Palermo’s Bakery

I use to order my custom cakes from Palermo’s, excellent quality cakes however the customer service is really bad. I was a loyal customer and I’ve got to say the last time I tried ordering a cake with my wife we were given such a hard time. We really miss working with Lidie, she was such a sweetheart.

DISCLAIMER: This review is based off the perspective of one who ordered a wedding cake AND the cake was part of the wedding venue (The Grove) package.
Alright! So we made an appointment with the bakery to pick out the cake just a month before the wedding and we were impressed by the selection and the design options. The taste testing and free beverage during the appointment was tasty and fun! Olga was nice and patient with us and I thank her for that!
We ended up choosing a 4-​tier vanilla cake with layers of fresh strawberries and cannoli cream, for the 1^st 3 tiers. The top tier (meant to be for the newly weds) is a chocolate cake with Nutella-​like spread. I can’t wait to have it! And the best part? No fondant! That stuff is like chewing rubber and I can’t stand the stuff.
Once we saw the cake at the wedding, it was gorgeous! Exactly what we wanted and it tasted delicious! I will post a pic a little later on. The guests really enjoyed the cake, and especially appreciated the beauty of the cake.
We enjoyed our experience and the product that was given to us. Thank you, Palermos — you guys had a great part in making our special day even more memorable!

My usual bakery had about an hour wait so I ventured over to Palermo’s what a mistake .
I asked the girl if the cake was REAL whipped cream she assured me it was silly me I believed her It was some sort of whipped topping it tasted terrible & left a terrible after taste in your mouth Besides that I bought 1 small tray of honey balls did not care for them too much .The worst part is paying $ 33. & then throwing them in the trash. I will wait on line the next time I need any bakery item.

Their Italian cookies are great. The Strawberry Shortcake is very good. Anything else, I save for my favorite bakery in Hackensack. Their prices are too high for average quality. Maybe they save their energy for their wedding cakes. Also, they seem to hire bitchy girls to work for them in RP.

Very, very disappointed in Palermo’s for over a year. I have given them my business for many years because they are local, and I prefer to support local businesses, but I honestly think I need to cut ties with them once and for all.
Ever since they opened their location in Little Ferry the quality of their products has steadily declined. I always liked their Raisin Tea Biscuits, but the size has been reduced by half, but the price has remained the same. Not worth the money!
I stopped in today, for perhaps the last time, to get some rolls. I got a mix of Sesame and Poppy seed rolls, and the Sesame seeds and Poppy seeds appear to have been applied individually with a tweezer. I’m not kidding!
It almost seems like they are trying to either drive customers away, or steer them to their new location, which, based on my experience with the Ridgefield Park location, I no longer have any desire to visit. My feeling is that they have gotten too big and have lost their way. They are obviously unable to maintain the quality of their products.
It’s a shame really, but if I were you I would just pass them by. Plenty other area bakeries in the area that consistently produce high-​quality products. If I could have given NO STARS I honestly would have. Check out their ratings. More than half as many reviewers gave them 1 star as opposed to 5 stars. Wake up your ship is sinking!

Palermo’s delivered everything we wanted in a wedding cake. From the day we went for the tasting, we were blown away by the quality of their cakes and fillings. We tried multiple combinations but knew from the start that we wanted the red velvet cake. They worked with us quite extensively to design the cake fitting our theme and décor. They cake looked amazing on our wedding day and looked better than we designed. We were pleased to find out that it even tasted better. Each bite was delicious and quite honestly, we can’t wait till next year to try the top tier that we saved. All our guests enjoyed our selection as well.

I have been with Palermo’s since 2010. And when I say I have been, that is the operative word as I don’t work there but I don’t buy my special occasion cakes from ANYONE else. I have, no lie, bought more than 15 cakes from these folks from every occasion –birthdays, anniversaries, christenings, my favorite team (baseball/​basketball) making it to the finals. you name.they make it. And please note, I am not just saying I have bought a «regular» cake. all my cakes have been custom and I have been able to thought partner with one of the best designers and I always get what I want. I am NEVER disappointed.
And I would be remiss not to should out my girl, Leann who works there and has always made me feel like royalty and has made my ideas jump off the paper and the final product always exceeds my expectations. I can’t say enough about this place if you want a cake that will be the centerpiece of any occasion. Lastly, they taste as great as they look – that is KEY!

