Advanced Dermatology, P.C.

I want to write two reviews, one for the doctor and one for the reception staff. Dr Hu is great, she really spent a lot of time with me and was educated on a rare issue I deal with. I really like her — 4 stars. Now for reception. I have never been treated as rudely anywhere. They don’t greet you nicely, they don’t even greet you, they ignore you, they are not friendly and when you call you get put on hold forever. I am not sure who the office manager is but looking at these complaints from last year, things have not changed. It is just awful.

I am a nurse, so I know what patient care should be. This was not it. Staff were not the most friendly. Then waited over an hour to actually see the doctor, who spent no more than 5 mins with me and seemed very rushed and not very helpful with advice for skin care. I would not recommend this practice if you are looking for good patient care.

I don’t even know where to begin with this place. I went here in 2010 and again 3 weeks ago. In 2010 I went on Isotretinoin and was here once a month for 6 – 9 months. So I’ve been here several times prior to the most recent visit.
Still the same stuck-​up, full of attitude receptionists, the call hold time is enough to want to hang up and call elsewhere, the wait from appointment time until being called is far too long, the doctors will rush you through your appointment and write up a bunch of scripts without thoroughly examining what you went there for or explaining how to use the prescriptions. I went in with 3 pages of notes for this doctor and her first comment was that I had too many things to go over! (It was the pregnant one — her name is Karen D.) I had a bad reaction to a cream and when I called to talk to a nurse as an emergency, all I got was a voicemail asking for 25 pieces of information. Its a nightmare. I had a bad experience with them back then and nothing has changed. I’ll never return.

I went there for my first time due to two different things. One thing was bites and the other was a rash I had. I saw doctor fox. He stood way too close to my face. barely looked at my rash. Pushed down the top of my shirt to tell me I had sun spots and should get a full body exam to get screened for skin cancer. He also tried to force me to buy a cream that was $ 40 that I did not need. What a waste of time that was

Absolute idiots. I make an appointment 1 week in advance and show up and they tell me I’m not on calendar until following week. I will not even be in the country next week so would never in a million years make that day. Bunch of rude and moronic staff.
Please join me in taking your valuable business to the other million doctors who are more accommodating.

I was a patient for the first time yesterday in the Ridgewood office. To say I was disappointed was an understatement. I wish I could give this no stars. I had an 8:45 appointment time in which I arrived 20 min prior to so I could fill out paperwork. The front desk receptionist is very rude but I ignore that at first. I fill out my paperwork very quickly and handed it back. My appointment time came and went, I asked the receptionist how much longer it would be since I had to get to work. I was starting to think they forgot about me. I was not called into the room until 9:25. Which I find absolutely ridiculous. There was FIVE patients for Dr. Hu that came in AFTER me and were seen BEFORE me. I got into the room and the medical assistant was OK, and that is me being generous. She was very short with me and rushing me through questions. The Dr. was pretty nice but again I felt rushed by her and I feel as though the appointment only lasted the 15 min was because she has to biopsy something on me. Other than that it would have been in and out.
Here’s the thing… I am a nurse in a doctors office, a successful one with extremely pleasant staff and lovely doctors at that, and have never found reason for that type of behavior or wait time. I would NEVER rush a patient or make them feel uncomfortable so why was that how I was treated? The front desk of an office is the face of your company, and it boggles my mind that they have such an unfriendly staff and that it’s acceptable. Whether I was a nurse, a plumber, or a chef… you are dealing with someone’s health. That is not something to rush or take lightly.
I was so unhappy with my experience here. I decided not to book my follow up appointment because of that. That is just not a good business!

I think any business the places you on hold for a period of greater than 10 minutes really doesn’t care about your health or their business.

Absolutely terrible experience. I will NOT return here. The best part was I didn’t wait long at all in the waiting room. I was scheduled for 9:30am. I got there at 9:15 and was taken back to see the doctor by 9:30. I waited for about 5 min before the doctor came in. Once Dr Judy Hu came in she seemed completely disinterested in my issues. I asked her to check a mole on my nose. She took a quick look and diagnosed it. When I asked a question, she seemed annoyed. I asked her to take a look at the psoriasis on my head. She pulled a few stands of my hair back then said she would give me a prescription. I asked my 2 other questions which seemed to bother her even more. Again, she was completely disinterested. I was in with the doctor for approximately 3 minutes total. I asked if I was having a body scan (which I discussed when making the appt), Dr said she would do it in the next appt when she planned on removing a mole on my nose. I really thought everything would happen today. I will not go back to Advanced Dermatology. This doctor really needs a course in interpersonal skills.

