Pat-N-Polish

My experience is identical to the rest of the one-​star reviews. To begin: Mike Miller is behind the 0015 phone number, and he is a genuine loon. Let me illustrate.
When Auto Detailing Group failed to return my phone calls, Mike blamed me. Somehow it was my fault for not calling enough in the first place. I chalked it up to emotional neediness, and moved on.
When Auto Detailing missed their first appointment, I received one phone call with no voicemail. I called that number back after 3 minutes and a voice told me «this number has been disconnected.» Of course, I am forced to believe Mike’s phone self-​destructed after he dropped it in the urinal. I can be patient with that.
When Auto Detailing missed their second appointment, Mike asked if I got his email. I hadn’t, because Mike failed to send it to the correct email. According to Sweet Mike, that, too, was my fault.
When Auto Detailing missed their third appointment, Mike waited three days to call me. I am very excited to blow off some Christmas steam on Mike here in a moment. There is a high probability of mild profanity and personal character assassinations, likely from Mike.
I, on the other hand, will explain rationally (with vigor and detail) just how bad his company is.

I purchased a groupon for a $ 39 mobile extreme steam sanitation service about last November 2013. It expired in June of 2014 and I attempted to use the voucher then. They immediately redeemed it and said as long as it was in their system I could use it for the actual service and not just the value. They came out to see my car in like July. They told me then that they would need more time to clean my car and that it was about to rain so they set another time to come back out. It never rained that day. We had to reschedule several times after that for rain. I stopped thinking about it. Every once in awhile I’d call to set up an appt and I was told I’d get a call back from someone to arrange a time in date. There original number has changed a few times. I had to call Groupon to get it.
The last few times I attempted to set up anything, one was in October. The guy tried to argue with me about why i redeemed my voucher. Not relevant. Said they’d have a manager call me. That never happened. Actually called and hung up yesterday bc i decided to go through groupon and they actually called me back.
Yesterday, I spoke to the rudest person on the planet. He accused me of being a liar. Wanted to know how i redeemed a voucher and reminded me that it was November and my voucher had been redeemed in June. No duh! that’s why im calling! All I wanted to know was what they were going to do about cleaning my car since they had already received their money. He told me they only made $ 12 on Groupons and that they were a $ 100k a year business. Doesn’t matter to me how much money you make when your customer service sucks and you rip people off. He told me someone would call me an hour later to reschedule my appt for early December. it’s ¹¹⁄₁₈!
Needless to say, no one ever called me back. No surprise. Groupon ended up refunding my money.
This company also goes by other names. Auto Detailing is one of them. I don’t know if they actually clean any cars, seems like they might just make their money from collecting Groupon money. who knows.

DO NOT I REPEAT DO NOT DO BUSINESS WITH THIS COMPANY!!!
I would give them a negative 1 billion if I could! THIS IS A SCAM!
My mother purchased me a Groupon for this Auto Detail for $ 40 ($ 120 value) in June 2014. I decided on August 22, 2014 to cash it in. I called and was told they were super busy from all the Groupons that my appt. would be a month away. I agreed and was told if any openings came available I would be first on the list. I was called the day before my appt. to confirm. The morning of ⁹⁄₂₆ received a call the truck that was coming was in a car accident and they would upgraded to shampoo and upholstery cleaning. Agreed and made another appt for ¹⁰⁄₁₇.
Everything goes down hill from here. Received a call ¹⁰⁄₁₃ that it was going to rain all week and could I move my appt. I said it wasn’t going to rain Friday but was told needed to change appt. APPT#3.
Oct 20, 2014 they were a no-​show for my 11am appt. Called abt 3pm I was told I wasn’t on the schedule. They said, we will have someone come out tomorrow. #APPT 4
On Oct 21, 2014 when no one showed again, called and was told wasn’t on the schedule. went over what I have been thru and was told well your already getting an upgrade. Like it was WRONG FOR CALLING #APPT 5
On Oct 22, 2014 11 am APPT. Called at 1 and was told a supervisor would call me back. I finally see that I am getting the run around. (super slow I just thought they were busy — busy ripping people off) Called again at 3pm because no one called and said we can come now. I SD NO I leave work at 5 and my SEATS WILL BE SOAKING WET!!! How stupid to even ask me that. Said would come to my home at 5:30. Soooooo, at 6:30, got a call asking for directions. They were 30 mins away from me. You want to wash my car in the dark and in VA it has been cold at night so my seats will never dry. He said you are right we will schedule for tomorrow I said no because I have prior plans and they said ok 10÷28÷14 @10. #APPT 6 and 7.
On Oct 27, 2014 received a call saying I was on schedule for today and wanted to move up my appt. I said ummmm, no my appt is tomorrow. They said no its today. I said whatever. Just come and wash the car. We will be there at 11. #APPT 8
SOOOOO, at 1:30 called bc guess what? you know no one showed. the same guy who just called me answered the phone. I had my boyfriend call to get it straight. he told him that he had called me this morning to confirm my appt for 10 – 28. I started saying NO YOU DIDNT. you called my job which is not the number I provided and said you were coming today. He then began to talk the entire time I was speaking and got so frustrated bc he called me a liar and I STARTED SCREAMING TO THE TOP OF MY LUNGS. he kept talking saying that this wasn’t a mortgage and they didn’t have to do anything and that they only missed a few appts. I was like this in #8 and you all are giving me the run around and that I had a groupon so it really didn’t matter. I should just go to them and get my money back bc I was so GHETTO that he couldn’t believe that I was angry that he called me a liar, said my business didn’t matter, and that my time meant absolutely nothing. At that point, I asked for his address and a supervisor. he refused. He refused to give me his name and I told him that I was in route to his business. He hung up. called back he picked up and hung up. I called about 5 more times and he kept hanging up and sent to voicemail. **THIS IS THE FUNNIEST STUFF EVER WHAT HAPPENED NEXT**** HE answered, This call is being recorded and monitored for quality purposes and changed his voice and sd hi im the supervisor how can I help you? I kid you not. I said dumbass I know that is you. He said im the supervisor and then hung up.
About 10 mins later, he called me and said, Do you want a car wash or not? We can come today. I said what time he said 3. We were going back and forward about his lack of customer service skills and manners that he then said no we have to come tomorrow. I then lost it again. I said you just called me threating me about coming today and you cant even do it. He said bc I have the shampoo and I should take advantage of that so I should wait. you all f&&%^d up that’s why I have that, I don’t owe you all anything. went on and on and I told him to apologize to me and he finally did after I told him and told me that he hopes Jesus bless me. LOL
10÷28÷14 D-​DAY they show up at my job at @10:15. 15 mins late and didn’t call my phone and came with a older guy and 12yr old girl. They DETAILED and shampooed my car in less than an hour. My car is dirtier than it started. Didn’t get any spots out, car is still filthy and just got a half ass wash and vacuum. I have 2 boys and seats were dirty, none of the door handles were washed, the back of my seats are hard and were not washed. How is this even a detail? My tires were barely shining. This is sad and they do this hoping that groupon ppl will never use them and take the $ 40 and run.

