Velocity Micro

These idiots returned my PC without the power cord I sent. I have no idea whether they fixed the PC correctly, since I can’t plug it in!

I ordered an Edge Z55 from them and couldn’t be happier. I looked at a couple companies for a gaming PC and chose Velocity Micro because they had the best prices. For $ 2000 I got an i7, GTX760, 256GB SSD, 16GB RAM. The machine is a beast and has been playing everything on ultra settings and HD resolution.

I purchased a desktop PC and had the worst experience I have had with any computer vendor dealing with VM. First of all, the computer shipped from VA to California with a defective memory. I had to call customer service a bunch of time while we tried to troubleshoot and ultimately had to send it back. They took no steps to expedite the delivery but rather I had to wait a week shipping each way to get it back. When they sent it back to me, they apparently had loaded on Windows 8 from another CD rather than the OEM version so I could not activate the product. I literally called 8 times to try to straighten this out before they finally got me a new product key. In the interim, they made me call back several times, call Microsoft to try to work it out, and send them various pictures. This process began in February and only was finally resolved in May! I found the customer service people to be generally unhelpful, rude, and not at all taking ownership of their product. I would never shop with them again, even though the computer I received is pretty powerful for the money I spent. I would gladly have spent another $ 300 to avoid all the delays and aggravation.