I scheduled my first appointment with Dr. Barry Silver today at 9:45 AM. At 10:15 I had still not been seen so I asked the receptionist to check what was holding it up. I was told that there were still 3 more people ahead of me and thus I wouldn’t be seen for my 9:45 appointment until after 11:00. No excuses given except «the Doctor is busy». We are not talking a late afternoon appointment where possibly things fall behind. Obviously they book multiple people for the same time slot and have no regard for their patients time.
Obviously I will never go there again.

I’ve been going here for just over a year mainly due to the fact that I didn’t like my previous dermatologist, but I also really needed to address my acne and tons of freckles/​sun spots. My regular doctor is Karen Duarte and she’s great. Very thorough and makes sure to address any questions or concerns that I have. I will admit that I still have yet to get breakouts under control, but they gave me a ton of these little sample tubes of an acne cream that works really well when I need it. The prescription was far too expensive to pay for (even after insurance).
My most recent experience was with Dr. Lieb. Hands down, BEST dermatologist I’ve ever seen. I had to have a spot removed from my back that was worrisome to both myself and the doctor. Not only did she talk to me and joke around throughout the entire procedure, but she told me everything she was doing so I knew what was going on as it was happening. She knew my wedding is less than 9 months away, so she said she was going to do everything she could to make sure the scar on my back was as small as possible. The scar itself isn’t very small, but it’s been over 3 weeks and I can honestly tell you that I can barely see it. She did a fantastic job! I’m really happy with the results and I highly recommend her.
Despite the fact that there does tend to be a longer wait time to see a doctor here, I have yet to have a bad experience at this place. The front desk staff are not the most organized/​friendly people, but to me, I care more about the personalities and attitudes of the doctors who are treating me.

This is one of the most poorly organized and unethical doctor office I have ever visited. My experience was horrible, from the beginning to the end.
My family doctor referred me to the this practice. However, when I called for appointment. The first lady asked me lots of questions and then transferred me without saying a word. The second lady asked all the same questions again, and transferred again without saying anything. The third lady started asking all the same questions again! Maybe they thought my case was not profitable enough. I had to give up.
Several weeks later, I called again, this time I got the appointment without any problem. When the doctor came in, I realized why it was so easy this time. She was not the doctor I was referred to. Because she was apparently new and young and knew no more than the medical assistant. The assistant help her answer some questions. I spent time and money just for some advices could be found on wiki. Should they pay me help traning their doctor?
Not to mention that the waiting is pailnfully long and the receipnists were not helpful at all.
Several weeks later, I received a bill from them with advertisement materials. They asked me to pay $ 10 more copay because the receptionist made a mistake. I believe they did this on purpose, so they can send you marketing materials to follow up.
This happened several years ago, but I felt it is my duty to share my experience here because I found the doctor office was making false 5 start reviews for themselves on Google. All the positive reviws were made by people who have only reviewed this business.

This is a big, impersonal office where everyone has attitude from the front desk on up. The nurse was rude and incommunicative. Dr. Kurtzman embarrassed me greatly, gave me two minutes of his time, allowed no opportunity for questions, then stated, «Once a year,» and walked out. Avoid this office.

I have struggled with acne for the past 4 years and have gone to several different dermatologists. I made an appointment with Dr. Silver to hopefully finally get some resolutions for this problem. My appointment was at 12:30, I arrived at 12:15 to fill out any new patient information. There were a ton of patients in the waiting room for Dr. Silver as well… first instinct, this can’t be good. Waited, waited, waited… got seen by the nurse around 1:15, then Dr. Silver.
Dr. Silver spent no more than 10 minutes with me and did not care to hear any of my previous experiences or test results or medical history that may be related to this issue. He prescribed me medicine and said come back in 4 weeks. I have already taken this medication in the past with no luck, so I told him this, he said I want to see how you react. So, I got the script filled. Total cost after insurance $ 350! Are you kidding? I know there is other stuff on the market that is less expensive.
Just got my bill in the mail, Amount billed $ 300, amount covered $ 186.49. So that 10 minutes is costing me $ 113.51 for no insights, no knowledge, no help what so ever.
Canceled my follow-​up appointment, will not be going back. Will be dealing with this issue between my gyno and internal medicine doctor, not worth the time or money to go to this place or see this doctor.

