Cosmic Wheel

The absolute best bike shop I have ever been to. Jhon and Craig and all the others that are there. are extremely knowledge able and very helpful I refuse to go to any other bike shop

I’m real glad I gave this place a try.
Outstanding service and everyone I’ve dealt with is absolutely professional.
This is now my go to place.

I just received a brand new Cannondale Quick bike for Christmas from Cosmic Wheel. My Mom and I were given undivided attention by John who helped me pick the best bike for my needs. His knowledge, attention, generosity, and customer service could not be beat. John fit me to the best bike for my lifestyle and listened carefully to all my needs. I will recommend him and his shop to anyone looking to purchase a bike for themselves or family. With over 20 years experience working and maintaining bicycles why would anyone go elsewhere? Thank you John for all your help this afternoon!

Over the past several years I’ve gone to the Cosmic Wheel for my bike repairs,
although neither bike had been purchased at their store I’ve always received
attentive and courteous treatment there.
Recently I received a new bike as a gift, during assembly I apparently cross threaded the petal in the left crank which caused it to fail.
One of John’s employee’s had a used spare crank that pretty much matched
my old one, and asked if I wanted a new one or if the used one would suffice.
I told him the used one was fine and within 20 minutes I was back on the road
and at a very reasonable rate.
Thank you!

I dont usually write reviews but i had to this time. I bought 4 bikes from them over the years. John, the owner, is a great guy but i feel bad for him because he is now surrounded by some wisea$$ workers and techs.
Ive had some problems with my hydraulic brake on my new MTB. So I called and mentioned about Burping that everyone knows. This tech either was lying or BSing with me and says he doesn’t know what it was, and says to me in condescending tone, «why would u do that?». He went on and told me to bring it in. So i asked if it could be done while im there, and he says in same tone, «yea if i drop everything i was doing i can».
There are many different ways to handle customers and this is not it. He could’ve easily said «sorry we are booked» and i wouldve had no problems.
Dear John, in this business, customer service is the key. There are many other great shops in NJ. Get rid of them while you can.

John (the owner) and Tyler were both amazing. I am so glad I went there to buy my bikes!
They were helpful and were willing to discount the accessories I purchased with the bikes.
They spent A LOT of time with me, fitting the bike and making sure it was adjusted perfectly for my height and comfort. They are clearly passionate about cycling and knowledgeable. I appreciated shopping in a place where everyone was so trustworthy and never tried to «sell» me on anything.
To top it all off, Tyler walked three blocks to my car to help me to get the bikes in there. They are more concerned with making the customer happy than making a quick sale. This is so rare nowadays.
Buy your bike here! You will be guaranteed great service and you will leave with a big smile on your face.

I went in to have my Olmo custom bike worked on. The bike was in a serious crash and I wanted to make sure that it was repaired correctly. They replaced the neck, head set, handle bars and gave it a major tune up! Since, I was returning to riding cycling and quite out of shape, they made sure the bike would be positioned in a less aggressive angle. The cost was extremely reasonable and I am glad they did a wonderful job on the bike!
I just went into the shop today because my rear bike caliper was locking, there was play in the bottom bracket and the front dérailleur was not responding well. The shop took me immediately and I was able to road test it to my satisfaction. John even made sure my cleats and seat were positioned correctly before I left!
What I really like about the shop is they are very knowledgeable and the customer is King. John is sincere and honest. If they don’t sell the parts you want in the shop it is because they are not up to their standards.

Excellent service, the owner has lot of knowledge about bicycles and he was very helpful.
I definitely will be back.

