Amazing Flooring

We had same experience as Katy. terrible!!!, Hope I can rate them –0
Irresponsible company. they won’t do what they said. if there is ever a problem they won’t ever call you back. They totally mess-​up my floor, one of my bedroom was buckle up also during summer time, I had to hire other contractor to replaces my entire bedroom floor. if you want to spend your wood floor twice hire them! :(

We had the worst experience ever with Amazing Flooring and Lynn. I would like to give it ZERO star is I can. When I checked this forum a few months ago, there were a few other bad reviews similar to my experience, and curiously all disappeared somehow. Our floor purchase with Amazing Flooring was the most stressful experience during our renovation. WARNING — DO NOT USE AMAZING FLOORING. We even had to engage an attorney and threatened lawsuit before getting our floors/​delivery fee refund.
This all started last summer when we were shopping for Mirage wood floor. We called around, and Amazing Flooring/​Lynn was the most responsive and had the cheapest price. For some reason, they were also listed as a designated distributor for Mirage so we thought we were safe. We went to their store, and paid in cash for the floor to get a further discount. Lynn was amazingly nice up until the deal closed. We were promised that we would get our floors before Labor Day weekend and that we would get a call from Lynn once they are ready to schedule for delivery. That never happened.
Episode #1 — For Arrival:
For several weeks after Labor Day weekend, we called/​emailed Amazing Floor. It took my husband and I (calling from different numbers) for Lynn to even pick up the calls. The excuse was always the truck is late, stuck at Canada border etc. The stories were never consistent and confusing (the truck driver is on vacation, oh he didn’t take vacation last week because his wife couldn’t take off, but then he took it anyway). It was becoming increasingly stressful as the weeks go by, not only because we were delayed on our reno project, but also because after some time we actually feared that we were not going to get the floors and that the whole thing could be a scam. Lynn was rude, non-​responsive, and either really confused or lied, (telling me she texted me but texted the wrong number, but that would be immediately after she picked up my call from my cell phone on her cell). We then ended up soliciting the help of Mirage (manufacture) and threatened law suit. Eventually, weeks later our floor arrived at their warehouse.
Episode #2 — Pickup:
Even after the floors arrived at their warehouse, they couldn’t schedule a delivery because of issues with their delivery guy. We said fine, our contractor will come pick it up. Lynn’s response was then she doenst know when they can move the floors from their warehouse to the store for the pick up, and that we couldn’t pick up directly from their warehouse (because it just dosent work like that). Thats another few weeks of going back and forth tracking her down and asking Mirage to help us. Finally, we were able to pick up our floors after the significant delay.
Episode #3 — Delivery Fee Refund:
Since we picked up ourselves, we were entitled to a $ 325 delivery fee refund, which according to Lynn would be sent to us in a week (thats a week after 9÷26÷2014). A month later, I was still trying to track her down not having received the check. In November 2014, they sent us a receipt of a money order. Then months of waiting and calling, having unpleasant conversations with Lynn. In Jan 2015, we reached out to Mirage again to help us. To end this long story, we finally received the money order in Feb 2015, when it was promised to us in Sept 2014.
This was our experience with Amazing Flooring. I cannot comment on the legitimacy of the business, but certainly have doubts, and definitely the lack of professionalism. There were a few other similar experiences to ours that was on Unilocal,and for some reason disappeared. When we were at the store, there was another lady that came into the store really pissed off at Lynn and squatted there. We thought she was just a crazy lady, but now I understand she probably had another similar experience as well.

After a burst sprinkler ruined the engineered wood floors in our condo, we looked at several companies to fix them. We stopped at Amazing Flooring because they were close by. After speaking with Lynne, their business manager, we decided they were the best option. She was knowledgable and didn’t try to up sell us to something we didn’t need.
Because of insurance issues, we couldn’t get the job started for several months, but Lynne stayed with us the whole way, checking in and offering advice on how to get things moving forward. (She’s an expert at the insurance process.) When we finally could start the job, Lynne made a crew available. They were prompt, hardworking, and professional. Because of the water damage removing the old floors was very difficult, but the crew still finished the job on time and budget. The owner stopped by every day to check on the job. Our floors look, well, amazing. (We replaced 3-​inch natural maple with a more modern, wider and darker 5-​inch Flint Maple from Mohawk.)
I highly recommend Amazing Flooring if you’re in the NYC or Northern New Jersey area. They’ve been around for over 25 years, I believe that says a lot.