Puppy Land

My boyfriend was out of town so I was dog sitting his dog. There was one day I couldn’t watch him so the owner Andy agreed to take his dog for the day. This is a place where his dog comes on a regular basis. I dropped him off early (8:30) and told one of the workers Sebastian that I’d pick him up around 5. I also asked what he would do with the dog all day and he said he’d let him out at times to play with other dogs as well as being in the cage. I felt confident when I left. I called on my way there and asked if they could bathe him and he said yes. When I returned at approximately 5, I walked in and didn’t see anyone. So I walked out, rang the bell and a young guy (Harold) approximately 20 – 21 years old comes out. I said I’m here to pick up my boyfriends dog. He was in a cage, in a room with 2 big unleashed dogs walking around with a bunch of dog poop all over the floor. When he took his dog out, one of the bigger dogs pinned down «Chase» and went for his throat. I had to scream and push the bigger dog off. What if I wasn’t around? Chase could have been seriously injured. Harold went to retrieve his leash which was in another room and there I see a muzzled dog chained to a table! I guess Harold was in the middle of grooming this dog. He then picked up Chase to take him out of the room and when he went to put him down, I heard him whimper. He accidentally got Chase’s foot stuck in the pocket on his apron he had on. I said «his foot is stuck!!!’. I asked how much for the bath and he said «oh I forgot». Are you kidding me??? I just called less than an hour ago. He said I can do it now. I said I can’t stay here another minute and left. In closing, how does a place let this young guy all alone to try and take care of the store part, the grooming area and the cage area??? I was appalled at what I saw. And Harold seemed very uncomfortable around animals and unsure of how to handle them. I wouldn’t take him back there if it was free. Very unprofessional.

Easily the best place for puppy people! The people were so friendly and obviously think of every dog as family. Plus, they have a great deal with the veterinarian next door: two free checkups with more wonderful puppy people. I’m so happy to see such genuinely kind people working with my little girl.

The pet owner Andy is a sweetheart, he will take care of your puppy/​dog like his own ‚. I left my baby Julie there for a week while I was away and he really took excellent care of her, maintain her diet let me FaceTime her during the day to put my mind at ease… I wouldn’t feel comfortable taking her anywhere else for grooming and per boarding. Furthermore, the store is very clean and nice environment for the pets and beyond all the staff cares which is very rare.

I have been coming to this store for the last 3 years. I am always impressed with cleanliness of the store. The groomers are top notch. I would never trust anyone else with my dog. Highly recommend this store.
P. S. They also were super helpful with my flea dilemma over the summer.

I have been going to Puppyland in Richmond Hill for a couple of years now. I love them! They always do the greatest job giving my Morkie a wash & cut and the customer service from the employees and Andy the owner are awesome! A++

I have been to several groomers and by far this is the most professional one. The owners and employees are friendly and knowledgeable. I am guilty of not grooming my pet on a regular basis and yet they manage to make my knotted poodle groomed beautifully. They are clean and keep organized records of your pet, vaccinations and his/​her grooming needs, They are patient with your dogs and seem to really care about the well being of their animals. They have convenient hours and were able to groom my dog on Thanksgiving! In addition to be great groomers, I find them to be reasonably priced! The owner is passionate about his business and will continue to have mine!

I’ve been coming to Puppyland for my dog Jazzmin’s grooming for the past three years. The owner Andy is awesome, and his staff Shenese and B were so helpful today with squeezing me in and making my pervasively anxious dog feel relaxed/​comfortable. When Jazzmin came out after her bath she smelled amazing and most importantly, she was wearing the doggie smile. That alone is worth 5 stars! Thanks guys!

I have been taking my dog Buddy here for some time now. This place was referred to me by a friend. I have no complaints I love the service and the pricing is fair. Always go with the special because you save a few bucks. Andy the owner is the best. He has his two boxers in the back and they are as sweet as pie.