I really wanted to like this place and call my go-​to bike shop for a lifetime, but with every visit I was more and more disappointed.
I bought my CAAD10 there about 3 years ago and the service was great from the start. There I met the owner, and the mechanic. They really took their time to help me select a bike that would fit my purpose which it did, and felt right at home.
My downfall experience started happening when I would go for some modifications on my bike. I told them I was new to bikes and they understood. As a new road bike enthusiast, I decided to modify my bike with better components. I noticed that they have no other interest in brands besides Shimano or Mavic. If I were to mention Boyd or Williams, They would immediately give you this look as to were to say, «You are dumb for thinking of going with them.» They would call it cheap China made products and so on, but from hundreds of hard core riders online, they seem to say the opposite.
So I tried to brush this off and not pay too much attention. Then I tried to take some weight off my bike by making it lighter adding carbon components and they would just look at you again with a gaze and say, «You don’t need that stuff on your bike.» Excuse me? Last time I remembered, this was MY bike, not yours. I am bringing my bicycle in for you to WORK on and thus get paid to do it, not to tell the customer what to do and not to do. It doesn’t matter if he rides competitively or not, a customer should be treated like a customer, not like one of your pals.
Like I said, I really wanted to like this place and on my last visit, which was about three weeks ago, I went to get my brake calipers replaced to Shimano 6700 and a tuning if needed. He asks for my number and tells me he will call me when the brakes are in and gives me a quote of around $ 89.00 with installation included. I wait about a week to follow up on my order. But when I call again I find out that they never processed my order and were claiming to be waiting for my confirmation.
Total cost: $ 220.00. At this time, I just want my bike and don’t really have the time to ask for a break down. What they told me is that they would get the brakes at a low price and give me the best price. This WAS not the best price.
Cables: $ 7.99 x2
6700 Calipers: $ 169.00
Labor: $ 25.00 Plus tax.
Are you kidding me? The brakes are listed all over the internet for $ 90! And I get a quote of $ 89.00. Something is not right here. The nail in the coffin comes in when I’m pulling my bike out of the store… one of the guys says to me condescendingly «Put some miles on that bike will ya?»
???
I answer, «I will try?»
This really ticked me off and I thought of calling them and telling him how I feel. I really thought the owner at least was a sincere person and professional businessman. Maybe he was in the past, but if you pay attention on how his «crew» behave with one another, and how the word professionalism is absent from this bicycle store.
There should be a **SNOB ALERT** posted somewhere in the store.
I love the bicycle that you sold me. Remember that it’s the customer’s bicycle, not yours. If the customer wants you to add different components to the bike other than Shimano or Mavic, do not look down on him/​her. If you are not going to be happy rendering that service to them, I would suggest you not waste their time nor yours because the customer will sense this. And also, don’t ever judge your customer on how he or she rides their bike. Remember, it’s their bicycle not yours. I will not be returning to Cosmic Wheel nor referring anyone to this place anymore.
You just lost a customer.

I have a Huffy mountain bike that I haven’t used in about 6 years, but wanted to start riding again. Unable to afford a brand new bike, I decided to see if my Huffy could be fixed so I took it to Cosmic Wheel to get some work done. Here I was thinking «ugh, a bike shop would laugh at me walking in with a lowly Huffy» but boy was I ever wrong. John treated me like I was a customer that just bought a $ 1000 cannondale! So incredibly attentive and knowledgeable.
My bike was ready in a couple of days and it was amazing what John had done to it! I practically ended up with a new bike. Everything was clean again, my brakes, bearings, gears were all expertly adjusted, and he cleaned the heck out of the rims. I could not be any happier with John’s work. Mr. Russo has earned himself a repeat customer.
When the weather gets warmer, I’ll certainly look into getting a brand new bike and I know that Cosmic Wheel will be the only place I would purchase one. John is literally «the bike whisperer» Keep up the good work Mr. Russo!

