Pizza Hut

Working in the yard today so I thought pizza would be good for lunch. Called at 12:10 to place an order for delivery, the person said it would be 15 minutes. At 1:15 I called back to see where was the pizza it had not arrived. The person who took the order said that it was put in the carry out by mistake so It had been sitting for almost an hour. He said he was sorry and said he would remake the order and send it out ASAP. The pizza arrived and it was cold, the order had not been made over just delivered. The chocolate chip cookie was burned and not able to be eaten. Last time I will order from here. Bad service and food.

We have always had a great experience with the Pizza Hut in Richmond Hill. The pizza delivery has been on time and the orders have been accurate. Pizza has been fantastic! I would recommend. We are pretty regular customers too.

I don’t even want to give this Pizza Hut 1 star. They have consistently messed up our delivery orders. We recently ordered a large extra cheese pizza with a 2 liter of diet soda. The delivery was on time but the pizza was burnt. When we called to speak to the manager, she explained extra cheese always burns the pizza but she’d be happy to send out another pizza. I’m sorry but that is not an acceptable answer. A simple apology would have been sufficient and then send out a pizza that isn’t burnt. In addition to the burnt pizza, our soda was not delivered. In total, we waited over an hour. I’m sorry but when a pizza is burnt, it should be obvious. Stop delivering burnt pizzas! It’s a waste of our time and it makes this location look bad. Next time, we will order elsewhere.

I love Pizza Hut pizza– when they get my order right. Unfortunately 2 out of 3 times that has not been the case. Our first time ordering was online and we ordered 2 pizzas that took over an hour to be delivered. I ordered a ham pizza and added pineapple and a supreme pizza that comes with pepperoni, pork sausage, beef, mushrooms, red onions and green peppers, I can’t remember what the ingredient was, but I subbed one for another. When we finally received our pizzas (after several phone calls and we only live 2 – 3 miles away) we received cheese pizzas with only the substitutions and additions– so one pineapple pizza and one sausage pizza. I called Pizza Hut and was told we could either wait for new pizza to be delivered (it was 7 and we were starving) or we could accept $ 10 credit for each pizza, we elected the store credit.
The next time I ordered pizza they had no record of my $ 20 credit, but after much discussion I did get credit. One of our cheese pizza’s was burnt. I called the store and they did deliver a new cheese pizza, but they wanted the burnt one back (guess they needed proof? LOL).
I went back a 3^rd time because my daughter had a free pizza from school. Our order was correct and ready at the time promised. I did make sure to visually inspect our order before walking out of the store.