Macy’s

This review is for Macy’s dot com. Bought product at 50% off. Received merchandise broken. Customer Service Rep said they were out of stock and could not reorder for me AND gave me no alternative or help on how to go about keeping my 50% off deal. Remember, if Macy’s had packed the item correctly, I would have the item in one piece, not 8 broken pieces. So, the $ 300 item I paid $ 150 for is broken and as far as Macy’s is concerned — tough sh*t — no reorder — no back order — no 50% off coupon — no nothing! I will never shop at Macy’s again — they don’t give a rip about customer service. FU Macy’s! I am taking my business to Dillard’s.

Recently in the world of department stores and customer service has gone down hill. The workers of this Macy’s truly know how to make a customer happy. My girlfriend and I came in this past week looking for some Fiesta items and after not being able to find what we were looking for, we were approached by a sales associate Rhonda who was there to help. Not only did Rhonda help us get what we needed, she was pleasant and very thoughtful. It is hard to find good help in stores but Rhonda but forth an effort like no other!

This is your standard Macy’s department store. Everything is highly priced, worth it or not. Racks upon racks of the same, one if a kind shirts.
They carry almost every large expensive brand you can think of, even those brands that were at one time relevant but trying desperately to keep holding on to what once was.
They have an entire row of purses on sale, and not one that I saw was under $ 100. Pictures below.
Large shoe section, in the back left is sale shoes for women. $ 40 and over about sums it up.
They have quite a few make up counters and jewelry counters.
I was in this store for about 45 minutes and was walked by, and glanced at by many numerous people working here, but was never at any point asked if I needed help.

This Macy’s is my second go-​to Macy’s in the Richmond area. The staff here is friendly and helpful. I will always remember this Macy’s because this is the very location where I bought my girlfriend a promise ring. David, the guy who worked at the Jewelry department, helped us out during that time when we were trying to find out which ring would be great. He was amazing! He kept us up to date on everything and made the process so easy for us. Plus, I got a great deal on the ring! So happy for that!
This Macy’s is only one floor, so it’s a bit smaller than other locations. During the holiday shopping season, I feel that it is really crowded here. Sometimes they would be overstocked with some items in the perfume department near the men’s section and it would just be hard to walk around that area, especially with people coming in the opposite direction. Since this is a smaller Macy’s, their selection is limited. Above all else, this is definitely a great place to shop at.

One of the sad realities of the modern day department store is one for all, all for one look where similarities abound. It’s not until you look at brands that you sense the quality of the merchant. Macy’s ranks firmly planted in the middle of the stores in today’s market place. This particular store seems a bit undersized in comparison to others bearing its name. They also purchase for the market, which means that while they host many household names, they are generally missing ones you might find in other markets. If you have one of their credit cards, you can often bring the price down below what you will find elsewhere, otherwise, their items do appear to be overpriced. If it weren’t for convenience and the card, we would most likely would go elsewhere, but with these two factors, it is the place where we head for clothing and periodically other items.