Their customer service really took a dive. They use to be pretty alright but 2 times I got very rude service. Last two cakes were overly sweet it was hard to enjoy.

We ordered a Red Velvet Cake for a co-​worker from Palermo’s and it was AMAZING !!!
I will definitely be ordering from them again.

I am a Super-​fan of Palermo’s. Italian family-​owned. They made my baby shower cake, my son’s 2^nd and 3^rd birthday cakes, they will be making my daughter’s next year, and so on.
Where do I begin… we went in for a cake tasting, it was probably one of the most difficult decisions because all the cakes were so good. But once I tasted their Raspberry preserve filling, I was hooked.
Their cakes are absolutely the best; inside is moist and delish. The creamy whipped buttercream icing is super sweet, you are getting two cavities from the icing alone [sucks, but its so dang worth it… ok not really… but it’s still good].
Pricing is determined by size of cake, filling, and any other artistry involved. All in all they are fair market value. I spent about $ 30 on a 8″ (fed 10−15pp); 30 – 35 was about $ 180 or so. It wasn’t bad at all.

Everything this bakery makes is AMAZING! Their cupcakes, baklava and donuts are delicious, but their cakes are the best. We have gotten their 18″ cakes for numerous holidays. Not only do they taste great, they are decorated beautifully and the price is great ($ 30-​$ 35).

If you are not a regular they could CARELESS about you. I stopped in and was treated like a 2^nd class citizen cause she didn’t know my name. regulars walked in after me and got serviced first. The only reason I made a purchase it because I had no place else to go but it won’t happen again. They are sure to make you feel like dirt but happy to take the money!
Don’t waste your time or money!

My wife and I loved our cake tasting appointment and the wedding cake we got from here. During the cake tasting appointment, we received great personal individual attention, and guidance on what to expect and what to focus on. They were even super friendly, patient and helpful throughout the duration of the designing process and when we had to come drop off some bling accents, crystals we wanted adorned on the cake. The actual cake, the final result after months of blood sweat and tears, was phenomenal. The cake looked stunning, they decorated it perfectly, exactly how my wife had asked for it. The cake tasted amazingg, right now I cannot remember the flavors as its been over 15 months since we got married, but i just wanted to take the time to write a rave review because engaged couples should feel no hesitation leaving such a crucial aspect of their wedding to this bakery.

I went there a few times in the past 3 weeks and still the deserts tasted like shit. Staff is rude God forbid you ask a question they catch an attitude. They don’t wear gloves and touch the deserts then the counter then the money that’s disgusting. I will never go back there again. They need to get back on track with their deserts.

The Man and I did not choose Palermo’s on our own — the preferred caterer for our wedding venue includes a cake from Palermo’s in their catering package. We figured that if we’re paying for it anyway, we might as well take advantage.
I scheduled our tasting online for the day before Easter. The drive up wasn’t bad at all, and we were fortunate to find street parking since it was late in the afternoon. The bakery itself is small. They have a long counter with cases of cookies and confections on the left, refrigerated cases with cakes and a coffee station on the right, and a long, narrow aisle in the middle for everyone to stand/​wait. We were told the tasting was in the small space next door. The windows to that space were totally covered so we would never have known it was there. We were told to wait in the bakery until we could go next door (we had to get buzzed in).
The tasting space was even smaller, and there were couples there who brought additional people — a tight squeeze! They had several stations where the consultants showed the different decorating options on the screen. You get to scroll through them and decide which ones you liked. We were then brought out two plates filled with cake samples (14 in total). I let The Man handle the tasting since I don’t handle sweets well, and he was in heaven. He narrowed it down to 3 choices, which I tasted, and we decided on a vanilla cake with French crème and raspberry filling. Very tasty. We opted for a very simple design (alternating square/​round layers) done in white buttercream with some pretty swirls and buttercream roses on top — we wanted everything to be edible on our cake. We finalized the details, and walked back over to the bakery where we bought many, many delicious sugar cookies to bring for Easter.
Our caterer handled the rest of the details with Palermo’s, including taking delivery of the cake the day of our wedding. As far as we know, everything went off without a hitch. Our cake was a big hit, looked beautiful, and fit our style perfectly. We took the top layer home and ended up eating most of it the week after the wedding (we saved a small wedge for our 1-​year anniversary).
The people we worked with at Palermo’s were warm and friendly yet very professional. We were extremely happy with the wedding cake we ordered and do plan to go back every year to order ourselves an anniversary cake. They had so many different flavor combinations that it would be really hard not to find one that you like. It was well worth the trip up the Turnpike for us, and we have no problems recommending them to other couples.

