Miyuko Nails

I’ve been a long time customer at this salon and generally had a good experience. However, on Sunday (6÷19÷16) I had the worst customer service ever. The main woman who is usually there is in China for a visit which she totally deserves. Yen, I believe, is her name. Very sweet and has a great work ethic. But there is another woman (thin, long straight hair, tallish) who tends to be stand offish and this time apparently refused to do my nails because it wasn’t a gel manicure (way more expensive) — which she said in another language I did not understand. This left the other woman to finish her customer, and I ended up waiting an hour (from my appointment time) to get a rushed mani pedi. Hmmm… I should add that I had left a message for them early in the week requesting an appointment and they never called me back, so I called again and was told one time, then immediately was told a different time. If this is acceptable to the owner, then I get the message — gel manicures only. I hope the owner takes these reviews seriously.

I walked into this empty salon & asked for a mani pedi & they require you to call in to make an appointment even though there was no one there except the two girls in the pic who work there. You can’t walk in.

My friend gave me a groupon for my birthday, and I tried to call to set up an appointment. Called, not open yet, called a few hours later, voicemail is full, not accepting messages. So I walked in. «Do you have an appointment?» No, i tried to call. «Well you need to schedule an appointment.» Ok. 4pm next week.
2÷2÷16− 4pm walk in– «do you have an appointment?» Yes. «4pm right?» Yes. «Can you walk around, she is not ready.» How long do I need to wait? Speaks in chinese…, the customer will need to apply this and that, and will take approximately 30 mins, replies the other lady, (psss. I understand you!!) «come back in 20 minutes)
Seriously? I don’t have time to play games with you. Peace out. That’s how much you value your customers. I feel sorry for ya. Toodles!

Quiet and clean. You have to call a week in advance for appts, they book up fast. The tech Crystal is my favorite she’s very good with designs. The shop is inside the 99 Ranch market.

I bought a Groupon for a mani+pedi deal for $ 24 and called to schedule an appointment for Saturday at 1:30 P.M. Upon entry, I was greeted by a super sweet nail tech who I swore said her name was Vicky (I repeated «Vicky? Vicky?») but it may have been Mikkie, as I was staring at the plaques on the wall as my nails were drying and noticed that a «Mikkie» had received some sort of commendation for fantastic nail services. Anywho.
Vicky (or Mikkie?) helped me and I asked her if I could upgrade my manicure to a gelish manicure if I paid more. I didn’t bother looking to see how much their gelish manicure normally cost but she said that because I had never been there before I would receive 10% off for it being my first time. (SCORE!) I also asked if she thought she could do a design that I had seen, and – after I showed her a picture and she showed it to the other nail tech to see how much it would cost for a design on every damn digit – she assured me she could.
Let me make this snappy, shall I?
— Best damn foot massage I’ve had since My Angel Nails in Alameda.
— Amazing customer service and attentiveness – even with the language barrier that everyone else keeps pointing out. (Um, this is America. We thrive on diversity and if you don’t believe it why don’t you go climb up on the spirit of your great-great-great-great-grandmother’s lap and ask her where your people came from. Pretty sure it wasn’t Iowa. Thanks.)
— They weren’t able to do the design but didn’t make me feel like the piece of crap that I felt like when I had to say, «I’m so sorry but… Can you just take the design you’ve done off and just leave the color?»
— Adorable décor all around. All. The. Way. Around. Puff paint Hello Kitty stickers on the UV lamps, I’m talking to you!
— Clean, sanitary, welcoming facility
— Plenty of nail polish colors
— Amazing designs to choose from
However, my gelish started getting crappy just three days later. And considering I had paid $ 24 for the Groupon, $ 25 as the add-​on cost to have a gelish mani instead of a regular manicure and then a standard $ 10 tip, I definitely don’t think cute decorations and a lovely foot massage are worth $ 60 if my fingernails (the real crown and glory here, in my humble opinion) look jank by Tuesday after a Saturday appointment. So, you girls have the most amazing personalities and are so sweet and adorable and your designs look so cool glaring back from those pics but… Buh bye. Not gonna happen again.

