LensCrafters

I like the service here. The location is great and the workers seem to really enjoy their job. At least the day I was there. The selection of eyeglass frames wasn’t what I was expecting. For the price of glasses at lenscrafter I would expect more of a wow factor. I can care less about a designer name.

With the exception of my first visit there, I’ve experienced nothing but pleasantness, accomodation and ease upon my (many) return visits.
I’d been talking about getting contacts for a couple of years probably, but only casually because I never thought I’d be able to put them in/​take them out. I have an extreme fear of touching my eyeballs — and I figured my eyes would just completely reject them, because that tends to be my luck.
So finally, I made an appointment for a contact consultation. When I got there, they were apparently too busy to do anything other than the initial eye exam so I had to make a return appointment about five days later to actually be «fitted» for lenses. The two employees with whom I dealt were not nearly as personable as the people I worked with on return visits which initially turned me off, but they totally redeemed themselves on subsequent visits. Maybe it was because neither of them got my sense of humor like, at all. I don’t know. But I’ve never seen them after that so who really cares?
On my second visit when I actually tried on the lenses, I was mortified that they wanted me to attempt to insert/​remove them right then and there. It took me a good 30 minutes to get one into one eye, but they were totally patient with me.
I’ve been back a handful of times to be checked, usually after experimenting with different trial packs of lenses until I finally decided on one. They were extremely generous with the trial packs and always gave me enough to get me through however many days I needed.
They let me try on like five different types which was quite fun.
I finally decided on a type of lens, ordered and received my 90 day supply so I won’t need to go back for awhile. I’d been so many times that they knew who I was and why I was there not long after I wandered in the door. When I picked up the 90 day supply, they gave me a coupon for some kind of discount on a pair of sunglasses which I’m totally going to use.
I’m aware that contacts (and sunglasses) can be purchased elsewhere for cheaper, but I’ll probably continue to order directly from them for now.

The managing optometrist, Dr. Mani Chhibba (not a typo, btw), is super friendly and a consummate professional. She answered all of my questions related to colored contacts and then some. My annual eye exam went smoothly and I placed an order for a year’s worth of contact lenses with relative ease. The cost is about the same I’d pay at Pearl Vision or elsewhere.
They feature a great selection of prescription polarized sunglasses and, as luck would have it, offer $ 60 off a pair of Aviators, which is tempting. I’ve already got a brown ‘Top Gun’ bomber jacket, white undershirt, tight-​fitting blue jeans and snappy haircut, so why not complete the look with a pair of Pete ‘Maverick’ Mitchell shades from the movie? I’m kinda like Tom Cruise, but 8″ taller and slightly less crazy.

This place does not do one-​hour glasses, so just keep that in mind. I was unaware of that when I first came here.
They said they would rush my order after finding out this wasn’t a one hour location, and it still took five days to receive my glasses.
I am now wearing my old glasses as the new ones gave me even worse headaches. I went back in and had to explain that the glasses gave me worse headaches three times. The best they could suggest was a reexamination, but they could not see me because they did not have a doctor in until later in the afternoon.

I had an eye exam a few months ago and ordered new frames as well. They never called me to tell me my frames were ready, I had to call them. Once my frames arrived, I had to wait almost 90 minutes to have my new glasses adjusted as the person helping me was constantly leaving me to answer the phone and help other customers. I intended to order a pair of Maui Jim sunglasses however they did not have the ones I wanted in stock. I was told «oh, no problem, we will order them and call you when they come in and you can try them on and make your decision then.» About one week later I called to verify if the Maui Jims were on the way to the store. I was told again that «will we call you when they arrrive» Never called. I ended up purchasing thru Zappos months later.
Will never visti this location again.

Now This place is not how the past reviews reflect from past reviews here. My guess is that its a whole new staff. Jenny is the one who attended me. She was a delightful and very knowledgeable. Very trustworthy when we were trying to find the right pair of frames for me. That was a challenged since I didn’t not look my very best at the time.
It’s not only Jenny who was helpful & sweet. There was another girl with her, who had great customer service skills to the ones who walked after me, as well. When I picked my frames. Another girl was there and she conducted the same manner with her customer.
So please don’t basis the past opinions on the past reviews. I almost did and didn’t come here. I’m glad I went with my instincts and my mom’s advice since she visited here before.
Note: This place is not nearby my house and I have one like 5 minutes away but I will choose this one that’s 20 minutes away as my LensCrafters to go for Awesome Customer Service.
:)

Excellent experience! Wonderful customers service from the get-​go. Dr. Chhibba is fantastic, efficient, professional, and kind. The salespeople/​optometry assistants here are pleasant and happy to help. They did not pressure me when I did not want to upcharge my visit (expensive exam tests, expensive lenses) and I was in and out in under 1.5 hours from start to finish. Cons: I did not see a clearance section and their selection was somewhat smaller than I was expecting. Still, in some ways the small selection was nice because I did not get overwhelmed/​stuck trying on more frames than I needed. I also love that the selection is gender neutral meaning there are no Men or Women labels. Beware, if you come here you will pay $$$$ for frames and lenses! No on-​site lab here so 7 – 10 days is the wait time for new glasses. Basic exam cost me $ 50. I would probably come back here with my AAA insurance card simply for convenience and because I don’t mind the price hikes.

Great Experience. Very friendly associate and optometrist. Helpful sales staff and quick service. Had a great time

Downgrade due to the fact that after replacing my progressive lenses (which I hated and was pressured into buying) the left lens of my new pair of glasses had the wrong prescription. Ugh. I know they don’t make them there, but hey, they should have checked them before I got there maybe?
Not coming back here, trust issues.

I had a great experience at Lenscrafters in River Forest last week. I went in to the store to have some glasses repaired and unfortunately they were unable to be fixed. However, the associates there were all very helpful and told me about their sale and priced out some new glasses for me. They made the whole process extremely easy and pleasant. I got a great deal on the glasses and had an eye exam done without an appointment and the doctor was very thorough and nice. I will definately go back there next year!

A couple years ago it was time for new glasses. At the time I was working 12 hour night shifts so convenience was key. This store is right down Harlem from me, so I gave it a go. Setting up an exam online was easy.
When you get there its nothing but a high pressure scam to get you to upcharge things. Whether its the fancy eye scan which costs $ 50 (after insurance) or the ultra thin lenses. All told it was well over $ 300. Keep in mind I do not have bifocals but I do have *great* insurance.
A couple weeks ago I got new glasses at the Sears on North Ave. Same company, same frames, much better service, ¹⁄₃ the price.
2 guesses whether I will ever set foot in this place again.