Travis Credit Union

Worst customer service ever.
Poor guy in front of me had been waiting half an hour. Says it’s usually an hour wait.
How do expect people to wait to give you their money and not just go somewhere else?
Will be taking my business elsewhere, thankyouverymuch

I went in for a home loan and the representative was not helpful. She acted as if I couldn’t afford it when I had all of my documents ready. They finally forwarded my application to a loan specialist a month later and Aileen had to keep up with her calls which took her 2 months to get back to me. She called again to follow up if I still need their services. You don’t need them. I got my house in one month and the loan provider I have was very quick and responsive daily. This branch is lucky they made $ 22 from me for credit check. I would never do business with them. I was considering opening an account with them too, but after this incident, I would never step foot in there again.

I was very happy with Travis until they switched their computer system. Now all accounts are tied together in their system. When I go to deposit a check with a teller they put it in the wrong account and I have to move it on their app when I get home. the first time this happened I about had a heart attack because my money missing. It didn’t dawn on me to check my other account which has a different ATM card. Also if you don’t have internet (yes that is a luxury not all of us can afford) your screwed. This is the second time I can’t access my account from my phone. I have tried two times with the phone support and they inform me that I need access it on a personal computer and I am not locked out (they try to help and are very nice). I am at work right now on my break trying to fix this and I can’t. I probably will not have access for a few more days because it is a holiday weekend and on my work computer it is saying «access denied» I am so frustrated with this words cannot describe. If I didn’t have a loan with them I would close my accounts now!

Wanted to buy a 4000 dollar car, had 16 000 in my account. They would only let me take out 2k bank policy. I close my accounts and went to BofA much better

I love Travis credit union but this branch is always understaffed in customer service
Plenty of tellers doing not much While you wait to see a rep at a desk