Diamond Doghouse

I took my dog here a few times about a year ago and my dog was always alive when I picked him up. That’s about the best I can say. I found a new place that actually cared for the dogs, but I was forced to use diamond dog house when my boarder was full over the weekend. I picked my dog up and he was running a fever, excessively panting, lethargic, and had thick salvia. Wouldn’t even eat the treat offered to him as we were leaving. I knew right away he had been outside in the 95 degree heat for far too long playing. I was terrified. He’s doing better, thankfully, but how can you not pay attention that that kind of thing? Needless to say I will never bring my dog here again. And you shouldn’t either.

I have referred numerous people to Diamond Dog House in the past. I have never so much as gotten a thank you, we appreciate your referrals, etc. Then one day, after my dog only having been there for 30 min., they called for me to pick him up! Said he was aggressive. No one can believe that one. Eli has never had a problem anywhere else. Now, I take him to a place that he loves, they love him and they give you a $ 5 credit each time you refer someone. (Dog Services) Nice to be appreciated !!! Nice place where they limit the number of dogs each day! And there, someone is w/​the dogs 24 hrs a day … Safety !!!
I won’t do business with Diamond Doghouse again.

Shame on Diamond Dog House. The pit bull breed restriction in place is an excuse for the owner to keep a less-​than-​watchful eye on the dogs in her care. The woman I spoke to said that they’ve had «incidents» with pit bulls in the past (funny, because there’s no such thing as a pit bull «breed» — it’s a catch-​all term for block-​headed dogs). It sounds like attacks have happened at her facility in the past, meaning someone was not minding the store.
I hope she’ll consider that the Journal of the American Veterinary Medical Association published a study in 2013 looking at the factors at play in fatal dog attacks. Studying 256 dog bite fatalities from 2000 – 2009, the contributing factors were found to include the **failure of an able-​bodied person to intervene in the attack** and the **dog being abused by its owner.** Breed is NOT a determining factor. My dog is a AKA Canine Good Citizen certified and boards regularly at open-​kennel environments with no issue. My Chihuahua, on the other hand, cannot board because he’s aggressive. Given this woman’s shaky grasp on the basics of dog behavior, I’m happy to have learned the hard way that DDH is not an acceptable day care facility. Boarder beware.

This place is fantastic. My 9 month old puppy has been going here every week since he was old enough. The customer service is fantastic and they care about doing things the right way. They clearly care a lot about the dogs there and all the staff knows Jackson and greet him by name. My boy had a great time every time he is there and he always comes home tired and happy. I can’t say enough good things about Diamond Doghouse

Owner does not take any pit mixes — you would think that a dedicated dog boarder would not discriminate against an entire breed and offer to do a trial period instead of playing into the ignorance about «aggressive» style breeds. There are not bad dogs, there are bad owners — but apparently there are also bad dog boarders.

Poor communication, customer service is horrible. Leadership fails to provide appropriate guidance to staff. Do not recommend this place for your family pets.

Great doggy daycare and fairly priced. I bring my dog here every weekday mainly because she can not be trusted in the house on her own all day and it is obviously not appropriate to leave her in the crate for that amount of time.
She loves going there. The staff are friendly and take good care of her. It also allows her to socialize with other dogs and burn off all of that energy. They have a Facebook page where they post pics each day of the dogs.
They do offer VCU discount.

Customer service is a dying art, so when one encounters exceptional customer service, it’s hard to forget and you definitely go back. I have had the best customer service I’ve had just about anywhere at Diamond Doghouse.
About 6 months ago, I called up Diamond Doghouse and spoke to the owner, Dodie. I explained that I was about to have spinal fusion surgery on my neck and needed to board my dog for a few weeks. I told her my dog’s name and we chatted for about 10 minutes. I felt really good about leaving my dog with them so she stayed for about 2 weeks.
When I dropped Maddie off, I didn’t see or talk to Dodie again for five months when I called up to make an appointment to have Maddie stay for 5 days while I was traveling for work. When I told her my name, she says, «Oh yes, hi Mr. Lewis. How’s Maddie? And how’s your neck?». AMAZING! She remembered me, my dog, and that I had surgery all from one conversation 5 months ago. I was, needless to say, blown away.
Well, about 3 days ago, I’m walking down the street in the Fan, and hear someone yell, «HI MADDIE!». I look up to see Dodie leaning out of her car window smiling.
It always makes you feel good to know someone has actually listened to you. It makes you feel valued. It makes you feel like your business is valued. And most importantly, it makes me feel like my dog is being valued and taken care of while I’m away.