Breit & Clean Dry Cleaning

Similar to other Unilocalers, I had been going here for years for tailoring and cleaning. Not sure if ownership has changed but the customer service level has tanked in the past year. The quality was never super great, but I figured you got what you pay for. But the staff and management are downright nasty and rude now. They really don’t seem to care if they lose customers.

This place is very good and very friendly. The also have a tailor. Your dry cleaning is always ready when they say it will be and they even have a drive up window if you don’t want to get out of your car to pick up or drop off.

Always used to come here. Great friendly service. They can look up your account by phone number. They have weekly deals too on different items. They require cash for amounts under a certain amount of money. I think under $ 10 but don’t quote me.
There is also a drive thru which I love. You can drop off and pick up. There are about 8 parking spots in the lot as well.
There were a number of times they couldn’t get the stains out of my silk shirts so I’m still holding that against them. Otherwise decent place.

I was going here for a few years. I was never a fan of pre-​paying, but the prices are good. You get what you pay for though. It’s not the best cleaning and the pressing is horrible. Most items need to be steamed at home to get out the extra creases.
I tolerated all that because it was convenient and cheap. My tolerance ran out 3 weeks ago when I was picking up my clothes and after much time and 3 people scrambling and whispering, they brought my last piece of clothing. A blouse which they ruined (in the cleaning process they bled the trim color so it spread over the blouse). The lady blamed me saying I brought it in that way. It was brand new. First time getting cleaned. Here’s why you lost my business and why I’m sharing it publicly, A). You ruined my blouse. B). You blamed me for you ruining my blouse. C). You lied saying you never cleaned the blouse claiming it was brought in that way which is untrue and it was clear you had started the cleaning process. D). You acted like you were doing me huge a favor giving me the $ 3 refund for the «cleaning». E). I was promised a manager would be contacting me asap. It’s been 3 weeks and I’ve heard nothing.

I considered myself a pretty consistent customer of this establishment, considered this my go-​to cleaners. I will be searching for another dry cleaners muy pronto.
After working in hospitality for years I understand the desire to want to tell your customer they are incorrect, that what happened couldn’t have happened. Unfortunately I’d never heard of an establishment using the opposite of ‘the customer is always right’ until the owner basically called me a liar… to my face. The best franchises out there have impeccable service & stand behind services rendered. Not here, you’ve got to prove it. The way the owner handled my discrepancy was not even close to what I would expect from a business wanting to keep their customers.
In addition to horrible customer service their cleaning services have some consistency problems. Thanks for not calling me back! It helped make my decision to look elsewhere much easier.

Used to like this place. It is pay in advance, prices are reasonable, and service is usually good. I went in a couple months back needing a couple items only for an upcoming trip. When I handed my card to the girl working the counter she simply tapped a small sign on the counter stating the minimum amount to use a card. I am a long time regular customer and had never done a small order before. Not having any cash on me I asked if they could make an exception since I needed it for a trip, was only slightly below the minimum and a long time customer. The girl’s response was not only negative, which would have been annoying but OK, but was also rude and insulting… Saying if I was a long time customer I should have known better. Being unhappy with the treatment of the staff and annoyed at the situation I gave my name and number to the staff and asked the, to let the owner know he probably just lost a customer and to please call me. Two months later no call. So bottom line is… Un-​customer friendly policies, rude staff and uncaring ownership.

Don’t go there if you have either small orders or think you may every have a question or concern. Their staff is quite rude when questioned. I had a small amount of cleaning I needed done for a trip. Apparently they don;t take credit or debit cards for under $ 10. I have been a long time customer and asked for an exception and the curry and snarly response from the girl working the counter was «If you are a long time customer you should have know about this policy and wouldn’t have asked.» Result is a long time customer now found anew dry cleaners just as inexpensive, where they had no problem taking my card. In a day and age where we have gone mostly digital, not taking cards for small orders seems questionable, but then to be rude about it makes it repel customers.

