Crate & Barrel

Just a thought for the employees… How about not bashing other customers you have interaction with while in front of other customers. Yeah, some people may not be the smartest when it comes to furniture shopping, but it’s absolutely rude and unprofessional especially doing it on a busy weekend. Also. The escalator squeaks… Badly.

I bought bedding from the Short Pump Crate and Barrel on August second. The pillow shams were not in stock, so they were ordered for me. I was told that they should be there in 7 – 10 days. I called on day 10, and was told that they were back ordered, but they should be there in another 7 – 10 days. Around the 20^th, I called the store again and was told that they were having problems in their warehouses with a new system, but they should be there by the end of the month. I went on a two-​week vacation, expecting them to be there when I returned. Nothing. I called again. I was told that they were in stock, but others were in front of me. They had no idea when they would be sent. Also, I was then informed that only one pillow sham had been ordered for me. (Who buys a king bedding set with only one king sham?) They would need another $ 50 for me to get both, whenever that might be. After much discussion with an assistant manager, she found them in the Edina, Minnesota store, and said she would have them sent to me. The Edina store would call by the end of the day to give me the tracking number. Nothing. I finally went into the store and spoke to the assistant manager (after asking for the general manager and being told he/​she was there … Didn’t come out to talk to me. Sent the assistant again.) I finally got the tracking number and the pillow shams arrived 59 days after they were first ordered. My biggest problem is that no one ever bothered to contact me regarding my lost order. I had to make each contact. They have lost a good customer. I have other options.
UPDATE: After reading this review, the manager of the Short Pump C & B called me to apologize. She had been in the dark about the entire incident. She also sent me a $ 50 gift card (which paid for my second sham). This will go a long way toward getting me to try the store again. Nice job C & B!

I love C&B. Simple as that.
Crate and Barrel has been a favorite since I graduated college and realized I was in need of housewares that weren’t stamped with Greek logos or girlier than girly. Yes, I’m admitting that I had a room covered in pink before I knew better. But once I entered the «real world» (no, not the show, thank you very much), I became a bit wiser and discovered this incredible store. Now, Crate and Barrel is my go-​to for affordable dishes and home décor. And I drool over some of the less affordable furniture.
From wine glasses to vases, candles to kitchen tools, my house is happier because of C&B. Sometimes I even look to the store purely for design inspiration.
I can’t visit Short Pump without popping in for a quick look at the newest C&B collections. And since the past few years have been filled with friends getting engaged and registering for gifts at this homeowner’s haven, I’ve completely embraced the «one for you, one for me» mentality when shopping. That’s normal, right?

I love going to Crate and Barrel! They have a wonderful selection for cooking ware and a staff that is willing to help you find what you need. Everytime I come here, I feel like I want to buy a bunch of appliances and cooking ware and start cooking a huge meal once I get home! Such a great atmosphere in this place! The furniture section is great as well. This particular location has two floors. Most of the cooking appliances and such are on the first floor, and most of the furniture is located on the second floor. Staff is very friendly. This is the only location in the Richmond and is definitely worth a visit! A lot of people came here during Black Friday weekend. They also sell these vanilla covered pretzels. They were giving out free samples when I went. They’re so good! Highly recommend those pretzels!

I love Crate and Barrel! Unfortunately, we don’t have one in Hampton Roads, so I guess I’m forced to go elsewhere for my kitchen goods fix and furniture eye candy. Richmond is close enough, so I guess Short Pump has become my new best friend.
I was in Richmond a month or so ago, so I had to hit Crate and Barrel. I ended up purchasing four items — two were boxes of simple bamboo skewers, but the other two were some super clip closure-​type jars. I’m planning some Cranberry Apple Compote for Thanksgiving — one to keep and one to give and this jar looked like a fantastic way to both gift and display.
I picked up my items quickly, but had to check out all the furniture on my wishlist. At the top of the list was a desk made from recycled timbers; it was rustic yet totally functionally. I ‘m still dreaming about that desk. Maybe Santa will leave it under the tree.
If you love Williams-​Sonoma, you’ll love Crate and Barrel even more — all the kitchen stuff plus home furnishings.

Love this store… Love the contemporary setup. Makes me want to decorate my house just walking through there…

I love Crate and Barrel. And I love them even more after the way they handled an issue I recently had. I bought a footed cake plate/​dome and LOVED the way it looked. I didn’t love the way it performed, however. My cakes were breaking in two! Or four! The plate part had a hump in the center of it where the base is attached, and for awhile, I thought it was me. Was I baking wrong? I finally realized I had a bad product, which was disappointing considering how expensive it was! Then it dawned on me that I might have a defective product.
I called customer service for housewares and told Jennifer about my dilemma. She told me to come right in with my defective product and switch it out for a new one. What, with no box? No receipt? Yep! I told her if I had problems with whomever I dealt with at the counter, I would ask to speak with her directly. She assured me it would be okay. And it was. And it was clear that Jennifer communicated with her entire staff about the situation, because everyone knew about it and was expecting me. They showed me the new one (sans hump in the middle), and sent me on my way with a smile on my face.
Yay! When you get this level of service, sometimes paying so much for a product doesn’t feel so bad.

When I moved to Richmond, words can’t describe how excited I was when I found out I would be close to a Crate & Barrel. I have heard too many great things about the store, and lucky for me, my previous employer gave me a gift card here when I left. Of course I had to visit the store immediately!
C&B is located right in the heart of Short Pump Town Center and it occupies two levels. The store is very bright and well-​organized, offering everything from furniture, to home décor, to kitchen and bathroom essentials, all in very modern and classy tastes. I would say the prices are definitely on the higher end, but a few accessories I found in my price range — ceramic bowls, pot holder/​oven mitt, place mats and a butter dish. The furniture is absolutely stunning and will make you cringe when you peek at the price tag… but a girl can dream right?! I recommend Crate and Barrel to get great home accessories for yourself or someone special.