General Auto & Tire

Been going here for 3 years now and have had fantastic service every single time I’ve taken my car in. They are reasonably priced and tell you exactly what they would recommend if it was their personal car. My brother went her for 6 years before I did and had the same great experience. I would highly recommend General Auto to anybody looking for an honest garage in Richmond.

Good QUALITY work by honest people. My uncle introduced me to the guys there and I’ve been going there since and have never been disappointed. Good, honest mechanics are hard to find! Phil S

Love these guys! Been going to them for 10 years now!

There is no better Auto maintenance and repair place in Richmond! Possibly in the world! These folks are honest, personable, kind, fair and friendly. I really don’t want anyone else touching my car. It’s great to have that sense of trust as I know nothing about cars. They just turned an unexpected dead battery into a fantastic day! All the things Matt W. said in his review are true of my experience as well.

This business use to be good when the Father ran the business, they use to be honest, now it all for your money, i recently had a vehicle repaired there and they took one broke part off, put another broke part on, and claimed it was new part, another mechanic from another shop checked behind them and then brought it to there attention and John the mechanic at General Tire got angry and was ready to fight. He also told the other mechanic he could have just fix the problem instead of bring it back to him. John got paid for the job, that was not done.

I have been going to General Auto and Tire since I first started driving five years ago. My parents have been going here longer than that. The simple reason that I keep coming back is the people.
1) They are honest
2) They do really, really good and thorough work
3) They are friendly, and respectful
4) They are expedient
5) The same people stick around
Unlike many chain locations and other independent mechanics, the staff at General Tire actually care about their customers and don’t try to gouge you when it comes to prices or work. Chris (the owner) always remembers me when I come in, and asks about my parents and siblings. Every time, I see the same mechanics working — which is comforting to know that the same people are touching your car, and they keep track of when you need various maintenance performed.
They also keep you informed of what is going on with your car. Once, I was told that I would need to get new engine fluid (or something, I can’t remember the details), but that I could wait until the next oil change. There was no pressure whatsoever, just a friendly reminder. I decided to just have them take care of it then since I had the time.
I have always recommended them to my friends and they are perfect for anyone that needs a great mechanic who will respect you and your car. They definitely deserve all five stars!