I guess you don’t know the colors of a place until you have a problem. And I don’t mean getting clothes back that still have stains on them. That’s been happening the whole time and I figured it was MY fault for not pointing out each and every single spot. No. Not that kind of problem. THIS problem is that they ruined my favorite sweater, made me jump through hoops about it, and then wouldn’t offer to replace it. Okay — to be fair, Mark (the owner) did offer to write me a check only after I said that I would report his business to the BBB and only IF I brought him a receipt for the purchase of a new one.
I brought my sweater in for cleaning after work one day and then picked it up at 1:30 the next day. I was DELIGHTED that I could pick it up so soon. I stood at their counter and took the plastic bag and hanger off of my sweater and then carefully took off the safety pins (I hate all that extra stuff and I like to give it back immediately). I noticed that my sweater was bigger and I said something RIGHT AWAY. The girl said that it couldn’t have been their cleaning. So, I thought, «Maybe my eyes are playing tricks on me? I’ll go home and try it on…» And my sweater absolutely was stretched waaaaay out. It used to be fitted and now it fell away from my body and the collar sagged from a Peter Pan collar to a droopy V-​Neck.
I emailed the owner that very day with pictures attached. A couple of days went by and I called to see if they check their email. The girl who answered said that yes, they check it every two days or so. I waited some more and still nothing. I called and spoke to the owner who said he hasn’t checked the email and that I can bring the sweater in so that he can try washing it again. I asked if washing it again would make it somehow shrink? He said probably not but he was obligated to try. Okay.
I brought my sweater back. You know that silence that is stirring with tension? Like, you are looking at this person who is holding back sooooo much anger that it’s frightening because he’s going to explode on you? Yeah — it was like that. Talk about FRIGHTENING. Mark asked me questions that I’d already covered in my email («I told you I didn’t read your email!» He snapped at me). He looked at my sweater and said that his cleaning process couldn’t have stretched it out. I asked him if he ever saw a sweater like it (button up and cap sleeved) and he said no. I said, it’s pretty special to which he snapped, «I didn’t say THAT!» I was timid around him and completely polite and innocent. After all, I didn’t want to disturb the beast.
He made me follow him to the back where he had me stand there and watch him clean it a second time as if to prove something to me. He took down my phone number and said that he would call me when it was ready. He also took down the phone number of the owner of the store where I bought the sweater to verify the price that I told him.
Some days went by and I never heard from Mark. I called and asked if my sweater was ready. He said that he never told me that he would call me. Whatever. I went back and lo and behold my sweater was in the same stretched out condition. At this point, I’m thinking, «I’ve let him try to fix the problem. It wasn’t fixed. I’ve given him the number of the owner of the store where I bought it to verify the price. Now I can finally get a resolution.» NO. He said I should contact the manufacturer of the sweater for faulty craftsmanship. OH MY GOSH! Why was this man not taking responsibility? My response was (in the same polite tone), «Yes Mr. Mark. If that’s what you recommend…» He snapped, «YES — that’s what I recommend!»
I emailed the manufacturer (copied Mark on it) and they responded within a matter of hours with a very nice email. They sympathized with me and said that it’s very important to follow the exact washing directions of that sweater and that the tag outlines those directions (Mark said that he read the tag and followed them to the letter). The manufacturer said that it’s clear that the sweater was very special to me and that they would give me half off of a replacement sweater but in a different color (yellow) as mine was no longer available (teal).
I called Mark this morning and relayed to him what the manufacturer said. Mark responded that if I wanted I could buy the new sweater and then bring the old one and the new one to him for comparison. WHAT THE HECK?! Given how many hoops I’d already jumped through for him what’s to say that he would do anything after I bought a new sweater (in a color that I didn’t want)? NO.
His facility ruined my sweater, would not take any responsibility for it, was rude to me, and now wanted me to buy my own replacement? Oh — and at the end of the conversation this morning, he condescendingly said (multiple times), «I feel sorry for you Yvonne.» Feel sorry for what?! That he ruined my sweater? That I’m upset because he ruined my sweater? That I have to deal with him?

I keep going back to Breit because it’s convienent and reasonably priced, but their customer service is atrocious and their cleaning is only mediocre. The woman that I always seem to deal with never greets me but likes to make a spectacle of scrutinizing every piece of clothing I own and then informing me that she will have to charge me an extra $ 3 for hair removal. (I have a cat. ONE cat. It’s not that serious.) I also question how much effort they put into spot removal, or if you have to pay extra for that service too.

This place is not bad until I had a question about how my clothes were cleaned. Then the guy gets pissed and rude. I will not recommend it and I think the man in charge has some sort of problem with customers.

The staff are to the point and friendly. The price is the hook or the stench with dry cleaning. It can be mysterious and inflated. A flat rate and make you wonder if it was cleaned at all.
Breit and Clean; honest– up front prices, well cleaned and quick. I use the in house tailor to hem jeans and repair lost buttons and holes. I haven’t attempted anything tricky (i.e., heirloom wool or costumes), just the basics and have been very satisfied.
You prepay and I don’t mind a bit. The 10.00 limit for credit card use is an interesting thing because at most cleaners, you hit that with one to two items fast. Complain? Nope. I’ll get the cash and thank you kindly for my four shirts cleaned and beautifully pressed for half the price.

Easy drop off and pick up. The pricing is acceptable and rush service is available. Bring cash to pay as there’s a credit card minimum. We’ve been using this place since they opened and we are overall quite happy with the service.
I’m not giving it five stars because the owner was grumpy with us on the phone once, for no particular reason, I think he was just having a grumpy day and did not realize we were regular customers. Also they declined to clean my throw and my table runner, and I could not for the life of me figure out why these items cannot be dry cleaned.

I guess my clothes came back clean and in one piece, so that’s a couple stars.
First, they asked for payment upon drop-​off and as I wasn’t expecting this I only had a credit card. Minimum charge is $ 10 and my total was $ 8. Okay folks, while this may not technically be illegal, it is certainly a breach of contract with the credit card companies.
Luckily the manager recognized me from the neighborhood and said I could pay on pick-​up. I didn’t get back for a week because frankly I never have cash on me and going to an ATM was just one more hassle.
My clothes were there, pressed and all, but some of the pants were only creased along the seam. If I wanted creases on the seam I would have just washed them at home! What good does that do? Am I crazy or is it standard in this day and age to crease pants in the front?
It is annoying enough that I have to own and wear clothes that have to be dry cleaned. Do they have to make it that much more annoying by making it difficult to provide payment and by being inept at modern pressing techniques?
And the first review is nonplussed about burnt buttons? That shouldn’t be acceptable.

Mark and his staff do a great job and are significantly cheaper than other local options.
We recently had my fiancée’s sweater repaired here and when we got it back, we realized the hole was still there. I brought it back in and it turns out that they had repaired another hole in the sweater. Mark called me personally to let me know they had neglected to mark the correct repair and would complete it right away at no additional charge.
Everyone makes mistakes, but not everyone has the quality customer service that makes them no big deal.
Give Breit & Clean a try, you won’t be disappointed.