Extra Space Storage

I was really pleased with Andre and Christine and their storage units. Everything is first class, and these are people you want to do business with. I would not hesitate to recommend the facility, or the owners in any way. Thanks for a great experience!

Andre and Christine are great. Helpful and efficient. Prices are better than other places and they have a free truck. The facility is clean and well cared for. The only issue is that the train sometimes prevents you from entering or leaving. Some of the trains are very long and slow, keeping you waiting up to 10 minutes. Otherwise, you really can’t beat this place.

Such a great experience renting at the Extra Space Storage in Richmond. Andre and Christine are extremely friendly, proffessional, and accommodating. Would highly recommend this facility for your storage needs!

Renters BEWARE! They will do everything they can to get you in; Give you a grand tour of the property, offer the use of their box truck, and even a great First Month Discount. Once you’re in, it’s different story. The «know-​it-​all» attitude reveals itself with the 2 managers on duty (Husband and Wife duo). Rates increased for us more than 25% in the 4 months we were there. They forced their insurance on you, which other companies offer the option to use their insurance if you don’t have your own. My First month rate with insurance was $ 139 (online special without insurance was $ 115) then second month rose to $ 159? Then come to find out «The median price for the area was $ 199/​mo for a 10×10 drive up unit» according to the manager. Which is why I left because my new rate for my next month was gonna be adjusted to $ 179! Talk about getting raped. If you know your storing needs won’t be long term, like just for 1 – 2 months then us them, otherwise, make the travel 5 miles down the road and choose a more functional operation. Also be careful and watch out for the trains crossing too.

We stored an absolute ton of stuff in two giant units when we sold our house in 2007. Over the years, we consolidated into one giant unit and then into a smaller one. Finally found new homes for all our stored stuff this year and closed the unit down. I felt a little misty eyed knowing this was the last time I’d be making the drive up to Richmond and chatting with Andre and Christine. What a wonderful couple! True professionals and all-​around nice people. Each time we changed units they made everything as fast and easy as possible. The pricing is very reasonable and the facility is as clean and bright and secure as can be. I highly recommend this place to anyone who needs some extra space!

Andre and Chris have run this facility since they opened it in January 2000, and it’s clear they take pride in maintaining a top-​condition facility.
It’s secure (units are individually alarmed — and tied to your personal PIN code), convenient (our «interior» unit is only about 15 feet from the car), and very reasonably priced. We prepaid a year to lock in the introductory rate, which also got us an extra month free.
I’m confident our stuff is in good hands.

There are several other storage facilities in the area but Extra Space Storage in Richmond got my business. I was looking for a place to store some random items and a vehicle.
Go in and talk to Andre. He will take care of you. He had the best pricing and the facility is safe, clean and easy to get to.

Very secure (units have individual alarm systems) with excellent management. However, if you get an introductory rate (or maybe always?), they will up your rent after five months.

I rented a storage unit here for 2 ½ years. In that time, I had many interactions with Chris and Andre, who manage the facility (back in the days when it was All Aboard). they are the best-​very knowledgeable, very courteous and always professional no matter how trivial the issue. The facility is well-​kept, safe and I never had to worry about my stuff being stored there. If you want to keep your belongings safe and know that it’s being watched over and taken care of like you would contact Chris or Andre.

The couple that runs it is knowledgeable about their product and super to deal with on getting into the unit or set up or moving out. I went in to get my unit at another location in California. They got the paperwork done and that wasn’t so easy and secured my unit for November in another county. Stay away from Public Storage! The people that run their facilities are not knowledgeable or helpful and most at locations didn’t speak English. I don’t know the top 5 languages spoken in America just olé’ English.