info from Cigna. She said both times she would call me back. I asked her would it be one day, six days, or six months. She would not give me any idea. I then called Cigna, and Cigna offered to call the receptionist. Cigna got the same treatment as me. The Cigna customer service rep said she had never had a dentist not try to help a patient get an appointment. She recommended that I get a new Dentist… you should do the same.

Dr. Luk had been our family dentist for over 15 years. I love his Saturday Appointments. It was quite inconvenient to go to a dentist during the weekdays. But Dr. Luk works every Saturday and it had made my life so much easier. Tim who works at the front desk is Dr. Luk’s brother. He is one great guy. I took my mom here one time for a quick temporary fix before she was about to make a trip to Taiwan to get her teeth work done there since she did not have dental insurance in the U.S. Tim and Dr. Luk worked with me and got my mom in on short notice and took care of her tooth problem. They are great people and I would recommend Dr. Luk to all my friends.

Terrible customer service! This was the dentist assigned to me through my work insurance. For some really odd reason they would not accept me as a patient. I even had the insurance company call them to make sure that I could be seen as a patient. When I spoke to the receptionist they were very rude, unprofessional and uninterested. Wow turning down business? I didn’t want to go to this dentist to begin with. I only chose them because my company had them listed as my appointed dentist. Thank goodness they gave me several options to change to.

Dr. Luk made upper teeth for me and they didn’t fit. I visited him on 3 – 4 occasions trying to explain that the communication was bad. He couldn’t understand that the teeth were killing me and his staff started being rude when called for another appointment. I finally had to go to another dentist who fixed the teeth and he couldn’t understand why Dr. Luk wouldn’t do it. Now they won’t release my statement so I can file for the work with my insurance. Bad service all the way around.

Dr. Luk has been my family dentist for a few years now. I’ve had several other dentists and did not know how bad they were until he and his wonderful staff started working on my teeth. He is honest and doesn’t take advantage of your wallet. I had dentists who told me my teeth were horrible and kept making me come back for additional work that I didn’t need. She took hours to work on my teeth, excruciating pain, and I always had to come back in for her to fix this or that because she didn’t do it right the first time. Dr. Luk is not like that at all. He is efficient, thorough and doesn’t take you for a moron. If you need a second opinion, I would definitely go see him.
I started going to him after my aunt referred me to him. This was back when his office was still on Plano Road in the small, cramped shopping strip. Now, his office is bigger, brighter and much more pleasant to be in. Super clean. His old office was always clean but it was outdated and the waiting room was very small. The new waiting room is huge and there are always tons of magazines to look through. Although, I never get past too many pages before I am called for my appointment. I don’t think I’ve ever waited longer than 5 minutes. Yes, they are that good.
They are wonderful with kids. My 6-​year-​old son doesn’t fuss or care if he has to go to the dentist. He says it doesn’t hurt a bit. He’s had cavities and even had a tooth extracted (it was an extra tooth). He only has to go for cleanings now. He always goes home with a sticker, prize and a new toothbrush.
The office staff is wonderful. Wonderful I tell you. They are always so polite and they know their insurance! If they don’t, they will do whatever it takes to find out what you need to know.
The dental hygenist is the sweetest. She is great with kids too. She has worked on everyone in my family.
The dental assistants are young and pretty and very sweet as well.
I’ve referred a couple of friends to Dr. Luk and everyone has always been happy with the service.
Oh, by the way, they open on Saturday but its by appointment only. If you need to get in at 5:30 they’ll oblige. I believe they have financing as well if you need it.