Presbyterian Rust Medical Center

I received expert care at a time of need. Their pain management and diagnostic work were top notch. The nursing staff was excellent.

The ER staff is rude. Neither the PA or NP (I have no idea what he actually was) bothered to introduce themselves.
The nurse flat out lied to me, apparently unaware I could hear every word she was saying outside the door.
The provider spent the entire time telling me everything he was NOT going to for me and yelled at my friend when she started suggesting treatment options. As far as this guy is concerned, I was just a skanky drug seeker.

Had my baby here a few months back and I must say their care was phenomenal! The nurses did everything they could to coach me through labor and make it as enjoyable an experience as possible. My baby had to be taken to nicu, sadly, after delivery and I was so thankful that the staff were basically angels on earth. Their love and dedication to the babies was so evident in what they do. They made a scary situation so much easier to manage and let me know what was going on every step of the way. The Postpartum staff were also great. Very receptive to my concerns and quick to educate me on what I could do to decrease pain and always gave me pain meds quickly after I asked for them. Not to mention the facility is spacious, beautiful, and so quiet! I felt like I was the only patient on the floor, I was very surprised to hear the unit was full! I will never go anywhere else to have my kiddos! 5+ stars!

Beautiful building. Incompetent employees. Need there be more to say than that?

I went to the ER here. I didn’t have to wait long to get a room. The nurse, Tiffany was SO nice! She’s the ONLY reason I’m willing to give this place even one star (even though I have to in order to write a review). The ER doctor, on the other hand, was terrible. Terrible. He basically accused me of just wanting pain pills and said there was nothing he could do for me. After he left, I then had to wait over an hour for my discharge papers! I basically wasted five hours of my day to have a rude doctor accuse me of things and tell me he couldn’t help me. Not how I wanted to spend my day, especially considering the serious pain I was in! If at all possible, I will never ever return to this ER.

This is my second time that I have been to Rust Medical Hospital through the ER. The staff is tentative and making you comfortable in the situation that you are having to deal wtih. ER was a little slow this evening but once I got checked in, it was smoothly from there. I have been admitted both times and this hospital is exceptional. Your own room, privacy, clean, food choices are unique as you can order from a menu, and up-​to-​date equipment. I have never had a bad experience here and I am very pleased with this hospital.

Such a beautiful, state of the art facility. Had my tubes tied here and the surgery staff was great. Every time I’ve been to the lab (every 3 months), I’ve gotten back in 5 mins or less.

I wish I could give this place zero stars! My husband, son and I have been here over 4 hours now. We waited 2 hours in the waiting room to be called back, went back for about 15 min, went back to the waiting room and waited another hour, finally got called back to a room and have been waiting in here for almost an hour and a half!!! What the heck is going on here?! We’ve had hardly any interaction with staff so I can’t really review them, but the interaction we have had, seems they’re just as annoyed as we are. I know we’ll never come here again, and I wish we could leave, but since we’ve been here this long, I wouldn’t want it to be for nothing.

Called to come 3 hours early for surgery. Now have waited 3 hours longer for surgery. Go anywhere but Presbyterian!

I had a hip replacement three weeks ago and will go back for another as soon as I can. The hospital is clean and quiet with private rooms for everyone. The staff is wonderful. For part of my stay I was in Mothers and Babies because of an overflow in Orthopedics. I got the same great care on both wards.
My surgeon, Dr. Brock, is super. He checked on me carefully every morning and had time to listen to my concerns.
I would rate Rust Medical Center 4−¾ stars if I could.

My Mother was seen in the ED, then to the ICU for a few days… then to to step-​down. So far, so good.
Dr. Rothberg has been excellent! He knew my Mom’s history BEFORE he came in the room, and he was able to speak to all of her issues. He was transparent in how we was planning on approaching the pending diagnosis. Jacqueline «Jackie» RN has been excellent!
The facilities are clean and the customer service– very good! The black guy working in the kit

I took my husband to Presbyterian Rust Emergency Room recently and the customer service and quality of care were exceptional. It is obvious that the staff love working there. Everyone involved made sure that we were as comfortable as possible. Highly recommend this ER to others. We are now looking for Primary Care Doctors in their medical center.

Super clean and not terribly busy. Every time we have had to use this facility, the staff has been professional and friendly. Thank you.

Had an excellent E.R. experience! Prompt and courteous service, very good care.

Fast, clean and super nice. Everyone, from the triage desk, the RNs to the doctors, were absolutely super! A big thank you to all the folks there.

Don’t go to emergency! 3 hours and still waiting. Should have gone to Albuquerque.
i figured the new hospital would be faster. I actually should have gone to Urgent Care on High Resort.

Phenomenal service and care!
During an emergency, we opted to try the new hospital on the west side, and I am glad we did. We were greeted immediately by the staff as we entered the building. The check in process was instantly started and the ER doctor was involved extremely early in the process. (for an Albuquerque hospital, this is unheard of).
Everyone did their thing with extreme professionalism. We were on our way back home within a few hours.
Without going into details, based on my experience, I suggest using this hospital if you find yourself needing emergency care. They are well staffed and not crowded. I hope we never need their services again, but i am glad they are there.