American Tire and Service

My husband took his old truck in to get new tires and brakes. Rocky painted the hubcaps and put on beauty rings he had at home. There was no charge for his additional work. We were very impressed!

I took my vehicle to American Tire for new Tires. I dropped it off at 9:00 am. At 12:00pm they called me to tell me that the sensors in my tires were bad and that there would be a charge of $ 99.00ea. I know the sensors were good when we dropped it off so we decided to go see what was up.
When we got there Roger the GM said someone put the wrong sensors in the tires and they are broken. My husband says, but they were fine when we brought it in. Roger «Do I detect an attitude?» We are like What???
So we ask to see the tires and the sensors to figure things out. So Roger takes us into the garage area and while he and my husband are looking at the tires I walk over to look at my vehicle. I notice that the spare tire cover is shredded and falling off, I ask Roger what happened and he said «it was that way when you brought it in» Again What???
My husband comes over and notices that my bumper cover is missing, there is a dent and a large scratch on the door, the spare tire is damaged, the carrier is bent and the bumped is smashed in including the license plate. Again What ???
Roger «it was like that when you brought it in so we were just going to replace the bumper cover for FREE» At this point Roger is still not telling us what happened but it is obvious that he was stripping down my vehicle.
My husband and I walk outside to discuss this messed up issue and as we are thinking of calling the police Roger comes outside and hands us an Accident Report. One of the employee”s backed my vehicle into an oncoming SUV and damaged them both. At this point Roger should have called me when he called the Police but he did not. Judging by what we saw and what was being done to my vehicel we believe that they were trying to fix and cover the damage before we picked it up.
Roger did not plan on telling us about the accident. Needless to say we got the tires on the vehicle and a promise from Roger that if we brought the vehicle back they would repair everything. I took my vehicle to another auto shop and got and estimate and took it to Roger and he gave me a check + the parts he had already purchased. I really could not believe that he would think that I would ever bring anything back to be repaired by American Tire, This was beyond Bad Customer Service, To be treated like we were stupid and to be accused of lying was going way to far. American Tire & Service cannot be trusted and I do not recommend them.

Let’s just start by saying that I HATE the cost of repairing my truck. My jeep is a firm believer of «go big or go home» so when it breaks down, it breaks Doooowwnnn. Oh, and I am HORRIBLE with oil changes. Im surprised that my engine hasnr begun smoking, but thats a different review all together. American was recommended by my parents who have been coming here since moving to Rio Rancho. Ive had several things repaired here and haven’t been dissatisfied yet.
Ok so sometimes they may be a little bit pricer than other places BUT they do not offer you sh*t you don’t need. They DO tell you what you are going to need work on without being pushy, and they DO tell you what the cost will be before they touch your car. They’re a bunch of awesome guys.
Oh, did I mention they often have coupons. Coupons rock!!!

I’m that person who waits far too long for an oil change. Hey, my car is only 3 years old, it can’t need oil yet certainly! No, seriously, I’m that deluded about my car maintenance. So I’d be an easy mark at a friendly mechanic shop, right? Sure I would. I know I suck at keeping the maintenance up to date, and if they told me I need new oil sponge spanners for the fifth axle, why, I’d probably suck it up and buy ‘em, blaming myself for making it necessary.
They will never do that to me here. Sure, there was some good natured teasing about being more diligent, you know, so my car doesn’t burst into flames due to my neglect, but then they just changed the oil. I got a little note on some other things that might need updating, but nothing was presented to me as urgent or dire. Just when I’m ready, you know? Did they think I needed new brakes or tires or anything else? Nope, but we’ll keep an eye on them when you come in for your next oil change.
I trust this shop. I think you can trust this shop. They could have played me easy, and they didn’t — they haven’t. I don’t think they will. Come on down.

I have been a loyal customer for years… while they are higher priced than most I put my trust in them… until now. I took a vehicle in for repairs not once, not twice, but three timesfor the same issue. The first two time they told me the repair was done. I paid twice for the same repair. Low and behold, the third time, same repair, thaey are charging me again. Thats’s what loyalty gets you! I’ll never do business with them again and i’ll never recommend them to anyone! beware!!!

Have only been there once. Used a Groupon coupon to get a killer deal on an oil change. Had them make another repair while there. Nice place to get your car worked on with a nice, clean waiting room.

American tire and service saved the day for us. On our move from Seattle to el paso, we discovered a leak in one of our jeep tires. Although we were just passing through town, the customer service was exceptional and they took care of us right away. Overcoming a few other obstacles w the jeep, they were flexible and overcame the problems. Josh was a great help! I definitely recommend American tire service in Albuquerque for all your needs.

These guys moved from the Deborah Rd address a few years ago but it’s under the same owners. I always take my vehicles here. These guys are honest and have no problem telling you what needs to be done, what should be done, and what you should consider having done in the near future.
No pressure and honest work. Over the years I have had multiple vehicles in their shop for a variety of reasons and I always leave satisfied and have never needed a return trip for the same problem. Check
for a coupon, they usually advertise there.