Pizza Hut

****i have to give them at least one star but they dont deserve that*****
i ordered a pizza and a two liter from the pizza hut on williamsburg… we picked up the order and the the two liter which cost 2.99 was as flat as a cup of water… so we called back up to the store to let them know that the soda was flat… after being on hold twice for approx 10mins twice trying to get a manger… the manager on the clock AMY finally gets on the phone… we proceed to tell her that we just picked up an order and listed what we ordered… and advised that the 2ltr of pepsi was FLAT!.. no for 2.99 which i didnt want to pay in the first place to be honest… i sure wanted to be able to enjoy it… the ignorant manager AMY proceeds to say the unopened soda that we dont make was flat… as to say she has never purchased a flat soda in her lifetime… and because they didnt make it its not their problem. well we didnt make it either so why should we have to drink and an expensive flat soda… she hung up on us twice. and was as rude and ignorant as all get out… after call back a third time. being on hold again she gets back on the phone with the same simplistic attitude and then hangs up once more. what ever happened to the customer is right… and should get what they pay for… PIZZA HUT on WILLIAMSBURG RD in RICHMOND VA has an idiot for a manager. and her name is AMY!

No Stars for this restaurant it’s filthy I took my family in to eat and when I wiped down the high chair it was disgusting. After waiting ten minutes for them to take our order they finally came out and said their oven was broken and we couldn’t order any pizza at freakin Pizza Hut!!! I asked to see the manager and she didn’t apologize and I asked if she felt like we should get anything for our inconvenience and she said no that really made me angry I despise poor customer service I told her a sign on the door would be helpful and she (CRYSTAL WORSE MANAGER IVE EVER SEEN) said I love you thank you for coming NEVER EVER AGAIN VACUUM IN THE MIDDLE OF THE FLOOR CLEANING FLUIDS OUT AT 1pm and they opened at 11

Ordering was a breeze, delivered fast.
Pizza was good brownies are really good.
A bit pricy

I ordered the large stuffed garlic knot pizza, on Super Bowl Sunday, and they said it would take about an hour and 45 minutes to get done. I went to pick it up and they said that they ran out of the garlic knot so they made me a stuffed crust pizza. Why would you just change my order without originally asking me?! How are you sold out of the main pizza that is being advertised on TV constantly?! I waited two hours for a pizza I didn’t even want! Three other people in front of me were waiting for the same garlic knot pizza and were also very upset that they just switched their order without making them aware before arriving. They did not offer any type of discount or anything for the inconvenience. Didn’t even get an apology. I will never order another pizza from this location.

Worst pizza I’ve ever gotten. Took 45 mins to make a large pizza. Don’t waste your breathe or money

Horrible service on delivery, over 1 hour late, pizza and bread sticks cold and forgot to bring the soda. Last time I order from here

My husband and I dined in Friday night and the employee focus was primarily focused on to go deliveries and outside deliveries. There was no heat but at no fault to the business it was weather related. No mention of specials being offered but the pizza we ordered was great. I also feel this location needs a major update in carpet (it’s filthy & worn), new décor, updated buffet, and tables. The table we sat at was greasy so attention to cleanliness should be given.

Needed a place that delivered near the airport late on a Sunday night. At 1055PM, this place closes at 1100PM and still made a trip to deliver hot, delicious pizza to some hungry people. The person who took the order on the phone was courteous as well as the driver. Our meal was delivered in 20 minutes tops and excellent in taste and price compared to what we could have gotten.

For takeout, the pizza has been good. So I haven’t had any issues with that. But the service and overall dining in experience could be better.

Very disappointed because of dirty tables and restrooms. Food was nice and hot but I can’t imagine the kitchen was much cleaner than the tables.

This is the WORST pizza hut ever! I just waited 40mins for 1 carryout pizza. I walked in, ordered a 1-​topping large pizza, they were out of almost everything a customer could want. No stuffed crust, no hand tossed, i couldnt order dbl bacon… Then she told me it would be 20mins. So i sat down and waited, 28 mins later i went to the counter to ask the status of my pizza, she says oh they said they made you 2 medium instead of a large. So. Im dumbfounded as ro why they would do this and not tell me or explain why. So, i try to be patient since it is christmas eve… And i wait another 10 mins and then the curiosity is killing me so I go ask exactly why they changed my order without telling me. She says they ran out of the large crust and they make me 2 medium to equal a large. Meanwhile, other customers are getting pissed, one walks out when they tell him after he ordered that they were out of his pizza, he said they did the same thing to him last night. Theres another lady in line behind us who couldnt believe what happened to us. She asked for the manager and number to corporate and the manager who never came out front, instead chose to yell from the back that she didnt have the «entire number to corporate» REALLY??? I have never seen such ignorant and poor service in my life. I will never go back to this pizza hut again! Oh and by the way. The pizza wasnt even good… There was hardly any bacon on it. it looked a hot mess… Just poor customer service and quality. Goodbye pizza hut hello dominos.

Not the best but not the worst. Delivery was a long time so I just picked up the order.