Big Q Car Service

I should’ve haven’t read all the reviews before I use them, the words car service you could ever deal with I was sending my mom to the doctor appointment and wanted to pay with a credit card the guy told me in the morning that’s fine with when I called to confirm around 430 the guys told me that they cannot except credit cards over the phone be aware of this beeswax

After a night out my fiancé called this cab service thinking it could be trusted to take me home safely from her house (me being a lilttle typsy), when the cab arrived (BLACK SUV/​DARK SKIN DRIVER) I passed my wallet to my fiancé to pay the cab! ($ 15 dollars as always) she put the rest of my money back in my wallet then put it in my front pocket and the driver saw that, while riding home i fell asleep then next thing i know the driver was waking me up with the worst attitude ever! He got out the car and came to my passenger seat and literally kick me out of the cab being really rude to me telling me he had to go home and that i had to get out of his car. After i go inside my house i as am taking all my stuff out my jacket i see that the pocket was open and only my wallet was there but there was no cash! He took from me $ 115! After I called the company to do a report and the only thing that the supervisor told me was that He blocked the guy from my address to pick me up i requested to talk with the driver in person but never got a reply its just so weird that the wallet was there but not the money if i would of dropped the wallet the money would of fallen with it but my wallet was fully empty and the driver didnt never gave the face to find the solution to the problem! Never using this service again!

I made a reservation the day before needed to have this car service arrive at 3:30 AM for a ride to the airport. While the driver called that he was ready and outside a few minutes early, when my husband and I arrived outside, the cab was nowhere to be found. When we called the driver back, he informed us that since we were five minutes late, he had left and taken another call. What kind of cab service will not wait 5 minutes for their customer, especially when luggage is involved?! Horrible service, will never be using again.

I will stick to using UBER as I should have.

I use this taxi service often since it’s near my house so it arrives very quickly everyone work works there is pretty friendly and have some good taste in music but I feel as if they could do better since some of the taxis tend to have no idea where there going and sometimes it causes my lateness to my dismay but the car service is usually on point with there arrival time and there stellar back seats

The actual car service is great but need to hire some friendly phone operators. This guy nearly hung up on me. Overall highly recommend to those bot bothered by poor customer service.

These guys made sure I got home OK when a creepy guy was following me down the street. Thank you!

Great car service if you enjoy paying an extra $ 5 – 10 comparing to other car services and being treated like crap after. Dispatcher didn’t want to hear it when I complained about his driver who tried to rip me off after he got lost going from ridgewood to Williamsburg. Regular trip I often take, no more than 15 min drive. In other words, not only ripoffs, unprofessional ripoffs at that. Your better off with Fenix, or Brothers

Don’t waste your time! I was right under the BQE and the guy drove in the wrong direction and went to the belt parkway which took an extra half hour for a 20 min trip. I got scared that we were going in the wrong direction and when I called the dispatcher he tried to argue that the other way was faster.

I want to give them a negative rating but the lowest is 1 star… I’ve had enough!!! I guess it’s in their script to say «We will be there in 5 minutes», I don’t think that had ever happened, try 15 – 30 minutes. I called them today & my last trip to JFK & bother times heir lazy ass cab driver couldn’t be courteous to get out the car & help or at least open the trunk. Talk about wanting a tip, work for it. Never using them again, I called to complain for last time 30 minute delay. They claim they can’t find my building, lol

I have never had a problem with them not showing up or being late. I am a bartender in the area and I call this company throughout the day for all my customers and myself when I leave, for years now. And i never had a problem. Most reliable friendly car service in this area.

This is my 3^rd time riding a cab. So here is my experience
The service was very efficient. My friends mother called the taxi around 12pm and they got there 12:05pm. That is extraordinary and great time coordination.
and here is where i gets extra special. My friend had a grandmother who was elderly. The cab driver was very patient and was in no rush. I been on a lot of cabs that they dont have no consideration, are very rude and have no consideration for others. Its all about the money that is it. Big Q car service is not like that. They actually care for the customers.
Finally when we got to bushwick brooklyn. The driver was very considerate that he literally went on the sidewalk jus tso the elderly nice lady could get on the sidewalk safely. So I could say that is very generous and the driver shows a great deal of concern.
so here is my conclusion.
The ride was very smooth from lefferts to bushwick, very safe
The car /​taxi was very well maintained and cleaned
customer service was awesome.
The taxi driver that I would reccomend is Jorge Gomez. He is the reason I wrote this review.
Muchas gracias

Take a look at my TIP FOR THIS PLACE!
Worst Cab Service ever, eva!
What I thought was a God Send ended being the devil. All I ask is for the dispatcher to be honest instead of trying to make money. Let me know that there’s no cars & give ME the option to decide if I want to wait OR not.
With that being said don’t waste your time calling this place. Theres way too many unsatisfactory reviews in regards to this place.
Please Unilocal,I beg of you to allow me to leave 0 stars for this place!!!

LOVE them! They arrive within 10 minutes of your call in beautiful, clean cars! They will always have my business!

Yesterday, was the first time I used this car service as it was recommended by a friend. I must say, it was the worse experience I have received dealing with any service company…
We called the dispatch around 8am to have a car at our home by 8:45am to go to La Guardia airport for an 11am flight. The cab did not show up to our home until 9:20am after calling the base 5 times and being told everytime that the car was «2 mins» away. The dispatcher, would pick the phone and once you say that you are still waiting on the car, he would yell «2 mins, 2 mins» and hang out. To make a LONG story, short we missed our flights and had to spend the entire day at the airport with our one year old daughter to get on another flight because they were all booked. My trip has been cancelled and we are no longer going on our trip…
I just wish that the dispatcher was honest, that the car would get to us in time. I could have made different agreements.

