Lute Riley Honda

.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

Great service! Had a dead battery, the place was packed but I was in and done in less than hour!

***TEST-​DRIVE****
I am in the market for a new car. And the contenders were Mazda and Honda (more so the 6 and the accord!)
I had just test driven a mazda 6 before I headed over here to test out the civic and the accord
When i got there, i was told I need insurance to test drive — which is ridiculous!!!
I mean, how would I have gotten insurance with no previous car!?!
Dont I need to be insured with a certain kind of car?
And also, I read online that normally dealerships already have cars insured and dont require customers to have insurance!
That really ticked me off and I wanted to get out.
But I had a friend with me who had insurance and she decided she’d take it for a spin instead.
And heres another dumba** experience — the salesperson instructed her to drive only along a particular route!!! WTF!
What if we wanted to take it on the highway?!?
Weird as hell!
Well, they lost a potential $ 25K customer!

manager was super helpful with ever thing i needed

5 stars for the team at Lute Riley Honda — I bought a car from Lute Riley Honda and had a great experience with everyone I worked with there (despite having had some problems with the actual car itself). Lori Zorn helped me with my purchase and was incredibly patient and helpful during the entire buying process. One thing that impressed me about Lori is that she has been extremely responsible by text and phone even after I had already bought the car. I contacted her several times when mechanical problems came up with the car later, and she responded quickly each time and helped talk to the necessary people internally to make sure I got taken care of. When she says she «comes with the car» to her customers, she really means it. Be sure to ask for Lori if you’re looking for a fantastic customer experience!
The other reason I’m giving this review 5 stars is because of the outstanding experiences I’ve had with Tim Dick from the Service Department. I brought my car in a few days after the purchase due to some problems I unfortunately experienced immediately after the purchase (steering wheel and brake problems, a faulty tire, some paint damage that I hadn’t noticed when I first brought the car home). Tim was extremely friendly, courteous, and helpful and went above and beyond to make sure my car and I were well taken care of each time I visited Service. He made sure that Honda provided me with a rental car each time, kept me updated on what was going on, championed my case internally to make sure I didn’t need to pay out of pocket for the defective issues, and even performed a bit of extra complimentary service on my car free of charge. If it hadn’t been for Tim making sure I was well taken care of from a service standpoint, I would have seriously regretted buying a Honda due to the problems I experienced with the vehicle itself… but it ended up being a positive experience overall due to Tim’s help in getting the issues resolved swiftly and his positive attitude.
I’d also like to give a shoutout and thanks to Sales Manager Kenny Tang, who helped in getting some of the aforementioned issues resolved for me, as my experience working with him has been positive as well.
Thanks again to the team at Lute Riley Honda!

I had a pretty positive experience taking my car to be repaired here. I made an appointment online and was having some issues with my cruise control and needed some keys programmed. They knew I was waiting and the service rep came to check on me a few times. The keys and diagnostic were done in about an hour and half. They didn’t have the part so I had to bring it back the next day. I had to leave the car all day, but it got complete and since I had to wait a little while, they made sure it was washed and gave me a bit of a discount. The pricing seemed reasonable. The waiting room was way nicer then most shops with coffee, water, tvs, vending machines and comfortable chairs.

I’ve been going in and out of this dealership for four years. Bought a Certified Used Accord, love it. Good sales guy, Kenny Tran. Excellent service advisor, Melissa Johnson. Strong, experienced tech, Kyle Hummel. When I made a recent service appointment, I asked for experienced tech and advisor and am very pleased with them. Request these two pros for service.
Shuck-​and-​jive sales manager and F&I guy.

After a LOT of research, I went for a 2016 Civic and got a sweet model I was looking for. I checked out Lute Riley because of the reviewed I’ve read on Google, and they were the most responsive and on top of their business, so I went in last Saturday. I worked with Ahmad, who reached out to me when I inquired about the car ahead of time online, and he was very helpful and friendly along with everyone else involved. Got a nice deal on top of that also. This is the first car I bought in a very long time, and they might have a repeat customer in me when I go for another one (for my wife) very soon.