I visited this shop in June 2013 after buying a bike on line, putting it together myself, and realizing a bike shop should look at my work. Initially, I didn’t think my experience warranted a review. Having ridden the area for the last four months and dealt with James Vincent, Piermont Bicycle, and Toga Nyack in the interim, I now think otherwise.
I won’t patronize Cosmic any more, which is saying something since they’re about two miles from my workplace and both my boss and his boss are long-​time customers.
My initial visit was on a Tuesday afternoon. A staff member advised me to have my car mirrors in because they were frequently hit. That was the end of pleasantries. Another employee (owner?) ambled over and mused, «That bike needs a lot of work!» Really? It’s only brand new. Did I put the brakes on inside out or something?
It was ready a week later. They charged me $ 70 plus tax essentially to true the wheels and adjust the brakes. The front dérailleur cable came loose on my first ride — it was tight when I rode it before I brought it in. The wheels went out of true during the summer, by which time I’d acquired tools and learned to do that myself.
Screw ‘em.

I was really unhappy the first time I stepped in here. I was walking by and stopped in just to look at prices. Nothing is labeled with a price. You have to ask. Not and issue. However, when I walk in the store and am not even greeted the entire time I’m there, UNTIL my bf walks to the counter and says he needs help — that makes me mad.

I simply stopped by to pick up a helmet for my 7 year old son. Great shop, and the staff was fantastic. They fit the helmet, and made sure my bashful son knew how to tighten it on his head, snap and release the clamp, and care for it, as well as encouraging him to always wear it while riding. A great first impression, and honestly, I can’t wait to go spend some more money at the shop.

Super helpful crew that works here.
I brought my baby (6 speed Schwinn beach cruiser) in to fill her tires and adjust her chain and they did that for free. Also, people rushed to hold the door for me when I came in and out with her. I had already struggled with the damn thing in and out of the car so that was nice of them.
There was a good amount of people here getting their bikes worked on so I would maybe call ahead to make an appointment.
They also sell clothing and bike accessories. First class bike store!

I bought an awesome Bike for a great price!
I got in, got adjusted and was riding my bike home about 30 minutes later.
I am so pleased with my purchase. The bikes they carry & their personal guarantee is what keeps them in business.
They are passionate about their bikes and love what they do.
Cosmic Wheel deserves a perfect 5 star!

Based off all the stars given, I figured that I would have the same 5 star experience but unfortunately that wasn’t the case. I walked in and asked this guy if he could assist me as I just bought a bike online. I just wanted someone to make sure parts were put together properly. He told me he could and so I came back in with my bike and he starts to write up a receipt and tells me that it will be ready next Friday. With a confused look on my face, he points to the wall and says «look at all those receipts, we’re busy» in a rude tone. I’ve never been in Cosmic so how was I supposed to know what those were for? With only 4 people in the store, everyone seemed overwhelmed and unable to truly assist. If you are new to cycling and want someone who can answer all your questions, go to SB on Hudson Terrace.

