Safelite AutoGlass

Bird broke my windshield, safelite fit me into their schedule. All staff and techs were extremely nice and helpful. They every re-​taped my shell turtle to my dashboard. Thank you guys!

I had 2 chips in my windshield that were serviced by Safelite. The serviceman was prompt, courteous and quickly filled the two chips. I was disappointed that after the service these 2 chips were actually more visible than before. One becoming a milky color and more opaque. I thought that might change once it set or cured but it did not. They are also both directly in the sight-​line of the passenger. I paid all this money and it looks the same or worse than before.

Only reason they got one star is that is the worst available rating. I scheduled an appointment and paid the upgrade for a premium time slot. I was called by a rude technician who said I would be between 11:00 and. 1:00. The propaganda these folks put in their TV ads is terrible and false. I scheduled the repair so I can attend my sons graduation but that no one cares about that. The idea that they come to you when you need them is not true in my case. Use a local glass company instead of these folks.

About 10 minutes from reaching Richmond, a rogue rock from a massive 18-​wheeler found the angle and impact force to crack my windshield. First time it ever happened. I was horrified. GREAT NEWS! I could get it fixed through my insurance and I was referred to Safelite. My attendant was so courteous and down to earth I wish I was not hungry and in a rush to leave! Other than the wait time to be seen + shield work, everything was great. The previous gash-​like crack is now a small seam. A battle scar for my Chrysler 200, of which it came out Victorious!!! Thank you! Jeremiah was the best guy ever!

I made an appointment to have my back window replaced through my insurance. My back window was pretty much shattered so I had to use the Mobile Service. Customer Service was friendly and helpful setting everything up. I was given the time from 12 – 5 and my technician arrived 4:45. I wasn’t happy since I took off of work and normally get off at 2 pm anyway. The only reason I cant give 5 Stars. I wasn’t happy about the appointment time frame, but I am happy with the work done.

Had my windshield replaced today by Paul, he was on time, friendly, and totally professional. He did a wonderful job and everything looked great! He even had the strips to put the ezpass back! This company was so easy to deal with from start to finish, they worked with the insurance company and all I had to do was pay my deductible. Went online Sunday and had windshield installed Wednesday. Awesome.

Not only were they able to replace my windshield on NYE, but the technician, Jason, was polite and professional, and the entire process was SUPER easy! I simply called my insurance company, setup an appointment, and the rest was taken care of! GREAT service!

This place is fantastic. They fixed my broken windshield instantly for a decent price, and were professional and courteous the entire time. I highly recommend.

I have been directed to Safelite by my insurance company a handful of times for minor cracks and scrapes. I have never had an issue, and always received good customer service.
Today, Karra was the technician who came to conduct the mobile service. She was prompt, friendly, and very professional. Thank you!

I am currently waiting to get my windshield replaced… so far the people who’ve helped me were very kind!!! Got a great price much lower than I was anticipating!

I originally called Safelite for mobile service. I arranged my schedule to block off 8 – 12 a.m. for the call. The technician called and asked a variety of questions, which I already answered when I booked appt. He arrived on time but was alone. It was drizzling outside. After backing my car into our garage, he informed me he could not do the job alone and I’d have to reschedule or take my car into one of their shops. Disappointment No. 1. Ok, so I make an appointment at the location on Rosedale behind the Diamond in Richmond. Arrived on time and was told it would take 1 hour to 1 hour 15 to replace the windshield. Sat in waiting room and had to listen to Christian Broadcast network for about an hour, followed by The View in which they discussed sexual activities. OMG. Mixed waiting room with men/​woman present. Awkward! Anyway, my car wasnt ready as promised and it took 2 hours until I got my car. After driving away and getting half-​way home, I realized they did not remove my EZ Pass transponder from old shield! So I had to turn around and retrieve it. Crew, including receptionist were unapologetic for the extended wait time and failure to give me the EZ gadget back. Main receptionist and the technician were borderline rude. Not customer service oriented in any way. Generally I think Safelite is a good company, but I will never use this location again.

I called the customer service to get a quote and after waiting on hold for 5 minutes I got a guy that was super rude and sarcastic. Seriously, you’re in customer service! I asked to speak to someone else because he clearly wasn’t going to be easy to deal with and refused to transfer me!!! Weirdest customer service experience ever and if that’s how the people behind the desk are, I don’t even want to meet or let anyone in the shop touch my car. Deuces Safelite.

With a minor crack in my windshield, 2 of my coworkers recommended this company and I looked into it. Totally didn’t ring a bell until I remembered their jingle «Safelite repair, Safelite replace»
The customer service is EXCELLENT! From the phone call to the toll-​free number I made to schedule my appointment to the in-​house staff when I arrived for my appointment the very next morning. Every worker came out and greeted each of their customers with a firm handshake and smile, definitely a plus in my eyes for customer service.
I felt they were pretty quick with replacing everyone’s windshield; depending on the size of the damage, never heard more than 1 hour for repair.
The pricing is definitely a plus as well.

Call center is where they lost a point. Although kind, the call center was in error in the info they gave me, so I made the trip to the shop and they weren’t able to complete the job as discussed over the phone.
However, Safelite across from the Diamond got me in same-​day when my car window was broken into, and it was on the weekend. I asked to review the glass they planned to put in prior to the work, (I had just purchased the car and it had tinted windows, I wanted to make sure it would match,) and the employee was very helpful. I ended up not using their services at all because they didn’t have exactly what was needed for my car, but even so the gentleman wrapped the broken window and vacuumed out the broken glass for free. He even recommended body shops that would be able to fix the door as well. I would definitely recommend this location.

The technician who came out to service my car was very nice and did a great job with repairing my window. They were out within an hour of me placing the order. I am very pleased with my experience with Safelite and will recommend them to anyone who has an issue with their auto glass.

Safelite is who my insurance company assigned to replace my windshield. The guy came out, removed the molding, saw rust, and said he would be fired if he replaced it. I had him call his supervisor to come out and check to see if the rust was really that bad or superficial. I was told the supervisor would call me and come by that evening. Four days later and I’ve still not heard from Safelite. I called a local glass shop and they easily replaced it the next day.
This is Virginia. You don’t have to use a garbage national chain to fix your car if you don’t want to. Keep your money in the area and support the local guys. They’ll appreciate it. Safelite apparently doesn’t care one way or another.

The most unbelievably, disrespectful company I’ve ever had to deal with. DO NOT USE!!!
It’s very rare I completely blast someone, it happens, but it’s rare. This place deserves it. 3 weeks ago they came out to fix my rear windshield on a lift gate. They installer put in the glass, but 2 other parts were missing so he couldn’t complete the job. He told me they were going to order the parts, and so in the mean time he taped up the seal around the glass so it would be waterproof and at least be drive-​able. A week later I get a phone call saying «we can’t order your parts, you need to pay us for what we’ve done, good luck.»
They literally half way completed a job then said just left me to hang demanding payment. As a result I ended up with water leaking through and water damage to the inside of the vehicle. Good thing I have full coverage, and good thing for them the cost of damage was smaller than it’s worth to take them to court over.