I have been a patient here for about 2 – 3 years and will no longer be coming back.
The receptionists are extremely rude and give inaccurate wait times when checking in.
The director of the practice, Dr Fox, hurried me through my visit answering questions very abruptly and made the assumption that since I was Asian I did not go in the sun so light sensitive medications would be fine for me to take! All his notes were also entered into the computer by his assistant and she entered in the wrong dose for my medication. When I brought up the fact that I had waited over 90 minutes for him he didnt apologize whatsoever.
My follow up appt was supposed to be with Dr Lieb but when I arrived I was told I had an appt with a new Dr. Turns out she is a temporary MD and is also new to her profession. Lovely person, but not worth the wait.
If you like factory type medical practices with grouchy receptionists and extremely long waits — make your appt!

I arrived at 10:15 for a 10:30 appointment, the waiting room was full.
By 10:45 only one patient had been called in. I inquired at the desk if everyone in the waiting room was waiting for Dr. Silver, they said yes. The girl at the front desk said I would see the doctor in about 30 minutes. That would have been nearly an hour after my appointment time. I told her based on all the people waiting for Dr. Silver that her estimate was unlikely. I left without rescheduling as did another woman in the waiting room.
As do many others, I scheduled my entire day around this appointment impacting my family and my coworkers. Total lack of respect. If they had even told me ahead of time that the doctor was running behind I would have felt better.
But I suspect the doctor wasn’t running behind due to a dermatology emergency anyway, I think he overbooks because his time is so valuable and thinks he should have patients waiting at his beck and call.
Such inconsideration for patients.
I know it doesn’t have to be this way because my primary care physician, in a big practice, would never treat her patients this way.

This practice is poorly managed. It has no regard for seeing patients at the appointed time. On a recent visit, after being kept waiting for 90 minutes, I inquired at the desk how long more would I have to wait and the only satisfaction I got was that I would be after a lady who was also kept waiting, which made me 4^th in line — potentially I could wait another hour. Not so much as an apology. It looks like Dr. Fox’s significantly over books his schedule — you better not be in a hurry if you visit this practice. He is hardly considerate of his patients!

Is it weird that I actually like going to the dermatologist? Well, after you make an appointment with Doctor Jocelyn Lieb, you will probably feel the way I do. She is a fantastic dermatologist, is very thorough, and actually is very funny. It is rare to be amused and entertained by a doctor, especially by a reputable doctor. Well, I don’t go to doctors to be entertained, but, she manages to do so, all while ensuring and enhancing my health, wellness, and (importantly) longevity and looking as good as possible! Doctor Lieb is a find, and I will be a loyal patient and continue to refer people to her, as she truly is the best dermatologist I have ever come across.

I’ve been to this practice numerous times for a skin condition as well as some cosmetic work and all I have to say is the staff is phenomenal. Although there can sometimes be a wait, there’s a reason you wait for these doctors and not others. The staff has always been more than willing to accommodate me if I needed to be seen relatively soon and the doctors/​physicians assistant were great (I’m pretty sure I’ve seen every one in the practice). No one ever rushed me and they took the time to answer any questions I may have had. As far as cosmetic work, they will never push something that isn’t for you or too over the top. I’ve gone to the office thinking I may need more Botox or filler in certain places and they will tell me it will not look good and not do it. I HIGHLY respect that they won’t just do it and take your money. I saw a comment about not getting a body exam so I asked when I was on the office for the first time because I forgot to ask on the phone. The way it was explained to me was while they do suggest it, it usually takes a little longer than a regular appointment so if that is what you are going in for or would like that in addition to what you are going in for, you should let them know when you schedule the appointment to prevent any confusion/​disappointment. I could go on forever. All in all, the office is great. If you want to see a good doctor, make an appointment, bring a book or iPad, and I believe you will be just as satisfied with the services as I was.

I had been a patient with advanced dermatology for both medical and cosmetic reasons and the Drs are great.

I am on the search for a good dermatologist! I carefully researched dermatologists covered by my insurance plan and made an appt. I waited a month for my appt. with Dr. Lieb but that seemed typical in my area. I arrived for my appt. 30 minutes early and checked in at the desk. The waiting room was full and I was asked to wait for my paperwork. About 30 minutes later I was provided with the paperwork and about 1.5 hour after that (now 1.5 hours after my appt. time), I was finally called in. I met Dr. Lieb about 10 minutes later and we spent about 10 minutes together. Dr. Lieb seemed knowledgable although I wish she would have spent a little more time with me. I felt rushed after waiting for so long. Although I had a good experience with Dr. Lieb, I don’t think I will return to this office because of the long wait. I spoke with several staff during my wait who said that they often get backed up and run late. Good doctors but be prepared to wait.