Juan Rodriguez of the service department was top notch and second to none. He understands to help guests find solutions and provides the best customer service possible. Go see Juan! He will make your day! Thank you Juan for being the Best!

Needed an oil change but was short on time. I stopped in to see if they could help me. The service guy assured me he would get my vehicle serviced with time to spare. Not only did they take care of me with time left, but the service lounge with complimentary drinks and snacks were a plus.

Despite purchasing my car elsewhere, I had a great experience with at Lute Riley. The reason why I had such a great experience was because Jackey. Make sure to ask for him whenever you’re at Lute Riley looking for a car, trust me.
He’s a great salesman who really has your best interest in mind. Typing that out feels like blasphemy but it isn’t blasphemous at all. He was a fantastic individual who was incredibly informative and understanding throughout the browsing process.
I recommend anyone looking for a car to seek him out. Best car salesman I’ve encountered and he definitely deserves all the praise and then some.

We are looking for a bigger car for our growing family. We are in a 03 Civic & need a SUV.
We were helped by Tommy. He was so nice, patient & knowledgeable. He listened to my needs & wasn’t pushy at all.
We aren’t quite ready to buy just yet, but did test drive a few options. We will definitely come back to see Tommy when the time is right.

Purchased a «certified» car here and after 6 months i brought it in due to a grinding noise. My service advisor said i needed a complete rear brake job. How is this possible on a certified used car after six months? The service tech agreed with me but just said :” i am only the service advisor” after a while the service manager approached me and basically said that i was being negligent by driving my car with that noise for a while. Like i am gonna try to mess up my car on purpose. Long story short i was at their mercy and paid over $ 300 on a «meet me half way» kind of deal. It was Saturday, i spent over 4 hours at their place and i was late for work. I wrote to them a couple if times but no resolution. Finally last Wednesday i decided to give them one more try (against my best judgement) by fixing a leak that the warranty was going to cover. After walking to the dealership (the courtesy van i guess forgot to pick me up) they tried to charge $ 220 for the fix
Update 2÷6÷15
Dan Weiss, the GM from Lute Riley personally called to take care of the situation. Always refreshing when people take time of their busy schedules to show they care about their customers. I will give them a chance to make it up!

**update**
The head guy, Jason, took care of the major issue I had with the car. I’m happy with the result and hope that I only deal with Jason from now on as he’s a good advisor.
I’ve been taking my car here for the past 5 years and haven’t had an issue until today. I brought the car in because the tailpipe was rattling and I heard a belt squeaking. What I was told was the suspension needed fixed, rank n pinion was leaking and the boots needed done. Since I knew they needed done, we had them fix it.
$ 1800 later and the car doesn’t run right after I pick it up. Barely drove the thing 10 miles before my check engine light came on and I lost all ability to accelerate. Now I’m stuck on the side of the road since 7am waiting for a tow truck and they had the audacity to say «we’ll see what’s wrong!!!»
I’ve owned my Honda CR-​V for 13 years. I know how I runs. I don’t run it hard or drive like the rest of Dallas does. I would NOT recommend taking your car here and I won’t be taking mine back after they fix this issue.

Unlike other dealerships in town, this one did not add a bunch of extras that they try to push down your throat. They had exactly the car I wanted, with the logical items — mats, trunk tray, edge guards on doors. Everyone was kind. Of course the finance tends to take longer than it seems it should, but once they knew I was not buying all the «added margin» items, we just flew through the mountain of papers.
When I take it in for service, it is fast and friendly. I appreciate the coupons they email me for things like oil changes and tire rotations.
My 2013 Accord is very low miles as I use DART for daily commute so I hope to have it for many, many years and trust Lute Riley to keep it in good shape.