I just tried this place as I have been searching for a place that does fancy designs. Most of the salons in Marin don’t do designs and just do standard things. I don’t mind crossing the bridge to go to this place as I go to the Pacific East Mall at least once a month anyway. My nail technician was fabulous. She went through pricing before even touching my nails so I would understand the services I was getting. I had to take off my acrylics, which took at least 30 – 45 min as they had to file them off. After that, the gel sculpture and designs took another hour. I was in there about two hours but it was worth it. I was told my nails can last up to 1.5 months so we’ll see how long they actually last. My final tab was pricey, but I think it’s worth it as I would normally have to pay $ 35 each two weeks for a regular gel manicure anyway. If this lasts at least a month or more, then paying the high price is worth it.

Update: I cannot stress how important it is to make an appointment. Mind you, usually it’s only one artist who works with you throughout your whole service whether it be mani & pedi.
Since my last review, I am now addicted. I live in Vallejo and it’s kind of a hassle to drive to Richmond because of gas and toll. It’s definitely worth the trek. Vallejo has tons of nail shops for cheap prices but you get what you pay for — quick, convenient and sloppy, with a side of fungus. These places have jacked up my nails and cuticles, and my gel manis only last me a week if I’m lucky. I’ve veered away from Miyuko’s Nails once and I can no longer go to any other nail place EVER! Ehhhhh-​vher!
I’ve been meaning to rate my new go-​to gal Aimee, for my glitter gel manis and pedis, I love her. I found out she’s the one who trained my first nail artist, Yan. Aimee’s schedule is more conducive to my days off and that’s how I stumbled upon her after requesting for Yan, who only works 4 days a week.
Aimee is perfection, she’s clean, quick, gentle, meticulous and super friendly. I have great convos with her; no language barrier. She knows what I love and I’ve gone to her since my very first visit. Oh, and did I mention my manis and pedis last me a few days shy of a month? The only reason I come back is because my nails grow fast and my job restricts me from keep them long.
I’ve been eyeing the skincare they carry every time I’ve gone there, and I finally gave in. No regrets, the skincare they carry is top of the line… it’s more advanced than most skincare brands you’ll find at department stores, and trust me I’ve worked for prestigious departments stores. You get advanced skincare for way more affordable prices.

So I decided to purchase the groupon deal for mani pedi, with a coupon it was $ 19! You can’t beat that! I was really excited because I’m going out of town for my great grandmother’s 95^th birthday and I wanted to look and feel perfect. I saw that appointments were required with the groupon so I called to schedule right after my purchase. The website says they open at 11AM so I called around 11:15, no answer. Called at 11:45, no answer. Called at 12:30, no answer but this time I left a message.
1:30pm rolled around and still no call back. At this point I was a little frustrated so I researched their website and saw that the owners personal cell was listed so I decided to give her a call. She answered but seemed a little bothered when I tried reaching her via cell so she told me they would call back soon.
I finally got a call back and apologized for calling so much but that I was desperate for an appointment. She immediately informed me that she could not help me because I should have booked an appointment a week ago. Really? Are you guys THAT BUSY?! I tried explaining that I was going out of town and if she could squeeze me in today or the next but nope, not budging. Every time I talked she cut me off, didn’t really care to accommodate me and then rushed me off the phone.
This place has great reviews but after this I doubt I’ll even go to check it out on a good day. Luckily Groupon was super helpful and gave me my money back and now I’m sitting at «All About Nails» nail shop in Oakland getting my mani and pedi, same day appointment and excellent service! Must have been meant for me to be here instead! :)

It is inside the 99 ranch market, which is what I initially came for… the 5 stars may also be because I’m really full n happy while getting n foot n hands massaged…
This is the first nail salon that I actually like out of the many that I have tried n walked away disappointed in my year n a half of living in the east bay. I actually appreciate Yen, and not because she has some crazy sweet customer services or has a fancy setup at her shop, but because she is actually good at what she does.
Most nail artists/​manicurists are all about efficiency n getting ur nails shaped n colored as evenly as possible and out ur door. Some bougie spa-​salons are about customer service n fancier hand massages. Here, it is small with no frills, but she files ur nails n cuts ur cuticles along ur natural shape with such detail/​care, that they just look good n feel comfortable. That is pretty much what I always look n ask for out of a mani/​pedi, n here, I finally found n got it.
Yes, I will be coming back regularly.
The only downside is that the pedicure station w the footspa chairs are in a separate back room so u have to get ur mani then go get ur pedi which adds time to the whole thing :(
By appointment only.

