Miles Auto Service Inc.

After taking my 2003 Nissan Pathfinder to two other shops that were unable to repair my vehicle properly I finally found Miles Auto. Miles never gave up and fixed the problem in the drive line correctly and economically the first time. They even went the extra mile to source the needed part from 50 miles outside Richmond. It’s that kind of professionalism that creates loyal customers.

I was recommended to Miles Auto Service by two of my car specialists (Doug @ Auto Air and Richard @ Vonderlehr Tire, who both spoke highly of the honesty and reputation) to have my brakes basically reworked, pads replaced and drums turned on my 99 Durango. I conducted my own research online as well and decided to drop it off. It was an all day job and when finished my brakes felt brand new. I put over 280 miles on it over the next five days and it has remained «like-​new».
Cost was high (just under $ 500), but not unexpected at all and. I was called several times during the day to keep me informed of the issues they were seeing. This is important because I was given the option to continue or stop. This was the kind of service that I have come to expect from the honest shops that I use, which is important when owning an older model vehicle that needs TLC.
I am very happy with this shop and am going back for a fuel pump replacement next.
The location is easy to get to and Enterprise Rental is 5 minutes away.

Visited Miles for the first time about a year ago for a flat tire. Been back 3 or 4 times since and they are always polite, prompt and knowledgeable. Most importantly I’ve never left feeling confused or scammed. They had me up and running again in 10 minutes this morning. I’ll keep going back.

I have been going to Miles for about three years with three cars. It never ceases to amaze me how much auto repair can cost and how complicated it has become since i was a teenager fixing my own car. Hence it is comforting to not feel like you are being ripped off. I have complete confidence that what they tell me I need, I need. They will even brain storm with me on how to get something done cheaper than they can do it (expertise) and recommend where to go. I had a problem with emissions pipe. Replacing the exhaust would have been $ 600 with a new catalytic converter. Repairing the flex-​pipe cost me $ 165 at the place they recommended. No complaints. Great service. Great waiting area. Great people.

The last of a dying breed – a REPUTABLE & HONEST repair shop that is family owned & operated. Their waiting area has free WiFi & is clean; there is also a limited shuttle service. And they don’t make unnecessary repairs… WHAT A NOVEL CONCEPT!