I am consistently infuriated and disappointed every time I am forced to interact with this dealership. The only redeeming experience was my salesmen Javed and the very polite receptionists; everything else was horrid.
One of the many things they did to upset me was their poor customer service in their service department. I had just bought a new car from them. I had Jamie (Service Advisor) ride with me to indeed verify the issue with my new car and she did, the next day however she acted unsure and back tracked. I dropped my vehicle off with them the night before my appointment. They had my vehicle in their possession all day long and called me to pick it up a few hours before they closed. When I arrived to pick up my vehicle, I asked them what they did to fix the issue and they said they didn’t do anything to it because the issue could not be reproduced. I told them that the service advisor rode with me yesterday (the day before my appointment) and the issue was verified and to proceed with the necessary repairs. They refused to do any repairs unless they could identify the problem a second time … Turns out they had my car for over 24 hours and did nothing to it and when I raised a fuss, instead of fixing the issue they spent all the next day driving my car around putting miles on my brand new car and wasting my gas, which they did not replace.
After going back and forth with them for far too long, they finally did the repairs and the issue was marginally improved. Honestly, they just wore me down until I didn’t want to deal with them anymore and they seemed very happy with this result.

I cannot thank the team at Lute Riley Honda in Richardson enough for the great experience we had when purchasing our new car. But I would like to single out some of the specific individuals that made the process smooth for my wife and I.
Joe Harrell helped us make the right decision on a vehicle that meets our needs while meeting my wife’s aesthetic requirements. Joe’s knowledge of the vehicles, his experience, and his personal demeanor was top notch. The time and effort given to demonstrate and reiterate some of the features and functionality of the vehicle were conducted with patience and clarity. His personal experience was evident and really made the process as good as it could be for us.
Chad Whitefield was friendly, honest, and helpful in making sure the additional accessories were included in our purchase. He took the time to find examples of some of the items in other vehicles to demonstrate the items to my wife. He was honest and straightforward making sure we got what we wanted without pushing us into items we didn’t need or want.
Mr. Everhart was really helpful, friendly, and fast at finishing the paperwork and getting the process completed.
All in all, it was a pleasant experience and we feel comfortable recommending the dealership to others.

I NEVER EVER heard that the dealer needs customer’s insurance to test drive a car!
The staff gonna drive the car for u, it’s ridiculous! Am I have the test ride or test drive???
The sales manager is rude! This is THE WORST buying experience that I have, Can’t believe he has the job!

We came in to look at used cars and worked with Danny Nguyen. He was pleasant to work with, showed us everything we wanted to see, and didn’t try to push us into something we didn’t want or pressure us in any way. We looked at a couple cars, took one for a test drive, and told him we’d consider it and want to have our mechanic come check it out before buying. He was totally fine with that, gave us his card, and sent us on our way.

NEVER AGAIN are the two words which have been there on my mind ever since I bought this new car from Lute Riley Honda, Richardson — TX on 05/​23/​2015. During this purchase, I dealt with the Sales Person, His Manager, Accessory Consultant and one guy from the Finance Department. Except the Accessory Consultant, everyone had one common behavior in which they just wanted to win over my prior knowledge about things. Ideally, customer satisfaction is very important but throughout the deal, at each step, I felt I was put down. If I asked for Any feature which they said they would no do, then the response was like «It’s just cost $ 2 oor $ 5». On 05/​24/​2015,
1. I got to know that there were five (5) Hard Credit Inquiries made by Lute Riley Honda.
Explanation: «To give the best rate of interest». I was sitting the person from Finance Department when I told that I would this much as the downpayment and I was give one figure «Rate of Interest» and I accepted that number. There was no point of making these many hits after knowing that I had «very good» credit report the first time.
2. Found a scratch on the front side of Car
3. Asked why «Paint and Farbic Protection» was not done. And I have been told it is done but someone forgot to put some kind of sticker
4. Opened the trunck, and found all glue and rust marks. And I have been told to bring it in and they will do the detailing which they should have done in the first place.
Spoke with the Manager and according to him «Your contract has not been sent out of the office yet» so I asked if I could have the complete purchase rolled back because I know today is Memorial Day Holiday at most places. Unfortunately, the gentleman said «No». If this manager had shown me any flexibility on cancelling the deal I would have not think for «ONE» second to cancel this deal.