I’ve been here for doing my nails for three years already!:) I usually asked for Aimee or Tina to done gel polish for me, highly recommend these two ladies.
The prices are reasonable to me because of the Service and the clean environment.
I went to some other different nail salon before, but I choose to stay my loyalty in miyuko, because oftheir Service and they using they new individual wrapped tools for each customer, unlike other places, ppl just use alcohol to clean off the tools, which was very disgusting to me. one more reason that I like here because they use gel polish remover and follow step by step to take off my gel, unlike other nail salon, they used the take off machine, that made my nails bleeding last time.
So I’d like to have my nails done by here, because it make «my nails (me) «feel safety and I think their price is worth for the excellent Service!

I purchased a groupon for a mani/​pedi. So I thought it was a regular nail salon and you go in, present the groupon, and get the service done. When I got there, they asked if I had an appt and I said no. She looked at me and said «well you need to make an appt because we have people coming in for their appt later on». So I asked her when was their next availability. The other lady said to give her 15 mins to finish her lunch then she would do my nails. So I went to go get a drink, came back to the salon, picked out my colors, and was able to sit in about 15 mins. Everything was clean, quiet, and comfortable. It took about 75 mins because they first do your nails then bring you into another room for the pedi. The pedi procedure was very nice and relaxing.
Overall it was a quiet, relaxing, and comfortable place to get nails done. BUT… I want to point out they mentioned that they had appts, but in the 75 – 90 mins I was there, I saw no one come in to get their nails done.

For those whom never been here then definitely your missing out you must have to come here for an mani and pedi ! The place is clean and gel nails here last forever I can’t express how lovely this place is

I had called a few times for an appointment, but they don’t have a voice mailbox and didn’t call back. So when I walked in around 4 on a Friday, the gals at the front gave me a hard time about not having made an appointment. It took a couple minutes to get in a chair, but once I was, smooth sailing! My tech, Yan, was great. She had a fun sense of humor and also kept it real: I was in a wedding the next day so I had asked for a French mani, but Yan recommended solid pale pink over French for me since I keep my nails fairly short. I appreciated that. She went on to do three coats which made both my toes and fingers look like gel nails! The mani lasted a week before starting to chip, and I’m a med student washing my hands literally thrice an hour. Yay Yan!

Like many other unsatisfied customers, I had a LivingSocial deal for a Gel Mani & Pedi…
I called yesterday to set up my appointment annnnd, the only opening they had was 6PM for a pedicure. Basically, no time for a gel manicure. Okay, whatever… I just needed my toes done.
If you are not familiar with the mall… you WILL get lost! They should advise that they are near the end of the mall near the Supermarket entrance! Because of the language barrier, it took me maybe 10 mins to locate them. The shop was fairly small, but the woman who greeted me was very nice.
After she scanned my deal, I was led to the back to a room with 3 spa chairs and a table where I assume they do the waxes (???).
Pedicure was just okay, not bad, but not great. I did love their color selections.
When I was done, the owner handed me a discount card where you have to come back a certain number of times before you receive a free or discounted service. Being me, I would have preferred a rain check on the gel manicure since that’s what my deal reflected, but I knew I wouldn’t be back, so it didn’t matter.
This place has the potential to be great, but the dwindling hours and lackluster staff needs some major improvement. The prices do NOT match the service.
But, yup… I doubt I’d be returning any time soon.

I learned of this place because of a Groupon deal ($ 17 for mani & pedi, normally $ 35). Let me cut to the chase and say that I will be going back. The girl who did my nails, Yan, was super sweet and polite and I found the experience very relaxing. She was very meticulous and gentle which I really appreciated because I hate when they are too rough on your cuticles and sometimes even cut you at some places. On top of that, I’m very happy with my nails, they look great. It’s perfect and almost looks like I got gel nails. This place looks like it’s only for those who like nail art, but they do a good job with people like me who want something simple. At the end Yan gave me a rewards card where each purchase earns 1 stamp and after you get 10 stamps you can redeem the card for a hot wax & free scrub. She also gave me a 30% off deal for my next visit.
Pros:
— They do a great job, very happy with my nails
— Nice massage pedicure chairs, they use scented epsom salt in the foot bath :)
— Nice people (I had Yan)
— Parking lot
Cons:
— The only thing I can think of is that it took a while, it was supposed to be a 60 min appt but definitely took over 1.5 hours. Maybe because I was the last appointment they weren’t in a rush?

