Richardson Ready Electric

I needed my pool switches moved and called Richardson Ready Electric for an estimate. The woman over the phone set up the appointment, but did not make me aware of the «service charge.» More on that later.
The guys arrived on time, but were overall very negative about the wiring and the work that would be required. Our home is older and does need updating, including the electric paneling and whatnot. Hence, the reason I called them; but the attitude that this was «so much work» did not sit well with me. He also showed me a panel that needed to be replaced since it was burnt. After taking pictures and sending it to his whoever, he stood around tsk taking and had me wait for a while before giving me an estimate.
Finally, he came to the door to tell me that unfortunately this was deemed a service call so he does have to charge me for his drive and time. $ 186 for 45 minutes of me waiting around while he tsked tsked, took pictures, walked all around my house to look at everything. And no work was rendered. I cannot believe this company got 2 five star reviews, which misled me to believe I would be getting some honest work. I was very vocal about my upset, to which he said I could call to talk to the owner as he was a very good man. Hmmm…
I called another company to come give me a FREE estimate, and the bid was 30% cheaper than theirs. In addition, the subsequent company was able to explain to me what exactly had to be replaced and was honest about the hazard it posed.
I would suggest this company really take a look at its process and customer service. You may be really good at what you provide, but I will never know because your employees were rude! How about asking me if I’ve used you before? And possibly making me aware of the charge up front? It sounded to good to be true when «someone cancelled and we can be there this afternoon.»

I had two guys come on a Monday and look at my breaker box, my garbage disposal, and the dishwasher connection… though I have absolutely no idea what they were doing, it was done in a timely manner. From my original appointment set up to the house call, I was happy.
I’d call for their services again, absolutely.