Menards

Love this place! We are here often for lighting, building materials, appliances, furniture and whatever else. They’ve got the nicest people and the best selection. Prices are pretty great, too.
We just started a new project; vinyl siding and let me tell you, Matt P. in «building materials» was a huge help! Very nice, knowledgeable and helpful. We now feel confident that we’ve got the right materials for the job.
We’ll be back, as always!

Menards is an odd store for home improvement, especially in Richmond. It’s rather small for such a big store. Yes, that doesn’t make sense, until you look at their store in Muncie and realize how much the Richmond store doesn’t have.
They have some good deals but you have to watch carefully what they’re selling. e.g., they sell countertops for kitchens and bathrooms and were cheaper on my kitchen countertop than other places in town, but it still needed some assembly when it was retrieved at the store.
They’re quite inexpensive on compact fluorescent (CFL) light bulbs, especially the daylight types.
I’ve had good luck with the Mastercraft exterior doors I bought there, despite my uncle’s (a contractor) reservations about them.
The only thing that really bothers me is the way that they treated the Veteran’s discount. My mum (a veteran and spouse of a veteran) and I went to the service desk about the lack of a discount on something she bought that day, during the July 4^th weekend. The person who talked to us was rather rude and said that Lowe’s wouldn’t give him a discount on sale or clearance items, so why would Menards do it? We had just come from Lowe’s on got discounts on the sale and clearance items we bought there.
When I wrote the company, they sent me what amounted to a form letter saying that they were, of course, concerned and they would look into the matter promptly.
The staff at the store can be incredibly helpful, until you really need them and then, you have to search forever, it seems.
One more thing: the mail-​in rebates end up in credits that you can spend at the store. I don’t recall any ever involving real cash.

Those three stars are for the cleanliness of the store and the great price I got on a schoolhouse pendant light that seems to cost twice as much everywhere else.
Menards gets zero stars, however, for its customer service. Three employees leaned against a display and yakked for a good fifteen minutes while there were several customers milling around the lighting department, myself included, in obvious need of some assistance. Yes, I suppose I could have gone up and asked one of them for help, but customers don’t have to pull me away from my personal conversations at my job to ask me to wait on them.
I’ll be back, but only when I know I won’t need any customer service.