We held our wedding at Shadowbrook and Palermo’s was the contracted bakery that provides all the wedding cakes. I held an interracial wedding so I wanted to have a Chinese character on the cake. It was a 3 tier square cake with alternating flavors for each layer. We had red velvet cake with cream cheese filling and vanilla with dulce de leche filling. It was absolutely delicious — and I don’t even like cake! For our gluten free guests, we prepared red velvet cupcakes for an extra cost ($ 5/​jumbo cupcake).
When we visited the Ridgefield Park branch, we spoke with Olga who was very helpful. She was professional, efficient, and extremely flexible. When we saw our wedding cake, we were absolutely stunned with how beautiful it was!

My wedding venue has a contract with this bakery. Although my cake tasted delicious, The display was so embarrassing! I didn’t want my photographer to take any pictures of it. Most of all it’s not in my wedding album. The cake looks rushed and I am very embarrassed.

A few days ago I sent a picture of a cake that I wanted for my boyfriends birthday. The next day I called to do a follow up on my order and the woman on the phone was very nice and extremely helpful. The service was easy and fast.
I became a fan of this place a few years ago when I needed a cake for my 21^st birthday. Back then I was able to do a cake tasting at the actual bakery which was tons of fun and delicious. I knew I would come back again in the future. Finally I had the chance to order something from them again and it was just as great as the first time I did.
I sent a friend to go pick up my boyfriends custom made Texas ranger cake and it was perfect! The whole look of it totally met my expectations and it tasted just as good also. To my knowledge, I bought a cake that could feed up to ten people when in reality I felt like this thing could feed an army! I was shocked and happy when I saw that I did not get a really tiny cake.
The only downside was that the box it came in messed up a little bit of the top corner of the cake. But whatever, stuff happens… regardless at the end of the day This place made me a very happy customer for a second time and an extremely happy man on his birthday. I will absolutely be back again in the future!

I gave Palermo’s 3 stars because they have really good pastries. I went there with my fiancé for our cake testing and got crappy customer service. I walked in the door and everyone just stared. Someone was helping a family already and didn’t even look up to greet us. Other girls who worked there looked up and went back to doing their business. The place is extremely small with papers scattered everywhere. The woman who helped us didn’t even smile or provide any insight when we were confused about how they worked. The cakes were delicious but was extremely turned off by the customer service. I wasn’t asked to show any pictures, barely got any second opinion, was talked down to like we were idiots, and I had to ask EVERYTHING in order to get answers.
I wouldn’t have mind if she told me what she thought would look best, if she asked me what colors my wedding colors were, what my dress looked like, to provide me with any additional ideas. At that point, I didn’t even want to show her pictures of what I had because it didn’t seem like she wanted to help us at all. She stares out the window, put her hand on her chin when my fiancé were discussing some things like she hated us being there.
Overall, cakes were amazing, but horrible customer service.

I’ve been going to Palermo’s for special occasions. Not only are their cakes delicious but they work with last minute request within reasonable means. I placed an order literally a day before my bday celebration. Not only did they accommodate the request but nailed the design. I had a mini 2-​tier whimsical cake with polka dots and bottom layer with diamond shape layout. As well as 30 on top in fuchsia. And they add mini daisies and pipping to the 2-​tier cake. It was a vanilla cake with pineapple filling and coconut mousse with butter cream. It was so good. I had also placed prior cake orders in the past– luau girl in Hawaii island, and a whimsical design inspired by Alice in Wonderland. Both in the same cake flavor/​filling but beautifully done.
Olga and Paulie are wonderful to work with in addition to the rest of the staff. My daughter will be turning 1 soon in a few months. I can’t wait to get a cake again for her big celebration.