Yellow Cab Express

I have never had a cab experience as uncomfortable and disappointing as my experience on Yellow Cab Express this morning.
While on the way from downtown Berkeley to the Oakland airport, my driver completely missed the exit for the 880 and took me several miles on the 580 instead. When he realized his mistake, he got off the freeway, turned around, re-​entered, and then almost missed the exit again. To compensate for almost missing the exit, he made a last minute lane change over the curbed median onto the off ramp to transfer freeways.
Then to top it off, he refused to deduct the entirety of the extra amount off the fare. I used the fare calculator on the website to calculate the estimated cost so he could deduct the excess off (as this was his mistake), but he would only take $ 5 off. The operator I spoke to when I booked the cab estimated it would be $ 45, the fare calculator online said $ 49, he charged me $ 54.
I called the main office to file a complaint and rather than talking to me, they asked me to hand the phone to the driver, and then they hung up after speaking with him. He then turned around and said «they said I’m right.»
In the grand scheme of things, this is not a huge deal, but when it is tacked on to a dangerous drive, it was enough for me to write this report. I would never recommend this cab company to anyone. There are plenty of other cabs out there. Save yourself some trouble and take one of them.