Ann Taylor

I am particularly writing regarding the ridgewood nj location. First off the assortment is terrible and they apparently do not carry back stock so all sizes are out. They have inexperienced sales people that cannot even help you find a simple dress or help you find a size from another store. Too bad because the ann taylor merchandise is typically great, but I will not be returning to shop at this location.

This is a fine Ann Taylor. They carry great work clothes that can be mixed and matched and dressed down fairly easily. This store gets TONS of traffic, so you may not always find your size or style easily available. Employees are very pleasant.
(1075)

Stylish, affordable clothes for work. The staff in this location is top shelf. They will help you style outfits and give you honest opinions.

I had a good customer service experience at this Ann Taylor.
I bought a black cashmere cardigan with rhinestones at a different Ann Taylor for $ 90. Loved it. Wore it once. Took it to the cleaners to get dry cleaned as described on the tag. When I got it back, the buttons were messed up. It looked like they were scratched and they had lost their shimmer. I thought it was the cleaners, brought it back to them and showed them — they gave me the schpiel about how they are not responsible for buttons and insisted that they just dry cleaned as they were supposed to and it was not their fault. I took the cardigan to this Ann Taylor location in Ridgewood and explained what happened. The woman took a look at the buttons, issued me a refund and apologized for the hassle. The manager woman came over after and looked at them and said the cleaners did something wrong and it wasn’t the quality of the cardigan b/​c they have sold lots & have not received any other complaints. I don’t know who’s fault it was — the cleaners, the manufacturer, but I’m just glad I got my money back & compared to the cleaners, the Ann Taylor employee was super professional & courteous.

When I worked in Paramus years ago, I used to be a regular at Ann Taylor; I could have had a black belt as I liked their conservative clothing for work. But since I have not worked in Paramus, I have not frequented the store as much. As I was walking buy after dinner in Ridgewood, I saw a sign 80% off selected items. Huh?! Went in and there indeed was sales galore. I was able to find some festive shirts and some nice skirts as well as jackets. Ann Taylor is still conservative, but paired with some other accessories can be more modern. Great store, great buys!