We live in an F house in North Richland so of course roots are an issue in our pipes. When we had a flood in our basement(who hasn’t in these houses) and called the drain surgeon. I was put off a little by the quote, but actually he was only a little more expensive than a few others and I had been given a glowing review of him. We called and he came out quickly and was very friendly and polite. He inspected things, tried to remove the clog, and we were so bad off that he had to go get some things and come back the next day but he didn’t even charge us extra even though he’d spent time with us already. He did an excellent job of clearing our pipes, and was fast and efficient. I was so pleased! Next time(and in sure there will be a next time) I will call him first! No question!