My intention to walk into this mall was to pick up some grocery at Ranch 99, but I stopped and looked at the window and saw pictures of nail designs they can do, then out walks Mikki and approached me if I wanted to make an appointment. We talked a bit and she told me about their services. I was impressed with all the fancy designs they can do.
Pedicure — they have a lotion that takes off your dead skin and it leaves it feeling soft after.
Manicure — I was enticed by Mikki’s designs on her nails — she loves glitter so I had glitter done on mine. I’ve always gone with the plain one color, but when I see Mikki, I want to explore with the fancy designs.
Mikki talks to you, explains what she does, and is nice to go to.
Just note that the «mood color/​change» polish is $ 10 more than the regular Gel Color. It really isn’t a mood color — its more like temperature change, but I like that it does change color. I will just go for the regular Gel Color.
This is now my «Go To» place for nails.

I’m a fan! I’ve always heard about gelish nails from my girlfriends, saying they are like the best things ever and they last for up to 3 – 4 weeks. I hope I’m not writing this review too soon, but so far, my nails still look good and looks like I just got them done, when it’s been nearly a week now. Amy, I believe is the girl that did my nails and she did a great job and was super nice. She was able to keep my natural nails and shape them to a squarish form which I wanted, was gentle and really seemed to listen to what I wanted. She was very pleasant and friendly, easy to talk to. My girlfriend has been coming here for awhile now and I decided to try it out after hearing such rave reviews. I’m looking forward to coming back here again when I’m in the area. The price was awesome as well. I can’t complain paying $ 27 and tipping her $ 3. Not bad! I’m a person that used to getting acrylic nails and I’m glad that now I can keep my original nails and just make them gelish looking. :) The look is so shiny, pretty, and natural looking.
Great location because it’s located in the 99 ranch market shopping plaza, so there are different places you can go to after getting your nails done. See the photo that I posted.
In reply to Jamika’s post, now had that happened to me, I would have been really pissed at them too, setting you up for an appointment and not being there, then lying about it. That is definitely unprofessional on all levels. I hope I never have to experience that with them.

Aimee did my nails today and she did a phenomenal job! I’ve been looking everywhere in the East Bay for LCN gel nails and Miyuko Nails does them… and does them beautifully.
You need to understand a few things about going to this place. #1: ALL they do is gel nails. If you want acrylic? Don’t bother. #2: You get what you pay for. — what I mean here is that she did a GREAT job and I’m just fine with paying for that. She spent close to 3 hours on my nails. Please don’t complain about it being expensive also when they show you their prices UP FRONT! #3: They use only name brands and sterile equipment. If you’ve never had a manicure done by someone who uses MMA (look it up) then you won’t know how very important this is.
I absolutely recommend this place. Aimee did a wonderful job, took fabulous care of me, and my nails look amazing! I’ll definitely go back.

Well, this is a first. I called here to book an appointment and was immediately told in a very hostile way that the mani pedi would be $ 35 if I didn’t have a flyer. I was fine with that until I realized that there was an announcement for $ 10 off on their Unilocal page, I asked about that and the woman on the other line started to yell at me, NO, not unless I have the flyer and that I didn’t know what I was looking at.
What do you guys think? Says $ 10 off, correct? Not to be stubborn but I told her that I was looking at the deal and again she yelled at me telling me I was wrong.
You know, $ 10 isn’t all that much, but customer service goes a long way. I hadn’t even stepped into the shop and was already being screamed at, so I calmly thanked her for her time and canceled my appointment.

They tried to do a good job, I think, but they just kept hitting the wrong note. As they’d say on Twitter: #Fail.
1. Their $ 25 mani and pedi special carries a fine print that they didn’t bother to tell me until the very end. If you want different colors for your fingers and toes, it’s $ 3 extra. Now that’s just annoying.
2. My total came to $ 33. They told me their minimum credit card charge is $ 35. Oookkkkaaaay. I carried no cash, and they stood firm. «I don’t know what to tell ya. Just charge me $ 35 then.»
3. Their paper slippers were, well, literally toilet paper thin. You can run a tight ship but you really shouldn’t be THIS cheap. It brings down your entire brand.