Bob’s Automotive

If I could give them no stars I would! I have taken my car to Bob’s several times to have the oil changed, but the last time they did not lube the gasket on the oil filter and I had to have my car towed to a shop for repair. At the shop it took two mechanics to remove the dry sealed oil filter because it was installed wrong and way too tight. I went back to Bob’s with the tow bill, the mechanic printout that stated the issue as well as the oil filter that they damaged to let them know about this because I don’t want anyone else to have to experience this. I talked with Bob and he became defensive, raised his voice and was yelling at me and then proceeded to bad mouth the shop that I went to in order to resolve the issues. I had to ask Bob several times to stop yelling at me. Bob talked down to me and was very insulting to me. Bob told me that this happens and that it is common for them to have to use a hammer and chisel to remove the oil filter. Then the lady that works there got into the conversation and blamed me for doing something to the filter. I let them know that I was not here to cause any problems, but that I just wanted to make them aware of what happened in hopes to prevent it in the future. I’m no expert, but I have changed my own oil several times and I have also taken my car to several shops to have it done and I have never had to or ever seen a shop use a hammer and chisel.
I understand that shops get busy and sometimes mistakes happen, but I am just astounded by the manner in which I was treated. There customer service was the worst that I have ever received and I have never been treated so rudely. I WILL NEVER take anything that i own to Bob’s automotive again,

Our vehicles have been serviced at Bob’s for 8 years now. I have consistently received great customer service, quality work on our cars, and quick service time. I can count on what things need to be repaired/​replaced now and what could wait. Thank you so much for your excellent service!

My 1978 Ex-​postal jeep converted to an ice cream truck and painted a Canary Yellow which has been a sight around Ridgefield, Woodland, La Center and sometimes Salmon Creek these past few years! The problem has been in the overall jeep’s engine running without missing, sputtering or simply trouble starting. and the most annoying is her just quitting while out on the route [ice cream] After various service’s and mechanics have looked at her I stumbled on Bob’s on the recommendation of a friend, Bob’s discovered the reasons for failure which was a faulty coil wire and a very dirty carburetor. So a weekend with a disassembled Carburetor in solvent and she is running great. I have 3 vehicles to my name which includes my own personal vehicle and my wife’s car. From now on only Bob’s will be working on them, I am very pleased with their work and give Bob’s Automotive in Ridgefield Washington an A+for keeping me in Business, Larry the ice cream man;