Pat-​N-​Polish dba A Touch of Class, Spotless Express
DO NOT do business with these people unless you wanted to be treated like trash. They outright lie and cheat.
I had an appointment on 10÷2÷2014 @ 10am. After waiting for 30 min, I called to inquire about my appointment. They said they would look into it and call me back. After 30 minutes I called them back. They stated my appoimtment was for 10÷9÷2014. I decided to give them the benefit of doubt.
On 10÷4÷2014 I received a call saying they had to reschedule my appointment because it was raining. When I told the person that my appointment was for 10/​9, he stared no it’s for ¹⁰⁄₄. When I received a phone call back I was told that there were two people with my (unusual) first and last name on that week and my appointment was actually for ¹⁰⁄₉ at 10am.
10÷9÷14 Today I called 20 minutes after my scheduled appointment and stated that I had a 10 AM appointment and no one was there please call me back because I had taken a half a day off of work to be there. I received a call back 15 minutes later. jc stated that my appointment was between 10 – 12. I explained that I was told on October 2 and October 4 that my appt. was for 10am. jc then said what do you expect for $ 49, you get what you pay for. I said that was ridiculous and he then proceeded to mock and belittle me. I explained to him that I had used their service in the spring and was pleased with it and was looking forward to using them again until now. I asked for a refund. He continued to insult me. I hung up.
They don’t do what they say they are going to do and when you call them on it, they mock you.

I agree with all the other reviews regarding Pat & Polish, A Touch of Class, etc. They are all the same business. And I tried getting appointments with both! It was a 2 month wait before they could come. The 1^st appt. they called and were running late. Called 4 hrs. later and said they couldn’t get equipment to work on their truck. Rescheduled. 2^nd appt. they called at the crack of dawn, (I guess so I would still be asleep and not know what they weather was outside) and said it was getting ready to rain. 100% chance the guy said. To make it up to me, they were coming in 2 weeks and would give me a «free» carpet and upholstery cleaning. I got up and looked outside and it was not a cloud in sight. On the 3^rd try, appt. was for 11:30 a.m. At Noon they called (same guy every time) and said they were behind and wouldn’t get here until 12:30. It’s now 3:30 and no one has shown up or called. I called groupon and they are going to refund me. Oh, and when he called at noon, he said «get everything out of the car». I told him this would be the 3^rd time I had gotten everything from the car, including 2 baby car seats! He said «Oh, that happens all the time. We can’t predict the weather». No mention of the «free» carpet & upholstery cleaning. This outfit is a joke! Don’t waste your time. I’m from Richmond, Va. I don’t know why Unilocal has me listed in Myrtle Beach?

This company deserves no stars.
After 7 no shows/​reschedules since April and almost 3 weeks of no return phone calls, my car has not been cleaned by this company. I fully understand having to reschedule for rain and extreme heat, but several times they canceled an hour after the appointment for rain that never happened.
I selected this service because I had a Groupon. They marked the Groupon as redeemed even though they never cleaned my car. They said they did this so my Groupon would not expire before the service happened.
What a rip-​off.

