Palm Beach Tan

This is by far THE BEST PBT in the area. It’s not centrally located on the big city streets, so it almost makes it more personal and makes the employees more customer savvy. When I walk there is always a smile on the employees face. They ask how I am or how my day has been and they are genuinely such sweet people. The beds are ALWAYS spotless and the products are always stocked. I love the fact that there is always a deal or a special too. If I have questions about products, the beds, etc, I feel comfortable knowing that I’ll get a thorough answer. I’m so pleased to tan at this PBT. Great job too all!!!

Great location, super clean and a GREAT STAFF. The staff alone sets the location apart and everyone I have interacted with have been great. Bri is fantastic and a real joy to see. The units are really nice and fully functional. This location makes me want to come back to Palm Beach Tan.

I joined and got the diamond package and love it. The products they sell make your skin feel wonderful. I love the mystic tan. Always get compliments

Nice staff, convenient spray booth option for adding a quick, healthy and safe «glow» to your skin …
They make a one-​time visit somewhat unappealing (and EXPENSIVE!), but there are MULTIPLE options for packages, memberships, … Gets a bit overwhelming & confusing, but the staff TRY to walk you through understanding all the choices!
WORTH checking out — you leave feeling (and looking!) much happier and brighter!

Despite the fact that I long for the days when tanning was über cheap (what happened to the $ 5 beds from college?), this particular Palm Beach almost makes up for the hefty pricetag.
I haven’t been in the sun lately (read: at all), and my skin has taken quite the pale beating. With engagement photos and a few events coming up, I figured it was high time to put a little pigment in my complexion. Yes, I know the risks, and no, I don’t think it’s particularly smart BUT I’m only planning on going a few times so caution’s being thrown to the wind. When I stopped in yesterday to gather info and purchase a few sessions, I was absolutely floored by the high level of customer service I received from the manager. Not only was she incredibly informative and thorough, but she was also super personable and never once made me feel like my million questions were annoying or inconvenient. She happily went through all of my pricing options, gave me a tour of the different beds, explained the tanning levels, and thoroughly explained all of the lotions (who knew there were so many different types??). I seriously think she spent 30 minutes with me.
I never expected such incredible customer service, but I will seriously be referring everyone I know to this location purely on the manager alone. The salon itself is new, extremely clean, and offers high-​tech beds… so there’s that, too. Palm Beach has locations throughout Richmond, but this one at the Village is certainly going to be my go-​to when I’m in need of a little pigment pick-​up.