I LOVE PUPPLYLAND! So in back February 2013 I stopped in to take a look at the puppies; it was my first time ever coming into the store. I was dating my now husband at the time, and I FELL in LOVE with the cutest little chihuahua puppy. The staff was so sweet and helpful, and I got the feeling that they really care about their animals. I was sold ! I wanted the cutie, but my boyfriend talked some sense into me (we weren’t prepared for a dog at the moment). But I could not stop talking about the pup and Puppyland. To make a long story short, we came back a month later and I got my little love (his name is Winston!) and that was the beginning of our relationship with Puppyland. The owner was so friendly, knowledgeable, helpful and professional and really provided us with everything we needed as first time dog owners (most importantly the confidence that we could do it). We got a free exam for our pup at the animal hospital next door, he was healthy and happy. Since then, we have been repeat customers at Puppyland, stopping in for supplies, food for Winston, grooming, boarding, or just stopping in for advice or to chat. They do a wonderful job there! And we could always tell that Winston has been treated well. Ever since 2013 whenever we walk by Puppyland Winston pulls us into the store, he LOVES the owner and gets super happy when he sees him (he wags his tail, spins and jumps). Its like his second home. I am shocked by these negative reviews and don’t believe them. I have always had a positive experience at puupyland and we always receive good customer service. WE love this place and will continue to support!

We bought our wonderful puppy here 2 years ago, and the owner and staff at Puppy Land has treated us like a family. That is not something that can always be replicated. When we go away, we leave our dog and now our kitten for grooming and we always know that they are in good care. They handle our pets with love and care, and always go above and beyond when providing us with grooming or any goods. It’s truly nice to have someone who is willing to take care of your needs, and understand the needs of your pet (our dog LOVES the owner). Contrary to what I have read in these reviews, the owner is a wonderful person who understands the hard work it takes to care for people’s precious pets. When my wife and I go away, we have absolutely no worries about the care of our pets. I recommend Puppy Land for anyone who needs pet services, or grooming and supports the flexibility and extra care that they provide.

I’ve brought my little shihtzu here every 3 months for the last year and they have always take care of him like he is one their own. They have been the only groomers to actually be able to groom my little one without any complaints. I used to take him to Petsmart to get groomed but they complained he was too aggressive and asked that he not be brought back. The guys at Puppyland know how to deal with aggressive dogs and they do it with care. Their prices are awesome as well. I used to pay over $ 100 for grooming at a location that was an hour away from my house, These guys charge less than that and are located 15 minutes from my house. I only trust them with my little guy and I recommend them to all of my friends.

Iam still in SHOCK for what happened yesterday, I brought my dog for his 5’o clock appointment and I knew his hair was going to be completely shaved off due to the amount of knots he had. Although he’s been worse, the supposed «owner» who was also grooming him said he will have to use a 40 machine blade which could perhaps cut through his skin. Therefore, he was basically forcing me to sign a paper mentioning that I allow and will be responsible for any incidents. He also added saying or else he will not COMPLETE HIS JOB. And he didn’t. Because I initially requested to see what would have to be shaved off from my dog before I signed anything, and if I felt he needed to undergo through the blade he could proceed, well apparently that was a huge problem. Instead the groomer/“owner” with an attitude already and yelling takes out my dog from the room with ONLY his back shaved, he MISS HANDLED my dog and placed him on top of sale items. At this point I had no idea what had gotten into him, he was screaming at me his CUSTOMER, from the top of his lungs that he will NOT continue to shave him because I refused to sign which was a complete LIE, I requested to see him before he even had to go through the 40 machine blade. What kind of human, owner, and groomer are you, I left the store with just his back shaved while he couldn’t even stand himself and went out to smoke a cigarette. I come here to get my dog groomed, not for a free half way job. I had to take my dog somewhere else to finish the job, and they did not use the 40 machine blade. I will NEVER come back here again. Worse service I’ve EVER gotten and the OWNER IS COMPLETELY DISRESPECTFUL. I would have liked if he had said he’d try his best to shave it off without having to use that blade but NO. He has NO KNOWLEDGE about CUSTOMER SERVICE.
P.S: THEY ALWAYS CHANGE THEIR GROOMERS & it ISNT THE FIRST TIME I SEE THE STAFF TREAT PETS UNFAIRLY, THEY DO NOT HAVE PATIENCE.

