PetSmart

Fleas and bleeding dog! Our dog came here for an Aussie «breed cut» they charged $ 90 for the haircut that left him red and bleeding in two spots. Even worse, we saw a flea crawling on him when he came home. We treat every month and know he picked them up there! His razor burn in not one but TWO spots show the carelessness! Do not take your dog here.

If I could give no stars I would. This was not a good first time experience for me. Horrible customer service. I wont ever recommend this to anyone for grooming and I wont be back.

I brought my dog to this salon last week and I like there because I saw all groomers are very positive. My dog was groomed very good by an Asian guy. The associate outside told me he is the new salon manager. I think he did the best scissors work ever. He got a cute face, too.

I had a good experiences in this grooming salon，I have a 13 years old poodle, she can not stay in table for long, I took it to other grooming salon but no one can take her, but in here a young guy I think his name is Jazz, he took my puppy and finish the job in one hour, I am really happy to have my dog here and I will back again.

Terrible! First of all they did not honor my appointment! Then when when I arrived, 2 dogs inside escaped & ran into parking lot that were being checked in. Very small check in area which was full with no place to wait. I left because I have no confidence that they will take care of my dog! I called the Manager Jason who offered no reassurance. Stay away! What a mess

Worst Petsmart and grooming salon I have ever been to. I you think of your pets are part of the family then taking them here is the last thing you want to do. The Management Mr. Richards to the staff are apathetic and don’t care about their customers or your pets at all. What a joke of an establishment!

I just brought my Goldendoodle in for the first time and had a great experience. Jessica was the one who did all of the grooming and bathing. I was very satisfied with how Enzo came out. Goldendoodles aren’t easy either so I was really surprised considering all the negative reviews on here. I think they don’t get the people who have good experiences to add anything.

I’ve been getting my two mini schnauzers cut here for two years. I’ve tolerated something because it is close to my house. However, I’m never going back. We have gone through 5 groomers in 2 years. The ones that care for the dogs and do a good job have «been let go». The ones that are left are lazy, rude, and not friendly to people or dogs!!! The prices are ridiculous for the job that they do. I can’t tell you how many times we have made an appointment and got there and they had no record of it. Or, the dogs end up being there for 5 – 6 hours with no potty break or water. Last time, I was told the dog would be ready at a certain time and when I showed up they had not even started on him!!! Worthless, heartless, and shameless people at this PetSmart.

Worst groomers ever. When I picked up my dog, her haircut was shockingly short giving some bullshit reason why it’s short for a 7″. The ear hairs wasn’t pulled, no powder either. Sprayed some watered down perfume. No Halloween stencils like I asked or bandana. Nails aren’t clipped. Uneven hair cut. No report card. Maybe didn’t even brush her teeth.
Just ugly cut and a bath
Just a slip of how much to pay! Total= $ 57… $ 7for her hair being tangled behind her ears.

Do NOT take your pet to their grooming salon. It was horrible! I called to make an appointment for my miniature schnauzer, he weights 14lbs and is 15 inches tall. They told me over the phone it was going to be $ 48, when I got there they changed it to $ 52 plus an additional $ 28 for dimatting. Apparently they consider him a standard schnauzer and not a miniature! I ended up paying $ 86 for a terrible cut! He is a schnauzer without a beard! Noo beard. I specifically told them not to cut his beard!
I was sooo mad i talked to the manager and luckily they returned my money. He was there for 4 hours and ended up with a terrible cut! Do not take your dog there, never, eveer. Trust the reviews you read, lesson learned!

This is the worst petsmart ever. They were ok until I had to deal with one of the managers (the heavy set, overweight one). The regular staff was better with the customers than he was. I have not been back to this location since the manager was rude to me. I’ve been driving out of my way to the petsmart on mason.

I would give a –5 stars if I could. Unprofessional service. They treated me like I was an idiot. My Maltese /​shitzu puppy came back completely shaved. After being there 6 hours. I wouldn’t send my worst enemies dog there to be groomed.

The most unprofessional groomers I have ever encounter. I have been taking my pup to Petsmart for almost nine years and the price has always been in the range of $ 30-​$ 35 for a bath and shave. I recently moved to Richmond and decided to try out this location. Huge mistake. Upon picking up my dog i was slapped with a $ 50 tab. When i questioned the price I was rudely told, «We don’t usually shave pugs so this was a special job that took longer.» Seriously? He’s a 16lb pug that already had short hair. Ive been shaving him since he was a pup. I couldnt take the stupidity so I walked outside and called three other locations and asked for the price. All were in the range of $ 30-​$ 32. I went back inside and told the Manager and her response, «Our prices are just higher out here». What a bunch of bull. Never coming back. I rather drive back out to the Galleria then deal with these people.

These are the WORST groomers! Rude, unprofessional, unorganized, and overpriced. I had an appointment and it took 3 different people and 15 mins to get my dog in. I asked for the Spaw treatment, which my dog has had before at the other location off of Eldridge, I was charged about $ 10 more. My dog did not even smell like she’d had a bath and her eyes were crusty when I picked her up. I saw one of he groomers carelessly trimming a dog and not one of them was comforting or soothing the animals like they do at the other locations. They all look and act like they came off a farm themselves, so you’d think they would be nicer to our pets! This grooming facility is giving PetSmart a bad name!

When I walked in everyone was sitting around at their stations, some on top of their stations … One groomer had her own dog there, whom kept scratching itself which made me worry about if possibly having fleas… I asked for my dogs face & legs to be trimmed… I’ve gotten this same service done 2x previously (at another location) and was charged $ 6. This time it was $ 21. The lady scheduling me was rude, and when she couldn’t get a hold of Banfield she said she could to take me unless she had rabies info. I told her I’ve been to other locations & she turns around & asks if anyone knows how to look up a customer. –_​– no one did, so I volunteered to walk across the store (which the groomers normally offer & are happy to do). I came back with rabies info & they took her. I asked how long & was told 15 min, I walked out then walked right back in & they were talking crap about me; saying why would I think it was an hour appt… They were all shocked to see me standing there again. Whatever, I stood near by to watch and could tell the lady is not a animal lover; all of the groomers were cold & dry. Not the usual upbeat, animal loving staff I encounter at petsmart groomers. 45 min later her hair was still not how I wanted it, all I wanted was her legs to be trimmed an inch shorter. I asked them to do it shorter 2x and as I stood there two employees were talking to each other as of I wasn’t there. Saying this is a full service cut & I need to pay more, moaning & complaining that it’s too much work for being charged ½ a groom. So I chimed in letting them know if there’s an issue to address it with me directly & speak to whomever scheduled me of there was a problem. It was awkward & the entire staff was outright rude; if they don’t enjoy being around dogs then get a new job or transferred to the register. I will never take my dog there again, I felt sorry for the dogs that were there; because I know they are in a negative unfriendly environment. A grooming is traumatic for most dogs, they were rough & seemed to be going through the motions… NOT a place any animal loved would appreciate. Please reconsider taking your dog to this location.

Andrew, our cashier, was kind and working hard through the holidays… We were not able to get what we wanted but he still checked the back for us. What a nice guy and extremely helpful. Andrew is the reason we will keep coming to petsmart. Thank you!