To call The Cosmic Wheel anything short of phenomenally outstanding in a mega-​altruistic and supremely helpful manner is doing the community of bicycles and bicycle riders a disservice the the world over. I’d like to begin with the owner, John Russo, a man who has the heart of a lion.
As courageous as John is, he somehow manages to capture the kindness and sensitivity of a new mother only moments after childbirth. John knows what you need. John knows before you do. Nonetheless, he hears you out and weighs your concerns for the best possible fit for you, not as a cyclist, but as a human being. As a fellow walker of this earth. John doesn’t do what he does for any other reason than his basic, root belief that there is a perfect bicycle for everyone and it is his job to find each rider that perfect bike. Will he up-​sell you? No. Certainly not. How about a down-​sell — everyone loves to save money, after all? There’s no need. John’s patented (I think) system of sales enables him to give each person the BEST possible deal around on the BEST bike for them! Incredible? I think so. And so do all of the other cyclists — be they recreational, competitive or merely exercise-​enthusiasts — I’ve spoken with. The word is out, kids: The Cosmic Wheel is the place to be. The shop wouldn’t be there without John, and neither would the employees, for that matter.
Michael Zak is the man who tinkers with the bikes while John pampers each and every man, woman, child and dog who crosses the threshold into The Cosmic Wheel’s marvelously magical land of rainbows and happiness. What Michael probably didn’t tell you, is that his body is both a temple and a canvas. A temple which he treats with the care one expects to be given to a family heirloom — a vase passed down from generation to generation, traced all the way back to Cleopatra. A canvas for the artists who have designed training wheels to keep him upright during the worst of his pain and suffering. That’s right — Michael Zak suffers through the nitty gritty, the muck and the mire, the worst of what The Garden State’s competitive youth have to offer. He is Michael Zak, bike racer extraordinaire. Zak’s been beat down, kept down, wrung out, hung out, brought down, knocked down, stomped on and crushed on his way to category 2 stardom racing first for the shop’s team, Team Cosmic, and most lately for Blue Ribbon racing. All that Michael has learned while down in the mines, he has taken to heart and gladly (not to mention willingly) passes it on to all those who ask, and even some of those who don’t.
Most recently, a new member of the Cosmic team of tinkerers is Chris who has long hair and enjoys Welch’s, from what I witnessed today. He seems to be made of the Right Stuff and sure knows a thing or two about long hair, spoke-​wrenched keychains and BMX bikes.
Having spent many a day down at «The Shop», allow me to vouch for THE COSMIC WHEEL as the best place around. Not sure what to do with your day? Head on down to the shop for a Clif bar and some water. Not sure what’s on TV that’s good? Head on down to the shop and listen to John’s witty banter as you gaze longingly at the new Cannondale Mike’s building up. Just want to look at some mean race bikes? You guessed it — head on over to The Cosmic Wheel Bicycles for the latest and greatest and the last word in racing bicycles. Less than 2 months ago, The Cosmic Wheel built up a bike that weighed 11 pounds. ELEVEN POUNDS. I know. I wouldn’t have believed it either, had I not seen the scale with mine own two eyes. Which reminds me — curious about what your bike weighs? Head on over to The Cosmic Wheel to tip the scales and see how low you can get! Want to try and reach 11 pounds? Just hop on over to The Cosmic Wheel and see what kind of upgrades that can hook you up with!
If there were 10 stars, I wouldn’t have awarded The Cosmic Wheel with 5 stars. I would have given them 10. And not because they deserve 10, oh no. They deserve 100. But in this case, there were only 10 stars. If there were 100… well, you guessed it.
As The Cannibal, Eddie Merckx, once said, «Don’t buy upgrades, ride up grades!» While that may hold true in terms of getting stronger, The Cannibal didn’t exactly ride a Target Special. Get your legs spinning at The Cosmic Wheel today!

I was looking around areas near Fort Lee to purchase a hybrid bike for recreation riding and fitness. I looked at a bunch of places near here and I see 5 star ratings from 11 reviewers. I’m thinking a shop that has 5 star ratings can’t possibly be true and I had to go in for myself to check it out if it was true. I went their last Monday to take a quick peek after work to see what bikes they had. Mike was the one who came and provided me with information on bike that would best fit me and no pressure in purchasing it. He offer me to come back in suitable clothing to take the bike out for a spin.
I wasn’t able to come back that day but I came back today to check out the bikes that I would like. This time the owner John came and assisted and educated me on differences between each bike. He took his time in helping me find a bike that would best suit me. After an hour and a half I decided on the Quick 4 after taking the Quick 5 for a spin. I also bought the bicycle rack for my car and John helped and explained to me how to install it on my suv. This place has great customer service and that is what business is all about in keeping long term clients coming back.
Will be bringing my girlfriend back to get her bike here.
If you don’t believe me come and check it out for yourself.

John Russo you and you’re staff are the best. Can’t thank you enough. Love my bike. And I know my knee will improve with each ride. Great physical therapy after knee surgery! Will see ya soon. I will be very happy to highly recommend you to anyone!!!
:)

By far the most pleasant bike shop experience I have had to date. I’m originally from the area and now live in Manhattan and would rather make the trip to this shop for their service. These guys are extremely thorough and do not sell junk to their customers. If you need a shop give these guys a try. They stock Cannondale and Trek, you won’t need to go much further for a good bike.