Since I’m forced to give a star rating otherwise it would be a –10 star rate. Unfortunately this was the 3^rd and definitely last time we’ve been to puppy land this by far has been the worst experience. The «owner» and groomers there are the MOST unprofessional I’ve seen yet. They are not pet friendly, no patience apparently. I have no clue why he even owns a petshop. While my dog was inside I was looking through a window and I noticed they were making some kind of joke about my dog to each other. Then dude aka the «owner» got real sensitive and over reacted, came out started an argument and raised his voice over a simple request we made before signing a paper that stated he wouldn’t be responsible for anything that happened to my dog while using a 40 razor machine (which in my knowledge could cut through the skin if not used correctly) and came out holding my dog like a rag doll saying he wasn’t going to finish him anymore because we refused to sign the paper then went ahead and put my dog on top of some boxes and god knows what would’ve went down if my dog fell from there. Thankfully we found a place near that was able to finish the job and claimed they get alot of customers from puppy land always complaining about the owners attitude. WORST SERVICE EVER IF YOU LOVE YOUR PET DO NOT COME HERE. 100% UNPROFESSIONAL.

Negative 5 stars, Unilocal forces you to give a star rating.
Never knew a «Dog» could own a business. I went in to look at the puppy’s and buy one as a late gift for my younger cousin. There were two larger dogs roaming around without being leashed, I do love dogs and came with the intention on purchasing one. The dogs saw us and started sniffing us and not leaving us alone or free to look. I asked if the dogs could be told to leave us alone and the Largest Dog aka owner went in. He started saying in broken English «why ju come he if ju don’t like dogs»? I looked at my friend to find out why he went in. Long story shortened if you want to be disrespected and sniffed up while you spend your hard earned money Puppyland land is waiting for you in their overstuffed dingy location.

Took my puppy there for a second time and didn’t have the same experience. Won’t be taking my dog there again.

UPDATE: So for an early Christmas gift my parents kinda surprised me with a puppy. My parents got my puppy at Puppyland, (personally I would of adopted but like I said it was a gift from my parents). Anyway the people here were really nice and offered my parents a 5 month old yorkie for a some what low price, and my parents asked about another yorkie which was wayy more. They said only that one puppy would be cheaper even though both were the same age, gender, and breed. We figured something was wrong with that one. So anyway my parents got me the other puppy (the more expensive one) and bought all his supplies and they even have us a free toy and treats. The man at Puppyland said he got all his shots and vet care. They also gave us a free check up at Lefferts Animal Hospital.
We took our new puppy home and fell in love with him. I trained him to sit and he was doing well with potty training. Two weeks later we brought him to the vet for his free check up. The vet said he only had his rabies shot, which was funny cause Puppyland said they had ALL his shots. But we paid for some other shots the vet recommend with our money (which we didnt mind). The vet also told us to bring his poop in a container to make sure he was healthy. So the next morning I did exactly that and brought his poop in. The vet later called with the results of his poop test. The vet said he had INTESTINAL PARASITES! I got really scared but the vet said it was easily treatable and we bought the medications for him (which again we didnt mind). Right now my puppy is still taking his medications and will return to the vet to make sure everything is okay. But the point is when Puppyland still had Mickey they barely took him to the vet and he had parasites the whole time!
Other than the parasite and the «only one shot thing» Mickey is pretty happy and healthy (besides for parasites). He’s playing and doing everything a puppy should! I’m happy with my puppy but wished Puppyland would of taken Mickey to the vet more and he wouldn’t of had parasites. I would recommend them ONLY IF you checked
and ABSOLUTELY can’t find the breed, age, and distance you want. So check
first then you could visit this place.

This place has the absolute worse groomers and is extremely unprofessional. Took my malti-​pooh puppy to have him groomed. First they mishandled him. Then the groomer who must have been a first timer shaved him with such little regard. The haircut was visibly uneven. Its as if the groomer put blindfolds on and went to town on my dog. As for professionalism, that was absent as well. The owner was yelling at his staff and carrying on while in full view of paying customers. Very inappropriate. If you were planning on taking your animal here, please do yourselves a favor and DON’T!!!