I agree with all, that if this Unilocal would let me, I would give them ZERO stars or negative gazillion stars.
Please know that this business is operating by at least 4 names that I have found, all with websites but the same phone number. (804) 615‑0015 SHADY! Just google the phone number and you find «A Touch of Class», Pat-​N-​Polish, Spotless Express, etc.
They use all these names to run Groupons or Amazon Local promos. I got two at Christmastime as gifts to myself and spouse. However, several months later when I call to schedule, they tell me next available is almost 2 months out. They say they won’t do both separately because «it isn’t worth it to them, no profit margin». Seriously. Wait almost 7 weeks, they cancel due to weather. TO CLEAN THE INSIDE ONLY OF OUR CARS. They want to reschedule, VERY RUDE on phone having to answer my questions. I rescheduled then got to thinking, I don’t want to deal with them any more.
I check my Groupons and both show as REDEEMED! So I wrote Groupon, told them about the awful service and delays, got refunds on both groupons, Groupon rocks. Today, they called me to ask why I cancelled my groupons /​service. I told them I wasnt a customer any longer we didn’t need to talk. They then tried to keep me on phone by saying they had a $ 500 check for me for my troubles. I said no thanks. Then the guy began belittling me, calling me a cheapo several times then hanging up on me. How mature!
These people or PERSON cannot get any customers by performance or recommendations so they use the Groupons or vouchers as bait, but they hate the customers who buy them because they don’ make any money, don’t get any tip or return business because they SUCK.
I took my car to Carpool last week, they did an awesome job inside and out, steam cleaned the rugs, etc. and no appointment, no hassle, no cancellations, no attitude. I would not only never even try to use them again, if they had an actual place of business instead of a mobile phone forwarding to them, I would stand outside of it and warn people. DO NOT BOTHER.

Tried from March thru May to schedule powerwashing purchased thru Amazon Local. At least 3 times they did not show up or call as to why they missed appointment. I got a promise that they would come on May 28, I called that morning and confirmed and again a no show. I called next morning and they said a crew was on way, though no reason was given as to why appointment was missed. After arriving home I surveyed at most a halfway done job. The worst side of the house was not even touched. The deck was still dry under the table. DO NOT EVER USE THIS COMPANY.

Purchased voucher on Amazon Local… I’ve been trying to purchase since December 4, 2013 and I can’t get anyone to return my call. I’m so upset but I should have visited Unilocal first because apparently I should have never purchased the voucher. What a rip off!!!

I purchased a full detail for an SUV on groupon. I called two weeks ago to get on the schedule and they were to email me with dates and never did. Then I called back and left a message. They called me Sunday morning on Mother’s Day to see if I was around to have car detailed that same day and I agreed that afternoon I would be available. JC said her would call me in ten minutes. Never called back. I finally called yesterday, Monday to see if I could get ilon the schedule. They said June. I said never mind but then JC said what about tomorrow afternoon at 4. I said that would work great. I left work early to accommodate. Here I am at 5 o’clock leaving them a message. I call Groupon to let them know that I would like to cancel IF these guys don’t come out today. Sure enough he calls and says that they are behind and with the weather they might not be able to get here til 6:30. I canceled all together. 3 strikes your out. Then he proceeds to tell me that he only makes 13 dollars off of the detail and snidely says thanks for the lack of empathy. Disappointed to say the least.

Had to call multiple times before getting someone on the phone to schedule my appointment. No here it is the day of my appointment and they so far are a no show at 1 hr and 10 minutes late and no call! I called their offices and left a message but so far no reply. Inexcusable. I even got an email from them last night confirming my 8am appt. I will never ever use them again.

I purchased a groupon. They cancelled my first two appointments about four hours before they were supposed to show up. The showed up (45 minutes late) the third time. I had the extreme steam sanitation. This took less than 20 minutes. Meaning, 20 minutes between the tech knocking on my door saying he was here, and him knocking on the door to say they were done. When they drove off (notice I didn’t say «finished»?), they left two doors totally open, my headlights on, and one door partially shut. I have a car, btw, that dings at you when the headlights are on… sooo yeah. When I got in my car two hours later to drive it, the seats were SOAKING wet, to the point that it soaked through my pants, through my underwear, and made the back of my legs burn and itch. The website called the steam sanitation «Eco-​friendly.» The smell was so bad, that on the 20 minute drive with all windows all the way down, I had a massive headache when I arrived at my destination. The seats were still dirty. There was water sitting in the cup holders, there was dust on parts of the dash, there was still a dead bug in the back window. When you get your car detailed, you expect them to, idk, pay attention to the details? There was no way that my car was actually steam cleaned. There was still too much dirt in it. Also, you know how when you pull up the car mats on upholstered floors, they have the little dot imprints? There were still dot imprints. With the amount of dirt left, you couldn’t really pretend it was well vacuumed… but, come in, you left the imprint? Seriously? With the groupon, I paid 40 $. I didn’t not even receive $ 20 worth of cleaning, never mind having to reschedule twice. I don’t know if it is because they rushed me since they were running late, or of they always do a halfway job, but, regardless, I will never use then again, and you shouldn’t either. Total waste.