Arby’s

Chicken was pittiful and small broccoli and cheese was a soup instead of being steamed. Flies everywhere. Will not return.

This establishment is getting 1 star because I know this is not like them at all, and I’ll never eat here again if I can help it.
First of all, my family came inside for a sit down meal. No other customers were there yet, and it was fairly close to the usual lunch hour on a Sunday. We ordered our food; nothing complicated for a family of five, but we waited over 45 minutes before the cashier FINALLY approached us with an explanation.
Apparently our order never got entered in the system so we sat waiting for nothing. Then when they realized the error, they tried to get the order done but it was being held back due to my father’s sandwich. That made NO sense. Why not bring out everyone else’s food while we continue to wait for my father’s order? I hate to be blunt, but that girl was not the brightest in resolving this issue. Our suggestion seemed to stupify her.
Needless to say, we waited another 10 minutes then waalah.
When the food arrived, the curly fries were cold, and my sandwich was the most pathetically prepared chicken sandwich in the history of Arby’s! Two bites in and I threw the dang thing away. It was cold, overcooked, dry, and stiff. The bread was smashed and sad to look at. It seemed like it was left over from the previous night or something — most horrid piece of food I’ve ever eaten. Didn’t want to waste anymore time or money on anything else since everyone lucked out with semi-​decent food except me; not to mention if they couldn’t get it right with no one there then I don’t trust them to get it right with the lunch crowd arriving from church.
This is a shame because I’ve been here a couple times before with my mother for lunch and my boyfriend for dinner. How in the world it turned this sour and stupid so fast is beyond me. I believe in bad days but good God! Never again! I’d rather take my funds to the one in Colonial Heights.
Word of advice if anyone is reading this from that store: check the freaking order, double check the freaking food, and for God’s sake communicate with your customers!

Arby’s never disappoints. First off, they have those yummy zucchini muffins. Second, all the food tastes great. The new Steak Fajita Flatbread is delicious! I had the fiery one, which has quite a quick to it. For $ 5, you get a filling sandwich. The cost of going to Arby’s can be higher than other fast food joints, but you do get a fresher taste. I also get some coupons in the mail, which is an added bonus. Customer service here is always great, even when you have to wait in the drive thru for several minutes.

FYI guys, YOUR company does not make chicken, bacon and Swiss sandwiches with mayonnaise, lettuce and tomato. Also helps if the sandwich is slightly warmer than room temperature.

Wow! This place is bizarre in a really good way. We were driving back to South Carolina from DC and took the exit that this Arby’s is advertised on. It should be noted that this Arby’s is actually quite a ways off the highway, which while it initially annoyed us, the quality of the restaurant quickly made up for it.
The restaurant has retained all their old signs and decorations which is really neat, and the entire place is very clean and put together. The servers are extremely pleasant and not at all what you would expect from a fast food restaurant.
All the meats are gmo and antibiotic free, and they even have full chickens roasting on the counter. Their menu included things such as turkey avacado wrap, and while they don’t have everything a normal Arby’s does, the quality of what they do have more than makes up for it. If you’re traveling through the area you have to come here. I don’t even like Arby’s or fast food and i liked this place.

This is the best Arby’s I’ve ever been to. I rarely do reviews of fast food restaurants but I had to give this Arby’s location five stars. I had not been to an Arby’s in years prior to visiting this location on the way back home from Washington, DC, I was pleasantly surprised at how nice the Arby’s was. I assume this is a brand new location or one that has recently been remodeled.
The staff was extremely nice and considerate, the food was great and the location was very clean. The experience was so great that I will make it a point to stop at this particular Arby’s the next time I am in Washington, DC and traveling back home. If you are on I-​95 going south and you want chicken, stop at this Arbys.

This is NOT your typical run-​of-​the-​mill Arby’s. The particular store is more of a del. On this visit I went through the drive-​thru. Service was great and the food was even better. When attendant took my payment (debit card) he thanked me by name (Mr. Smith) as if it was his pleasure to serve me. I had double turkey burger with mayo, mustard, red onions, tomatoes, my sandwich was made perfectly to order. i Ask for fresh curly fries, they were made fresh to the order. Now this place is a little on the expensive side but you get some really good food. Looking forward to my next visit.

Possibly the best fast food restaurant that I have ever been to. Waiters come out to deliver the food, the floor is carpeted yet clean, and there is a transparent rotisserie grill on the counter. The food is typical Arby’s fare, but the atmosphere here is what really sells the place.

This is the best Arby’s ever. They have their own menu items and use grass fed local beef! Amazing service. Wish they made me like this in North Carolina

This isn’t just another Arby’s; it’s like a hometown café! I spent 5 weeks working in Richmond during the summer of 2011 and ate here many times after discovering their unique menu. Fast forward to today when I had the chance to pass through town during a beach road trip and stop for a reminder of how delicious their food is. It did not disappoint!
First thing you’ll notice walking in is how busy their dining area is – even the locals know how special this place is! There are no menu boards behind the registers; pick up the card stock menus while you wait in line (which moves quite quickly!) What makes this and other Richmond Arby’s stand out is the menu selection. Unlike regular Arby’s in the franchise, you have the option of turkey sandwiches, rotisserie chicken and fresh vegetable sides in addition to the roast beef sandwiches (grass-​fed) and curly fries.
True to old habit, I ordered a plate of ½ dark rotisserie chicken which came with 2 legs and 2 thighs and a side of broccoli and a side of corn. The cashier who took my order was a sweet grandma-​like lady who called me sweetie and made me feel like I made a great decision in my food choice.
Every chicken plate come with the best zucchini bread muffin you’ve ever had, yum! Too bad these menu items aren’t standard in all Arby’s across the board.

(07/​31/​2011) 5-​stars (when compared to it’s fast-​food counterparts). Wow, this is the fanciest Arby’s ever! Have never seen one quite like this. If we have to eat fast food on the road, we usually go for the Arby’s. This one (and apparently 18 others in the metro Richmond area, owned by The Restaurant Company) have modernized the experience and added all sorts of fresh items to the menu (salads, paninis, smoothies) and a variety of healthier (and tasty looking) turkey options (turkey tenders, deli sandwiches, platters), as well as rotisserie chicken and seasonal, fresh vegetables. The place even looks like a full-​service restaurant. The standard Beef ‘n’ Cheddar and my Angus Three Cheese and Bacon both had what looked like real roast beef (rather than the pressed/​processed beef product slices we got at our last Arby’s outing). The peppercorn ranch dressing on the panini was pretty rich, peppery and tangy; nice complement to the sandwich overall. It’s still fast-​food after all, but we give it an «A+» for effort.

Arby’s finally changed their menu! In fact the big menu board up high over the back of the counter is gone. It always took forever to find what you wanted and you couldn’t see one end from the other end of the counter. There are now small menus in front of each register.
Went in the other day after about a year — they were just way too expensive for the quick lunch away from work. They’re still a little high in price. The quality of food is always good but I just can’t justify the price for what I’m getting. For just about the same price, you can hit an Applebees or O’Charley’s — unless you just gotta have roast beef!

I always get great service here. No issues with the food it is just what you would want from an Arby’s and is always consistent.
Update: They have started doing family dinners now and I think they are a great value. You get either Roast Beef, Sliced Turkey or Rotisserie Chicken, with 4 rolls/​buns and 4 sides. They are only $ 14.99 which is a pretty good deal but then they have specials on Monday/​Tuesday/​Wednesday where you get one of them for $ 9.99
I think those are great deals, so I’ll pick one up to take home every once in a while for the family. Great stuff!