Your Eyes Center

Great experience. Great People. Normal prices– and we had a deal, too. They are in the Shop N Bag shopping center near the Chinese restaurant. Picked up some yummy Chinese food afterwards :)

I went here for a routine exam. The doctor was fine and I believe she did a good and thorough exam. No complaints there. The problem came after that. I wanted some new frames so I decided to try on a few options. After picking out a few I liked, I found out that the least expensive pair was going to cost be about 250 $. The most expensive was about 400 $. I have a normal allowance from my insurance and a mild prescription. I realize these are not totally crazy prices, yet more expensive than some other chain locations. I wasn’t in desperate need of new glasses so I booked my next appointment and asked for my prescription. When it became clear that I wasn’t going to be making a purchase immediately the tone changed entirely. I was NOT given my prescription after asking for it three times. The reply was something like «well we really would appreciate your business and loyalty so we don’t just hand out prescriptions here.» Then another line essentially saying that if I couldn’t afford these prices then I shouldn’t have even come in. Seriously? Left such a bad taste in my mouth I left and took my business elsewhere. When I had first walked in I observed a young women being given a hard time about pricing as well. She was clearly unprepared to pay (yes, her own fault), but instead of given any payment options she was humiliated in front of everyone waiting by the tone of the front desk. The place is so small so that you can hear everything going on. I felt so bad for this girl. Regardless of the prices, the unprofessional nature of the second half of the appointment sealed the deal for me.