Like most things in life there are good and bad things about them. I use them quite often because they are quick to arrive and their prices are reasonable. The drivers are usually courteous, the cars clean and for the most part know where they are going. That said there is also room for improvement.
I do not want to be picked up by a driver that has a friend in the car with them, I do not want a driver who is talking on the cell phone the entire time I am in the car and please turn the latin music off or at least ask me if it is too loud. Last but not least when I call the base and ask for a driver that understands english because I do not speak spanish it would be nice if that is what I get.

I’ve had one experience with Big Q Car Service, and many experiences with a competitor (begins with a K). I’ve had a range of experiences with the Queens competitor who begins with a «K» (some straight out of a bad movie), but let’s just say «K’s Car Service» is overpriced and filled with attitude and I am done with them mostly because of their inflated prices. So, after reading many reviews of other car services, I recently called Big Q because people were saying their prices were very reasonable. I needed a round trip to see a new doctor. Both drivers were very professional, and drove safely. The vehicles were spotlessly CLEAN, this is very important to me.
The vehicles also seem relatively new, and perhaps are hybrids, which may allow Big Q to use less gas and then pass on this savings to their customers in the form of lower fares. If so, I applaud them for this, and it will also give them an edge over their competitors, ensure they gain valuable loyal repeat customers, and allow them to expand their fleet and grow their business, as long as the service remains of high quality.
On the return trip, it was rush hour, and the driver knew his way around and how to avoid some of the worst traffic, but this did not increase the price I was quoted when I first called for the round trip quote. The cost of the ride to the doctor was the same as the cost of the ride home, and the drivers did not deviate from the quote the dispatcher gave me, even though one of the drivers called the dispatcher to confirm the quote. Consistency between the quote given by the dispatcher, and the amount the driver charges is very important, and this was my experience.
Both drivers arrived on time (even a bit earlier than I expected) and did not seem rushed at all, in other words, they treated me like a human being, not just a job. They waited patiently for me to get out of the house, and out of the doctor’s building. After I was dropped off directly in front of the doctor’s building, the driver told me to call when my appointment was finished and to remain inside the building. I called from inside the doctor’s waiting room for the return trip and was again told to remain inside the building because the return driver would call me. The return driver called as soon as he arrived and waited patiently while I got on the elevator and came downstairs.
If the bad reviews here are the result of Big Q hiring bad drivers, then I hope they have replaced those drivers. A good driver will ALWAYS get a good tip from me! For my future reference, I called to find out what the cost of a trip from the eastern most part of northern Queens to Columbia-​Presbyterian medical center would be, in the future possible event that I don’t feel well enough to take the LIRR and deal with the subway in the summer heat. The dispatcher quoted $ 65.00 each way. I feel that is very reasonable, especially considering the excellent and extremely polite and professional service and very clean vehicles. They are a ²⁴⁄₇ operation.
Note: If you get a dispatcher with a strong accent that you cannot understand, just be polite and ask him to speak more slowly. I had to do this (just once), and he spoke very clear english.

very bad service! 1^st incident happen when a driver wanted to charge me $ 25 for a ride i was quated $ 20. then he gave me a cheap excuse and agree to be paid $ 20.
second incedent happend when in a rainy morning i took a car service from them and the driver asked me if i could just give him a minute. he took out his cell and call his daughter, minute later he back off and his daughter comes into the car and he tells her «you are lucky that the lady is going on the same direction so i can take you to school, thank her»!!, by now im speechless! why should i pay for a ride in which the driver takes his family? third and last incident also on a rainy day was when a driver picked me up at their lacation, about 5 to 10 minutes later he receives the call from the distpatcher to return cause he was supposed to pick up somebody alse and not me and that the car i was supposed to ride was waiting for me at their location, so he took me back and made me switch cars. i was goig to work and this non sense made me late for about 15 – 20 minutes. they have no respect for customers.

Quisqueya has always been my number one go to car service, but as of today I’m never calling them again! They have lost a great customer! I called them to drop me off at a friend’s house. About 10 minutes later, I realized I lost my keys or I left them in the cab. So I called quisqueya and I ask the dispatcher to trace what driver dropped me off, and to ask if he found a pair of keys. They told me he did and that the driver was going to drop them off soon. Okay great, no problem so far…
10 minutes later the driver shows up demanding me to pay $ 8 for making a second trip (mind you the base is located in 102^nd ST and Jamaica Ave and I was at Rockaway not that far)! I told him that was absurd and totally ridiculous. He claims that I agreed with the dispatcher’s terms of paying him $ 8 for the second trip, WHEN THE DISPATCHER NEVER TOLD ME SUCH A THING! I was not going to pay the same driver again if I just had paid him $ 10. I told him to just throw my keys in the trash (it’s cheaper for me to make a new set).
I don’t know what this guy’s problem was. I wish I would have taken a picture of his ID to upload it here. I hope they fire this guy! Horrible service!

Ride started off well. I called dispatch to get picked up. Quoted me 16.00 from 96^th and liberty. Driver came quickly, car was clean and pleasant. Got to airport and then we had a problem with price. I was quoted 16 by dispatch. Driver demanded 25. Was unprofessional. Refused to believe me. I called dispatch who confirmed 16 and driver still was angry. Running late for a flight so driver had me in a bad spot. Refused to give me a receipt. I wanted cops to handle it but needed to get flight. Driver swore at me. Not level of service expected from private car.
In addition, I gave the phone to the driver and he still wouldn’t listen to dispatch. If there’s a miscommunication between dispatch and the driver, don’t put it on the customer.